The flowers my wife received were of poor quality and limp. Two were broken and customers services said they were satisfied they were ok. They highlighted that they preferred to send flowers that were still buds as an excuse. Only one was still a bud. Very disappointed and would not recommend. No help from customer services: The reply I got from them Hello Ian Thank you for your email and for providing us with the pictures. Upon reviewing the photographs with our Florist Manager, we have confirmed that the bouquet you received is of good quality and is the correct size as ordered. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. If you require any further assistance or have any additional concerns, please do not hesitate to let us know. We are here to help. ---------- Warm Regards, Kyle.k