The whole experience, from placing the order to the charger being installed was very frustrating. Completed all the paperwork on day one, submitted forms to Northern Powergrid due to a looped supply. Then heard nothing for 4 weeks until i chased it. Northern Powergrid confirmed they had given PodPoint permission to do the work 3 weeks previously. Due to this delay, i had to wait a total of 16 weeks for my charger to be installed. Communication from PodPoint during this period was almost nonexistent. However, I have to say, the engineer who eventually installed my charger was absolutely first-rate. He was very professional and the installation was excellent.