I thought the whole process was wholly uneccaptable. I was informed the engineer would install the system between 8-12. I took a morning off work to accommodate. I received no update from pod point and the engineer turned up at 1pm - I had to then take the afternoon off work. The engineer fitted the point and explained everything was in working order and he left. I then plugged my car in and it was not working. I rang the engineer who explained he would call me back in 10 mins. An hour pass and I tried to call back - he did not answer. I then called pod point who advised me to try my cable in a public charger to check it was in working order - which I did and it was working fine. So i immediately replied to the email explaining this. I received an email back the next day saying my issue had been escalated. When I rang, I was told someone would come in two working days to solve the issue. This meant they could send someone by Monday (installation was the previous Wednesday). I explained this wasn't good enough as I had no means of getting to work. It was explained to me this was the best they could do and I was offered £30 in Pod Point credits (which never came through). This was also useless as I did not have enough charge on the car to get to a public Pod Point. I had to rely on lifts from colleagues, taxis and cycling to get about over the next several days.