Took ages to get an appointment and when it did, the guy arrived on site and had a family emergency to attend to, so left - fair enough - but it seems I went to the back of the queue and it took another age to get someone else out to do the install. By this point of course it was pretty much an emergency as the car was due any day. Guy left a pallette behind, which the stand for the charger came mounted to, not sure why they couldn't have brought that themselves, or at the very least taken the rubbish away. What am I supposed to do with a pallette? This stand is basically a small metal post and cost me £408. Seriously?? Install was done fine, but again I was left with off cuts of wire, boxes etc - take your rubbish away with you! Not very good all round really.