So far so good. Only booked so far and not travelled but experiance so far very good. I found the website and just the accomodation i wanted so booked. I then checked my email and found a welcome voucher with £25 off my first booking. I called through and as it was later on a Sunday customer service wasnt avalibale. So i spoke to a very helpful person in sales. She said it wasnt an issue and she could leave a message for customer service to apply to my booking. Having received my confirmation today the voucher has been applied as promised with no issue. Very good service so far.