I'd seen an advert for paramount plants on Instagram. They had exactly what we needed, large pleached trees for screening our neighbours windows. We needed 6, and initially looked at cherry laurels but they were about £3,000 - so we opted for Red Photinia at just under £1,600. We don't have a lot of money so I saved for a year and finally brought them. Charlie on the sales team was particularly helpful and a very nice person. Trees arrived, and we got to work planting them straight away. We know nothing about plants, and don't even have any in the house so was expecting some sort of instruction or aftercare on how to best get them growing well. There was nothing, and 5 weeks in we started to notice the trees going really red, we thought that was normal as they are called 'Red Photinia' - then they started to get droopy, so i asked for help and Karolina told me to dig them up, add some drainage into the ground by putting stone in and some top soil, so i did that, yet 2 weeks after that they are all brown and the stems black. I contacted Paramount plants again, which my email read: "Good afternoon all, Just wanted to update on my paramount plants purchase - Pleached Red Photinia. We brought 6 of them just 8 weeks ago (costing over £1,500) and now they are dead. it took us over a year to save and you can see from the photo/video attached that they're completely dead.. Is there anything that can be done to help sort these out, or can replacements be sent? I don't feel like there was enough guidance about caring for them, and being non-gardeners ourselves (we don't have one real plant in the property) we did what we thought we should, by watering them, and now are absolutely devastated to see them shrivel up and die. Thanks" the reply from Karolina at Paramount was simply: "For bigger files we would advise on using wetransfer. This way we can get easy access larger size files Kind Regards Karolina " The most arrogant reply, not even acknowledging my concern or issue with the trees. So there you have it. They're happy to take you money but not happy to help on such an expensive purchase. I'm going to contact consumer rights now for further advice.