OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,444 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,444 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe the OUTSTANDING service I have received from this company. I ordered my grandson’s pushchair for my house at lunchtime time on Friday. By Saturday It had been delivered. Wow 🤩”

OliversBabyCare 5 star review on 22nd March 2022

Helpful Report

Posted 2 years ago

Thank you for your lovely review Louise! We are so glad you are happy with our service and hope your grandson enjoys his pushchair !

Posted 2 years ago

“Great! I went in to collect my new buggy and at the same time asked for car seat fitting to he checked as baby had grown a lot and I wasn’t sure which inserts I should be using now. The girls were super lovely and helped adjust the fit so I could drive in confidence knowing he is safe! It’s such a lovely place to go knowing you can get what you need along with expert guidance if required.”

Helpful Report

Posted 1 day ago

“Very good, packaging brilliant ,lively design”

Helpful Report

Posted 4 days ago

“Very good”

Helpful Report

Posted 4 days ago

Hello, Thank you so much for your amazing 5-star review! We’re delighted to hear that you had a very good experience with us. Your feedback means the world to our team, and we look forward to serving you again in the future! Best wishes from everyone at Oliver Baby Care!

Posted 4 days ago

“It was a gift for my grandson and his partner. They absolutely loved it. Baby not due till August but nice to be prepared. Delivery as stated. Would not hesitate to recommend. Thank you.”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your fantastic 5-star review, Valerie! We're thrilled to hear that your grandson and his partner loved the gift. It's always great to be prepared ahead of time, and we’re glad to be a part of this special journey for your family. We appreciate your recommendation and look forward to seeing you again in the future! Best wishes from everyone at Oliver Baby Care!

Posted 1 week ago

“very good would shop here again”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your wonderful 5-star review, Desmond! We're thrilled to hear that you had a great shopping experience with us. Your satisfaction means a lot, and we can't wait to welcome you back for your next visit! Best wishes from everyone at Oliver Baby Care!

Posted 1 week ago

“Great product great price fast delivery 5 stars I would recommend...”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your fantastic 5-star review, Colin! We're thrilled to hear that you’re happy with our product and service. Fast delivery is important to us, and we love knowing you would recommend us! We appreciate your support and look forward to welcoming you back soon! Best wishes from everyone at Oliver Baby Care!

Posted 1 week ago

“The gate was a let down. Has soon has I’d got the gate where I wanted I went to open then close it and the little anchor at the bottom of the gate that’s supposed to hold it in place totally sheared off. So I removed the gate and tried to super glue the broken part in place, left it a good couple of hours then replaced the gate, again it just broke off after gently closing the gate. At this point I picked the broken part up and bind it. Then the top latch started sticking, when you open the gate the pin stays in till you squeeze the latch 2 or 3 times. So there you have it, you get what you pay for. Regards.”

Helpful Report

Posted 1 week ago

Hello Paul, Thank you for your feedback. We're truly sorry to hear about the issues you encountered with the gate. It’s disappointing when a product doesn’t meet expectations, especially after going through the trouble of setting it up. We'd like to investigate this further and see how we can assist you. Please reach out to our customer service team at info@oliversbabycare.co.uk so we can help resolve this situation. Your experience is important to us, and we appreciate your support of Oliver's Baby Care! Best regards, OliversBabyCare

Posted 1 week ago

“Amazon experience, the team were super helpful and really went above and beyond. I explained to the staff the issues I had encountered trying to get my baby boy the trike. The team immediately responded informing me they had one trike remaining. They ensured after immediate purchase they would have it shipped out asap. I call and a member of the team has immediately gone to the warehouse and informed to have the item dispatched. The product had arrived the following day. I can not believe how quick the process was and recognized how amazing the team was and how they really went above and beyond to ensure my baby had his trike for his first birthday. Thank you so so much!!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your incredible 5-star review, Fawzah! We're absolutely delighted to hear about your positive experience with our team. It’s wonderful to know that we could assist you in getting the trike in time for your baby boy’s first birthday. We truly appreciate your kind words and look forward to serving you again in the future! I hope your son had an amazing 1st Birthday. Best wishes from everyone at Oliver Baby Care!

Posted 2 weeks ago

“Nice piece of kit but the instructions are diabolical tried a you tube video and was a different model the QR code for further instructions didn’t work But once I managed it it’s amazing”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your thoughtful 4-star review, Christine! We're glad to hear that you find the kit amazing once you got it set up. We apologise for the trouble you had with the instructions and the QR code; we appreciate your feedback as it helps us improve. If you have any other questions or need further assistance, feel free to reach out! Best wishes from everyone at Oliver Baby Care!

Posted 2 weeks ago

“I ordered the narrow baby gate recently. Very pleased with the price and quality and delivery was super quick. Would be happy to recommend this company”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your wonderful 5-star review, Maureen! We're delighted to hear that you are pleased with the price, quality, and speedy delivery of your baby gate. Your willingness to recommend us truly means a lot to us! Best wishes from everyone at Oliver Baby Care!

Posted 2 weeks ago

“Started off really well this company bought 2 of these previously to keep my non verbal autistic toddler safe outstanding but of kit so when needed another without hesitation returned however big mistake sent one faulty was told straightaway apologies will send another just get rid of the other one to which we duly did to receive the replacement and yep faulty by broken parts wa told to return and wait for it buyers you have to pay for the return to the sum of 20 quid due to wanting it tracked and the weight of it to which olivers baby refused to sort a refund calling us a liar and saying its not the same one and we have to also bear the cost of return do down to the tube of shy 100.00 I thought these were a great company at the start but to take advantage of a disabled family and also make the customer pay for a return at most if they do pay it will only be to the tune of 4.99 please read the small print and buy with caution we are now in the process of trading standards for selling an item not fit for purpose and also not up to safety for a disabled child Clearpay are also looking into this and investigating So again buyers be cautious of dealing with this company oh another small print is when returning item they want it in original packaging so they can resell it regardless if your returning faulty we do have this in an email i will revise the review once refunded for postage as it cost me £20 with the weight and tracking i appreciate yoy refunded the product due to it being faulty but I still should t pay or stand the cost of return postage for faulty product”

Helpful Report

Posted 2 weeks ago

“Brilliant service from Olivers Baby Care, I ordered 3 narrow baby safety gates which were delivered within 2 days of ordering and at a great price. I would highly recommend this store.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your fantastic 5-star review, June! We're thrilled to hear you had a brilliant experience with our service and that your baby safety gates arrived quickly. Your recommendation means the world to us! Best wishes from everyone at Oliver Baby Care!

Posted 2 weeks ago

“Baby is over 9 pounds but is not being picked up by the mat”

Helpful Report

Posted 3 weeks ago

“very quick delivery, easy to order!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your amazing 5-star review, Leonna! We're thrilled to hear that you found the ordering process easy and enjoyed our quick delivery. Best wishes from everyone at Oliver Baby Care!

Posted 2 weeks ago

“When I received my order and put the safety gate up it was only up 6days before parts starting fall of it”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review! We’re sorry to hear that you experienced issues with your safety gate shortly after setting it up. Please contact our customer service team on info@oliversbabycare.co.uk. We appreciate your support of Oliver's Baby Care!

Posted 3 weeks ago

“Best adaptors”

Helpful Report

Posted 1 month ago

Hello, Thank you for your fantastic 5-star review, Yvonne! Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“Fantastic - we received a faulty product but Olivers baby care couldn't have been more helpful resolving the problem and sending a replacement - the customer service was great, I wish all online shops were the same!”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your fantastic 5-star review, Emma! We’re thrilled to hear that our team was able to assist you effectively and resolve the issue with your product. Your kind words about our customer service mean the world to us! Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“Fantastic, best price, as described, quick delivery.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your wonderful 5-star review, Paige! We’re delighted that you found our prices unbeatable and that your delivery was quick. Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“So bad. I haven't reveied the products that I have paid for. They do not know where they are. Communication has been poor. I have no idea if or when I will receive my order. I would not shop with this company again.”

Helpful Report

Posted 1 month ago

We're sorry to hear about your experience. Your orders have been passed over to our suppliers, and once they are ready for dispatch, the courier will contact you directly with delivery details. As per the emails from our customer service team, please allow up to 10 working days for delivery. We understand your frustration and apologise for any inconvenience caused. If you need further assistance, please contact us at info@oliversbabycare.co.uk, and we’ll be happy to help. Best regards, OliversBabyCare

Posted 1 month ago

“Easy to install for peace of mind”

Helpful Report

Posted 1 month ago

Hello, Thank you for your amazing 5-star review! We are so glad to hear that you found the installation easy and that it brings you peace of mind. Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

OliversBabyCare is rated 4.7 based on 2,444 reviews