OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,363 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe the OUTSTANDING service I have received from this company. I ordered my grandson’s pushchair for my house at lunchtime time on Friday. By Saturday It had been delivered. Wow 🤩”

OliversBabyCare 5 star review on 22nd March 2022

Helpful Report

Posted 2 years ago

Thank you for your lovely review Louise! We are so glad you are happy with our service and hope your grandson enjoys his pushchair !

Posted 2 years ago

“Beautiful and quality plush toy. So sweet and soft. My 2 years old loves it.”

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Posted 1 week ago

Hello Szabina, Thank you for your delightful 5-star review! We’re thrilled to hear that your little one loves the plush toy and finds it sweet and soft. Thank you for your feedback, and we appreciate your support!

Posted 1 week ago

“Quick delivery and great product, more than happy with this purchase”

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Posted 2 weeks ago

Hello Antony, Thank you for your wonderful 5-star review! We're so glad to hear that you were happy with the quick delivery and the product. Your satisfaction means a lot to us, and we appreciate your support!

Posted 2 weeks ago

“I did not receive the all the parts that comes with the buggy. The Bumper bar is missing and I also did not receive the matching bag. I have friends that bought the same pram and they got a matching bag. However the buggy is actually really good for the price. I am in love with the beige colour and the gold details.”

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Posted 2 weeks ago

“Excellent. Fast delivery and well packaged. Bought as a gift”

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Posted 2 weeks ago

“super quick dispatch and delivery, great quality item, super pleased.”

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Posted 2 weeks ago

Hello Sarah, Thank you so much for your amazing 5-star review! We're delighted to hear that you were super pleased with the quality and the quick dispatch and delivery. Your satisfaction is our top priority, and we truly appreciate your kind words!

Posted 2 weeks ago

“Lovely Thankyou”

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Posted 2 weeks ago

Hello Susannah, Thank you so much for your lovely 5-star review! We’re so glad to hear that you had a positive experience with us.

Posted 2 weeks ago

“Excellent service , arrived quickly , quality of gate was excellent and easy to fit , highly recommend”

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Posted 2 weeks ago

Hello Medwyn, Thank you so much for your fantastic 5-star review! We are thrilled to hear that you were pleased with our service and the quality of the gate. It's great to know that it was easy to fit as well! We truly appreciate your feedback!

Posted 2 weeks ago

“Very good”

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Posted 3 weeks ago

Thank you so much for your wonderful 5-star review! We are delighted to hear that you had a very good experience with us. Your positive feedback means a lot to our team.

Posted 2 weeks ago

“Your product was good, fairly priced and dispatched quickly BUT the delivery company you use lets you down. The delivery slot they give is huge compared to other companies and even then they don’t adhere to it. When it didn’t arrive as scheduled it was impossible to get any information. There are apparently no phone numbers or GPS tracking systems for their drivers. They really are useless and there are plenty of far superior ones. Although the product wasn’t damaged our parcel had clearly not been treated with care.”

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Posted 4 weeks ago

Hi Diane :) We’re glad to hear you were satisfied with our product and pricing. We continually strive to partner with delivery companies that reflect our commitment to excellent service and appreciate your input on this matter. Your comments will help us address these issues and improve in the future. We hope to provide you with a better experience next time.

Posted 2 weeks ago

“It was very unstable and unsafe”

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Posted 1 month ago

“Very good Answer fast Deliver too”

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Posted 1 month ago

“Great quality baby gates, good pricing and speedy delivery. Was first time using and will definitely use you guys again. Thank you!”

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Posted 1 month ago

“Sent me a wrong size item instead of 80 cm I received 69 cm”

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Posted 1 month ago

“The service is excellent and others clearly agree as the shop was very busy while we were there. Very helpful and polite staff.”

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Posted 1 month ago

“Initially when I contacted Oliver’s I was thrilled they could offer a price match on a travel system bundle I had been viewing . Unfortunately after this things went downhill in regards to service . I was given a code to use when placing the order to reduce the cost . This all worked fine however I was then rang to be told the code was incorrect and I had been given too much discount ? I needed to pay £99 as a card payment or my order would be cancelled . I didn’t want this to happen as my baby was due a couple of weeks later and the price was still cheaper if I paid the extra . After making the payment I was then told parts of my order would be delayed . Even though it did not state anywhere on the website when I placed the order . I was also told that the bundle didn’t come with a changing bag anymore even though it stated this on the advert . As you can imagine I was extremely stressed and frustrated with all of the issues I’d had . So I emailed them rather than calling in the hope it would be escalated as anytime I asked for a manager or a complaint to be logged when on the phone it was declined. Luckily a lady called Emily picked it up , she confirmed the dates the missing parts were due in and when I should receive them ( which was ahead of my babies due date so I was relieved) . She also offered to provide a changing backpack of the same colour and brand as my travel system free of charge as it did indeed say I should get one . She assured me that she would also update the website so no one else was effected and confirmed the rest of my bundle would be delivered next day as stated . Unfortunately this did not happen . I received the travel system 3 days later . A pain as I rearranged my working days at home but still ahead of my babies arrival . Then the missing items were delayed further expected after my babies due date . I was then emailed to say that the changing bag I had been promised was now not due in stock until 2025 and was offered an alternative . I accepted in the hope I would get but was told that further delays were still expected with the alternative . I finally received my changing bag today . So over 4 weeks after ordering the bundle . Got to say I’m thrilled with the product but the customer service and issues have been shocking . I mean not once was I offered the initial discount I was advised , or maybe an amount off or free gift for my troubles . I literally had to harass to just get the items that were stated on the advert !!!”

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Posted 1 month ago

“Nice prices for quality items , fast delivery and shipping and a good range of products”

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Posted 2 months ago

“Bought two of these in different sizes - one for the top ofnthe stairs and one for the bottom. Sturdy, secure and reasonably priced. The delivery (and updates) were quick. I'd definitely recommend both the product and the company.”

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Posted 2 months ago

“Haven’t received item yet- emailed once to check and no reply, rang today and told me she would get back to me and still nothing? Where is my item or some acknowledgement.”

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Posted 2 months ago

“Hi I never received this item”

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Posted 2 months ago

“I'm extremely satisfied with my purchase! The product exceeded my expectations in both quality and functionality. It's exactly as described, well-made, and arrived on time. I highly recommend it to anyone looking for a reliable and high-quality option. Staff were so friendly and helpful and welcoming.”

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Posted 2 months ago

OliversBabyCare is rated 4.7 based on 2,363 reviews