Ordered this for my mother as I live in the US and my brother is not local either. We have other safety precautions in place but knowing mum has this in addition in case she cannot get to the phone is peace of mind. Interestingly my mother and her siblings had used one of the first era of these for my grandmother, so it was interesting to see how the personal alarm had improved. I did a price comparison to a similar product offered by the local council, which you think would be cheaper, but in fact it was cheaper to go with Lifeline24, and to be quite honest my mother wasn't thrilled to go through the local council anyway - win win!!