Their website states 'we offer a 30 day no quibble guarantee, if you purchase a product and you are not happy, simply return the item in its original packaging for a full refund'. However, when I recently tried to return an item Ladderstore demanded an outrageous £70 for 'return carriage and the return cost'. I eventually managed to get a refund, but only after insisting on booking the return courier myself. Despite using the same courier service as Ladderstore this cost me just £16.66 (fully insured) so I can only conclude that Ladderstore are attempting to levy a substantial restocking/admin fee. This is not permitted under Consumer Contracts Regulations and I will be reporting Ladderstore's behaviour to the relevant trading standards body.