Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,041 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Good speedy service!”

Helpful Report

Posted 3 days ago

Dear Gary, Thank you for taking the time to leave us a review. We're so pleased to hear that you experienced good speedy service with us. If there's anything else we can help you with, just let us know!

Posted 11 hours ago

“Product instructions and certications were provided prior to purchase on request. Product was delivered on time. Delivered product matched description. Pricing of product and delivery seemed in line with comparable products although since these others were not purchased, cannot be entirely certain. Product functions as advertised and has the feel of a well designed, wel manufactured product but it has only been in use for a month so no realable comment can be made on longevity or durablity.”

Helpful Report

Posted 5 days ago

Dear Marc, Thank you for taking the time to leave us a review! We're glad to hear that you found our product instructions and certifications helpful and that the delivery met your expectations. It's great to know that the product is performing as advertised and feels well-designed. If you have any questions or need assistance, don’t hesitate to reach out!

Posted 11 hours ago

“Product was good but no bolts had to go and buy some what’s the point of sending a handle with holes for bolts and not sending bolts”

Helpful Report

Posted 1 week ago

Hi Derek, thank you for your review! We're glad you found the product good, but we understand your frustration regarding the bolts, however this product does not come with the fixings and is just the handrail only, as per the website. If you have any further questions or need assistance, please feel free to reach out to us.

Posted 11 hours ago

“Great company. Very well made ladder. Great service, great price and got delivered on time.”

Helpful Report

Posted 1 week ago

Dear Kevin, Thank you so much for your review! We're thrilled to hear that you’re satisfied with both our ladder and the service you received. If you require anything else please do not come back to us.

Posted 11 hours ago

“Ladderstore are flawless in their approach to customer service. As a home owner DIY botherer I needed a safe way of setting my ladders on sliping ground. The service was quick and the courier was fantastic being polite and taking good care.”

Helpful Report

Posted 1 week ago

Dear Robert, Thank you for your fantastic review! We're delighted to hear that you found our customer service flawless and that our courier made a positive impression. Your safety and satisfaction are our top priorities. If you need any further assistance, feel free to reach out!

Posted 11 hours ago

“Ladderstore were very good but their delivery company-DX- were absolutely terrible.”

Helpful Report

Posted 1 week ago

Dear Michael, thank you for your feedback! We’re glad to hear that you found our service to be very good. However, we apologise for the experience you had with the delivery company and we will pass your feedback back to the couriers. If there's anything else we can assist you with, please don't hesitate to get in touch!

Posted 11 hours ago

“Just what I required and came in great time as well. Thank you.”

Helpful Report

Posted 1 week ago

Dear Steve, Thank you for your wonderful review! We're delighted to hear that you received exactly what you needed and that it arrived promptly. If there's anything more we can assist you with, feel free to contact us!

Posted 11 hours ago

“Super purchase exactly what was required and fast delivery, great company”

Helpful Report

Posted 1 week ago

Dear Patricia, Thank you for your review! We're delighted to hear that your purchase met your expectations and that you appreciated our fast delivery. Your support means a lot to us, and please don't hesitate to contact us if you require anything else.

Posted 11 hours ago

“Very quickly delivered”

Helpful Report

Posted 1 week ago

Dear Sarah, Thank you for your wonderful feedback! We're delighted to hear that your order was delivered quickly. If you have any further questions or need assistance, please feel free to contact us!

Posted 11 hours ago

“Good stock of essential items”

Helpful Report

Posted 1 week ago

Dear Richard, Thank you for your review! We're delighted to know that you found a good stock of essential items at Ladderstore. Your support means a lot to us, and we hope to see you again soon. If you need anything else, feel free to reach out!

Posted 1 day ago

“Had what i wanted, great product and service thanks👍”

Helpful Report

Posted 2 weeks ago

Dear Neil, Thank you for your fantastic review! We're thrilled to hear that you found exactly what you wanted along with great service. Should you require anything further please don't hesitate to contact us.

Posted 1 day ago

“Very good products but might need more notification prior to dispatch. All three related items I purchased arrived separately. I assumed they'd come together so I was a bit worried about that.”

Helpful Report

Posted 3 weeks ago

Hi Andrew, thank you for your review! We're glad to hear you’re happy with the products. We appreciate your feedback about the notification regarding dispatch. We'll certainly take this on board to improve our communication going forward. Depending on the product depends which warehouse this leaves from, so if multiple things are ordered they do often come from different warehouses. Should you have any future enquiries please don't hesitate to get in touch.

Posted 3 weeks ago

“Website good , service from store needs in proving,keep a check on courier services yoi use”

Helpful Report

Posted 3 weeks ago

Good Afternoon Mark, thank you for your review! We’re pleased to hear that you found our website good. We appreciate your feedback about our service and couriers and we will pass this on to the relevant departments. Thank you for taking the time to leave us a review and we hope to serve you in the future.

Posted 3 weeks ago

“The product is fine although perhaps a bit on the pricey side. Delivery was well within guidelines.”

Helpful Report

Posted 3 weeks ago

Dear Victor, Thank you for your review! We appreciate your feedback regarding the pricing and are glad to hear that the delivery met your expectations. Your support is invaluable to us, and we hope to provide you with an even better experience in the future. Thank you for choosing Ladderstore!

Posted 3 weeks ago

“The pole delivered with twisted and scratched. A new replacement has been re-sent after email communication.”

Helpful Report

Posted 4 weeks ago

Dear Cheng, Thank you for your review. Apologies the order initially arrived damaged, however we're glad to hear that the replacement pole was dispatched after our email communication. Thank you for choosing Ladderstore, and we look forward to serving you again soon!

Posted 3 weeks ago

“Very good”

Helpful Report

Posted 4 weeks ago

Dear Fouad, Thank you so much for your 5-star review! We're delighted to hear that you found your experience with Ladderstore to be very good. Your support means a lot to us, and we look forward to providing you with excellent service again in the future!

Posted 4 weeks ago

“Found a work platform for a very good price. Ordered it, but then noticed it had quite a long lead time of 2 weeks, which was disappointing. However the item turned up after a week so was happy with that. Item ordered was great quality and about 10% cheaper than next cheapest supplier and 20% cheaper than most. I would use again, but advise potential purchasers to check lead times carefully if they are in a hurry for the product.”

Helpful Report

Posted 4 weeks ago

Dear Stephen, We're also pleased that your item arrived sooner than expected, despite the initial lead time. Your feedback on checking lead times is appreciated, and we will ensure it’s communicated clearly to future customers. Thank you for choosing us, and we look forward to serving you again!

Posted 4 weeks ago

“Having been lured by the promise of a first order discount that never materialised (small print catch) I’ve been left with a bad taste and the distinct impression of having been conned.”

Helpful Report

Posted 1 month ago

Hi Mark, thanks for leaving a review and we're sorry to hear that you feel like you've been conned. I have reviewed the discounting offer and all communications in regards to this offer. I have reviewed your order alongside these terms and the reason your discount didn't work is because you bought a product under the minimum order value. The discounted email shows the discounts as follows: £10 off - NEWSLETTER10 - orders over £150 net £15 off - NEWSLETTER15 - orders over £250 net £25 off - NEWSLETTER25 - orders over £500 net As your order was £130 net this did not qualify for this discount. We also would like to let you know we've checked all competitor pricing on this product and at time of writing this response we are the cheapest retailer online for this product. Thank you for your order and we hope this reply puts your mind at ease.

Posted 1 month ago

“it took so long for someone to answer my quiries I nearly didnt order from you, we havent used the ladders as yet but they seem up to the job”

Helpful Report

Posted 1 month ago

Hi Tim, thank you for your feedback on Ladderstore. I’m sorry to hear there was a delay in addressing your queries, and I understand how frustrating that can be. Your experience is important to us, and we’re glad to hear the ladders seem suitable for your needs. If you have any further questions or require assistance, please don't hesitate to reach out. We’re here to help!

Posted 1 month ago

“Excellent just the job”

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Posted 1 month ago

Dear Ron, Thank you for your wonderful 5-star review of Ladderstore! We're thrilled to hear that our product was just what you needed. Your satisfaction means the world to us, and we're glad to know we could meet your expectations. Thank you for choosing Ladderstore, and we look forward to serving you again in the future!

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,041 reviews