Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,060 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent steps, solid, easy to both carry and store in a small gap. Expensive but worth the money”

Helpful Report

Posted 8 hours ago

“The purchased items were delivered on time and in excellent condition.”

Helpful Report

Posted 3 days ago

“Great service and kept informed of the order progress throughout. Very quick delivery which was included in the price making my replacement step ladder feet even better value. The feet were super quality and fitted directly restoring the safety of the ladder. I'd highly recommend using ladderstore to anyone with a requirement for quality & service. Many Thanks.. Shaun..”

Helpful Report

Posted 3 days ago

“Quick and easy. Had damage via delivery but quickly resolved, and replacement ladder was a more expense one but they honoured the same price as had no stock left of original one. No hassle + great service = happy customer!”

Helpful Report

Posted 3 days ago

“Item received reasonably soon after placement of the order. Item is fine - ie fit for purpose.”

Helpful Report

Posted 6 days ago

“Ordering from Ladderstore was quick and straight forward, fantastic service thank you!”

Helpful Report

Posted 6 days ago

“Great to find the spare parts for a 30 year old Youngman loft ladder. Many thanks”

Helpful Report

Posted 1 week ago

“Very happy with the sevice from Ladderstore.”

Helpful Report

Posted 1 week ago

“The website is easy to use and delivery was quick and efficient. Very pleased with the service and the market-leading price of the ladder I bought. Would recommend. Thanks for the great service!”

Helpful Report

Posted 3 weeks ago

“Delivery was above and beyond, extremely helpful and informative.”

Helpful Report

Posted 4 weeks ago

Dear Barrie, Thank you for your amazing review! We're thrilled to hear that our delivery service exceeded your expectations and that you found our team helpful and informative. Should you need anything else, feel free to reach out anytime!

Posted 4 weeks ago

“Haven’t installed ladder yet, but price was very good and delivery quick. Packaging is perfect.”

Helpful Report

Posted 4 weeks ago

Dear Paul, Thank you for your wonderful review! We're glad to hear that you found our prices competitive and that your delivery was prompt. If you have any future enquiries please don't hesitate to get in touch!

Posted 4 weeks ago

“Great all round, perfect ladder and helpful service.”

Helpful Report

Posted 4 weeks ago

Dear Joanna, Thank you so much for your fantastic review! We're delighted to hear that you're happy with both your ladder and our service. If you need any further assistance or have questions in the future, we're here to help!

Posted 4 weeks ago

“Great product/company let down by poor courier service”

Helpful Report

Posted 1 month ago

Dear Murray, Thank you for your excellent review and for highlighting our product! We appreciate your feedback regarding the courier service and we’ll be sure investigate and address that. If you have any further enquiries, please don’t hesitate to reach out.

Posted 4 weeks ago

“I won’t be using them again . They don’t seem to be able to deliver my item”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've faced with your delivery. Looking in to it it seems it was delayed due to a delay in the network caused by the Christmas rush. I have since checked and can see it has now been delivered. Your feedback is vital, and we will use it to improve our service moving forward. We are extremely sorry for the delay.

Posted 4 weeks ago

“Professional and friendly service. I had a query about the ladder's delivery and the lady was very helpful and responsive. I needed a speedy delivery so that my builders could install the loft ladder before they finished works at my place. The ladder arrived as promised on the day I expected it; so in good time. Thank you Ladderstore!”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for your fantastic review! We're so pleased to hear that our team was able to assist you with your delivery query and that the ladder arrived right on time for your builders. If you need any further assistance or have more questions, please don't hesitate to reach out.

Posted 4 weeks ago

“Ordered a part which was not expensive but needed. Paid for the item in October. Website said “in stock”. Waited for nearly 2 months and then told it would be Mid -January at the very earliest. Didn’t even offer an apology.”

Helpful Report

Posted 1 month ago

Hi John, First of all thank you for leaving a review, feedback does help us improve going forward. We are however sorry to hear that you were unhappy with our communication regarding the item you ordered. At the time of order our website page did state an estimated delivery data of November which is outlined on the product page and at checkout. Unfortunately this item became out of stock and we advised of a delay. From our records this was communicated swiftly with an apology for the delay. After communication you decided to cancel your order which was issued within 24 hours. We are sorry you did not feel our service met your standards this time.

Posted 1 month ago

“I needed a strong loft ladder to provide access to a mezzanine floor being constructed in my garages. My builder recommended this telescopic ladder, delivery was very quick and the quality of product was excellent, very solid and safe.”

Helpful Report

Posted 1 month ago

Dear Tony, Thank you for your fantastic review! We're thrilled to hear that the telescopic ladder meets your requirements and that you appreciated the quick delivery and high-quality design. If you have any further questions or need assistance in the future, feel free to reach out!

Posted 1 month ago

“Easy to order goods, well packaged and quick delivery. Everything as described”

Helpful Report

Posted 1 month ago

Dear Peter, Thank you for your wonderful review! We're so glad to hear that you found the ordering process easy and that your goods arrived well packaged and quickly. If you need any further assistance, don't hesitate to reach out!

Posted 1 month ago

“Good speedy service!”

Helpful Report

Posted 1 month ago

Dear Gary, Thank you for taking the time to leave us a review. We're so pleased to hear that you experienced good speedy service with us. If there's anything else we can help you with, just let us know!

Posted 1 month ago

“Product instructions and certications were provided prior to purchase on request. Product was delivered on time. Delivered product matched description. Pricing of product and delivery seemed in line with comparable products although since these others were not purchased, cannot be entirely certain. Product functions as advertised and has the feel of a well designed, wel manufactured product but it has only been in use for a month so no realable comment can be made on longevity or durablity.”

Helpful Report

Posted 2 months ago

Dear Marc, Thank you for taking the time to leave us a review! We're glad to hear that you found our product instructions and certifications helpful and that the delivery met your expectations. It's great to know that the product is performing as advertised and feels well-designed. If you have any questions or need assistance, don’t hesitate to reach out!

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,060 reviews