Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,103 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,103 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Though the company was quick to send the Zarges ladder strap, their website made it look as if they came in pairs as you would expect to replace both straps on an A frames not just one but at over 34 quid i was astounded when only a single strap was sent. They need to get there information on these straps sorted and put in large letters that the item is singular and not as expected a pair. Nor only has it delays my Job but ended up costing me twice as much as I had anticipated.”

Helpful Report

Posted 1 week ago

Good Afternoon Jonathan, Thank you for taking the time to leave us a review. We appreciate your feedback and we will pass this back on to the relevant team to review. Please accept our sincere apologies for the confusion regarding the ladder strap. On the website the product does specify it is a Zarges Skymaster Strap and the image shows a singular strap which reflects the description, however we understand how important clarity in our product descriptions is, especially when it comes to replacement parts. Your comments will be shared with our team to ensure that we make the necessary updates and avoid any future misunderstandings. We appreciate your patience and understanding, and if there's anything else we can assist you with, please let us know.

Posted 1 week ago

“Very helpful prompt response to my need”

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Posted 2 weeks ago

Good Morning Harmohan, thank you for your wonderful review! We're delighted to hear that our response was helpful and timely. Your feedback is very much appreciated! If you have any other questions or need further assistance, feel free to get in touch anytime.

Posted 1 week ago

“Great kit, good price, arrives promptly!”

Helpful Report

Posted 2 weeks ago

Good Morning Gareth, thank you for your fantastic review! We're thrilled to hear that you found our kit to be great and at a good price, and we appreciate your recognition of our prompt delivery. Your support means a lot to us! If there's anything else we can assist you with, please feel free to reach out.

Posted 2 weeks ago

“First class service with very fast delivery would highly recommend *****THANK YOU *****”

Helpful Report

Posted 2 weeks ago

Good Morning Ian, thank you so much for your fantastic review! We’re thrilled to hear that you received first-class service and fast delivery. Your recommendation means the world to us! If there's anything else we can assist you with in the future, please don’t hesitate to reach out.

Posted 2 weeks ago

“Excellent item, good delivery times and at the right price would certainly use again”

Helpful Report

Posted 2 weeks ago

Good Morning Brian, thank you for your excellent review! We're so glad to hear that you found the item to be great, with good delivery times and at the right price. Your positive feedback means a lot to us! If you need anything else in the future, please don’t hesitate to reach out.

Posted 2 weeks ago

“The loft ladders were absolute brilliant and would recommend and a great delivery service”

Helpful Report

Posted 2 weeks ago

Good Afternoon Anthony, thank you for your wonderful review! We're delighted to hear that you found our loft ladders brilliant and had a great delivery experience. Your recommendation means so much to us! If you need any further assistance, please feel free to get in touch

Posted 2 weeks ago

“Excellent communication and quick delivery.”

Helpful Report

Posted 2 weeks ago

Good Morning Keith, thank you for your fantastic review! We’re thrilled to hear that you experienced excellent communication and quick delivery. Your feedback means a lot to us! If there's anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again soon!

Posted 2 weeks ago

“I have not received the ladder yet?”

Helpful Report

Posted 3 weeks ago

Good Morning Gary, Thank you for taking the time to leave us a review, I have had a look into this and I can see we have a POD from 27/03/25 at 11.30am. Please can you advise that you have now received this? Any issues or questions please contact us on 01204 590232 or customerservice@ladderstore.com.

Posted 1 week ago

“Great Service, Brilliant.”

Helpful Report

Posted 3 weeks ago

Good Morning Afternoon Shaun, thank you for your amazing review! We’re delighted to hear you found our service to be brilliant. Your feedback means a lot to us, and we truly appreciate your support. If there’s anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!

Posted 3 weeks ago

“Ordered ladders on 9th January, received them in March. Had to chase regularly as no feedback received as for delay.”

Helpful Report

Posted 3 weeks ago

Good Afternoon Heather, Thank you for your feedback, and I'm truly sorry to hear about the delays you experienced with your ladder order. I understand how frustrating it can be to wait without clear communication. These items are made to order and are on an extended lead time as per the website however it seems that the lead time was extended further; I have asked for this to be fully investigated so this does not happen again. Your concerns are important to us, and we are actively working to enhance our customer communication and service. If there's anything further we can do to assist you, please reach out. Apologies again.

Posted 3 weeks ago

“Correct parts arrived promptly. Good quality. Will use again.”

Helpful Report

Posted 4 weeks ago

Good Morning Edward, thank you for your wonderful review! We're so glad to hear that the correct parts arrived promptly and that you are pleased with the quality. We appreciate your support and look forward to serving you again in the future! If you need anything else, please don’t hesitate to contact us.

Posted 3 weeks ago

“Ladderstore's website is very informative and easy to use. I've made 2 purchases from this company, very satisfied with both.”

Helpful Report

Posted 1 month ago

Good Morning Deborah, thank you for your wonderful review! We’re delighted to hear that you find our website informative and easy to use. It's fantastic to know that you are satisfied with your purchases from Ladderstore. We truly appreciate your support and look forward to serving you again! If there's anything else you need, please feel free to reach out.

Posted 3 weeks ago

“Purchased a ladder after much research. Ladderstore provided excellent support and service, timely, responsive replies including price matching. I was very impressed.”

Helpful Report

Posted 1 month ago

Good Afternoon David, thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with Ladderstore and that our support team was able to assist you effectively. It’s always our aim to provide timely responses and ensure our customers feel valued. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance or have questions in the future, don’t hesitate to get in touch.

Posted 1 month ago

“We have had our Stira loft ladders for a few years now - best purchase we could have made. Feel very confident using them to access our loft.”

Helpful Report

Posted 1 month ago

Good Afternoon Robert, thank you so much for your fantastic review! We’re thrilled to hear how much you love your Stira loft ladders and that they’ve proven to be such a valuable addition to your home. It’s wonderful to know that you feel confident using them to access your loft. Your satisfaction is our top priority! If you ever need any assistance or have questions in the future, just reach out.

Posted 1 month ago

“Took a chance & ordered a plastic spacer for an old loft-ladder that was fitted years ago by a local joiner, before I became resident here ; he bodged the job, it never worked properly nor safely & recently the spacer failed spectacularly. I fitted the new part & adjusted the ladder properly. Job done : Thank you very much Ladderstore !”

Helpful Report

Posted 1 month ago

Good Morning Ian, thank you so much for your incredible review! We're delighted to hear that you took a chance on our plastic spacer and that it worked perfectly for your loft ladder. It’s great to know that you were able to make the necessary adjustments and that the job is now done safely. Your feedback motivates us to continue providing quality products. If you need anything else in the future, feel free to reach out. Thanks again for choosing Ladderstore!

Posted 1 month ago

“Replacement hinges arrived in good time and were a precise fit. Point to note the rivets and the finished head holding the hinge together are slightly smaller than the originals, time will tell on how long they last.”

Helpful Report

Posted 1 month ago

Good Afternoon Brian, thank you for your wonderful review! We're glad to hear that the replacement hinges arrived promptly and fit precisely. We appreciate your note about the rivets and heads however we only sell the manufacturers products so we will pass the information on about this, and we understand your concerns regarding longevity. Your feedback is essential for us as we strive to improve our products. If you have any further questions or need assistance, please don't hesitate to reach out.

Posted 1 month ago

“Ordering process was easy and delivery was quick. The product I ordered ( Weber aluminium combination ladder) was slightly disappointing.”

Helpful Report

Posted 1 month ago

Good Afternoon, thank you for your review! We’re happy to hear that the ordering process was easy and that you received your product quickly. However, we're sorry to learn that the aluminium combination ladder didn't fully meet your expectations. Your feedback is important to us and helps improve our offerings. If there’s anything specific you’d like to discuss, please feel free to reach out.

Posted 1 month ago

“Perfectly packaged arrived a day earlier than expected great reliability”

Helpful Report

Posted 1 month ago

Good Morning Mark, thank you for your fantastic review! We’re thrilled to hear that your order arrived ahead of schedule and that you found everything perfectly packaged. Reliability is key for us, and it’s great to know we met your expectations. We appreciate your support, if you have any future enquiries please don't hesitate to contact us.

Posted 1 month ago

“Perfect ladder for the required job, fitted the space and task perfectly at the top of a hundred foot tower.”

Helpful Report

Posted 1 month ago

Good Morning John, thank you for your review! We’re delighted to hear that the ladder was perfect for your needs at the top of the tower. It’s great to know it fit the space and task so well. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. Please let us know if you have any future enquiries.

Posted 1 month ago

“The process of purchasing the item was fine but the delivery company delayed the delivery by over a week. Lots of messages telling me it was getting delivered and need a signature so my wife waited at home but they never came. Lots of apologies calls from Ladderstore but just a frustrating process”

Helpful Report

Posted 1 month ago

Good Afternoon Louis, thank you for your feedback! We’re glad to hear that the purchasing process went smoothly, but we sincerely apologise for the delivery delays you experienced. We understand how frustrating that can be, especially when you're expecting a delivery. Your experience is important to us, and we appreciate your patience during this time. We’ll work closely with our delivery partners to improve future services. Thank you for your understanding, and we hope to serve you better next time!

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,103 reviews