Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,079 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Very poor service, Have received order incorrect twice and still waiting for correct items, Paid up front for goods as well.”

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Posted 3 hours ago

“We as a business have used Ladderstore on a number of occasions and the customer service has always been excellent customer service, they have a great variety of products at competitive prices. Delivery has always been quick/on time. Will definitely use again.”

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Posted 10 hours ago

“Quick and easy to order - prompt delivery”

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Posted 1 day ago

Good Afternoon David, thank you for your wonderful review! We're delighted to hear that you found the ordering process quick and easy, and that your delivery was prompt. Your satisfaction is very important to us, and we appreciate your feedback! If you need any assistance in the future, please feel free to reach out.

Posted 1 day ago

“generally good service, would recommend them to others.”

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Posted 1 day ago

Good Afternoon Matt, thank you for your great review! We're happy to hear that you had a generally good experience with our service. Your recommendation means a lot to us! If you ever need assistance in the future, please don't hesitate to get in touch

Posted 1 day ago

“Ladderstore have always been very helpful, we use their ladders on some of our Industrial projects and have never had an issue. I would recommend them 100%.”

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Posted 1 day ago

Good Afternoon Andrew, thank you so much for your fantastic review! We're thrilled to hear that our ladders have been reliable for your industrial projects and that our team has always been helpful. Your recommendation truly means the world to us! If you ever need anything in the future, please don’t hesitate to reach out.

Posted 1 day ago

“Easy to use website, deliver cost is reasonable and the delivery time is good. When a ladder was delivered damaged, they were very helpful and sent a replacement straight away.”

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Posted 1 day ago

Good Afternoon Greg, thank you for your fantastic review! We're so pleased to hear that you found our website easy to navigate and that our delivery service met your expectations. It's wonderful to know that we could assist you promptly when an issue arose. Your satisfaction is our priority, and we appreciate your feedback! If you need any further assistance, please don’t hesitate to contact us.

Posted 1 day ago

“Quick delivery. Great customer service. I'm going to keeo irdering from them”

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Posted 1 day ago

Good Afternoon, thank you for your wonderful review! We're delighted to hear you had a positive experience with our quick delivery and great customer service. Your ongoing support means a lot to us, and we look forward to serving you again in the future! If you ever need assistance, just let us know!

Posted 1 day ago

“Very good service, spoke to some on the phone to check the part I wanted and they were very helpful. Thank you”

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Posted 2 days ago

Good Afternoon Antonia, thank you for your kind review! We're thrilled to hear that our team was helpful over the phone. Providing excellent service is our priority, and it's rewarding to know we could assist you. If you need anything else in the future, please don’t hesitate to reach out!

Posted 2 days ago

“Easy to order, very quick delivery of a superb product”

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Posted 2 days ago

Good Afternoon John, thank you for your amazing review! We're thrilled to hear that you found our ordering process easy and that your delivery was quick. It's fantastic to know you’re happy with your product! If there's anything else we can assist you with in the future, please feel free to reach out.

Posted 2 days ago

“Contact Ladderstore via Whatsapp number on their web page and received a swift reply directing me to the item that I required. This product arrived as described, well wrapped and in a good time frame. Thanks”

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Posted 1 week ago

Good Afternoon Mehmood, thank you for your fantastic review! We're so pleased to hear that you had a swift experience reaching us via WhatsApp and that your product arrived wrapped well and on time. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need anything else in the future, don’t hesitate to get in touch!

Posted 2 days ago

“Still waiting for delivery 6 weeks after placing order”

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Posted 1 week ago

Hi Keith, Thank you for your feedback. We're really sorry to hear that you have had a delay in receiving your order, I can see the order was placed and on the 09/01 we advised it was unfortunately out of stock until week commencing 20/01. Looking at the order I can see there were a further delay due to stock being delayed into the warehouse and the package was then dispatched on 31/01. I have checked the tracking and I can see this was attempted on 03/02, 08/02 & 10/02 but the delivery were unsuccessful. I can see we have since been in contact with regards to reorganising the delivery through the couriers. We understand how disappointing this must be, and we sincerely apologise for the delay and any inconvenience this may have caused you. Your experience is important to us, and we’re committed to improving our service. Thank you for your patience during this time.

Posted 1 week ago

“Very efficient service. Ladders I purchased arrived promptly and were exactly what I wanted at a very competitive price.”

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Posted 2 weeks ago

Good Afternoon Neil, thank you for your wonderful review! We're delighted to hear that your ladders arrived promptly and met your expectations perfectly. We strive to provide competitive pricing along with efficient service. If there's anything else you need in the future, please don't hesitate to contact us.

Posted 2 weeks ago

“Shocking three out of three ladders damaged, waiting for a fourth”

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Posted 2 weeks ago

Hi Raymond, Thank you for your feedback, though we're truly sorry to hear about the issues you've faced with the ladders. We understand how frustrating it must be to receive damaged items, and we apologise for the inconvenience this has caused. Rest assured, we take this matter seriously and are looking into it to prevent it from happening in the future. I can see from the notes that three of the previous ladders have been damaged in transit and a replacement is out for delivery today. Apologies for the issues you have had with the order and any inconvenience this may have caused.

Posted 2 weeks ago

“We ordered the AL02 for our house and I fitted it on Saturday there, the design is great and ease of use as well as the hand rail for added safety. All in all a great experience and product, the ordering and delivery were great too, would highly recommend.”

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Posted 2 weeks ago

Good Afternoon Greg, thank you for your fantastic review! We’re so pleased to hear that you love the design and ease of use of the product, along with the safety features it offers. Your feedback on the ordering and delivery process means a lot to us. We truly appreciate your recommendation, if you require anything else in the future please don't hesitate to get in touch.

Posted 2 weeks ago

“Excellent service, prompt.”

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Posted 2 weeks ago

Good Afternoon Gavin, thank you for your excellent review! We’re delighted to hear that you experienced prompt service. Your satisfaction means a lot to us, and we appreciate your kind words. If there's anything else we can help you with, please feel free to contact us!

Posted 2 weeks ago

“Great product!”

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Posted 2 weeks ago

Good Afternoon Anthony, thank you for your review! We're thrilled to know you think our product is great. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your feedback. If you ever have any questions or need assistance, please don't hesitate to contact us.

Posted 2 weeks ago

“The team were knowledable and helpful and the order was delivered next day as required”

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Posted 3 weeks ago

Good Morning Hugh, thank you for your wonderful review! We're thrilled to hear that you found our team knowledgeable and helpful, and that we were able to meet your delivery needs. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance in the future, please don’t hesitate to contact us.

Posted 2 weeks ago

“Box contained a aluminium bar only and NOT the article required. Box was torn and contained an item which had been returned by another customer. Been told my item will be sent in early February. No personal contact to explain or discuss though I had sent phone details.”

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Posted 3 weeks ago

Hi Dennis, Thank you for your review. We truly apologize for the inconvenience you experienced with your order. We apologise that you received the incomplete item and tear in the packaging. I can see my colleague had dealt with your enquiry and had advised that there had been a misspick, I can also see from the notes my colleague had advised that there was a stock discrepancy and this was due early February. Looking at the tracking I can see it has been signed for today. I understand how frustrating this can be, especially without personal communication, so I apologise no further updates were provided after being told early February. We strive to improve our service, and your feedback is invaluable. Please rest assured that we are looking into this matter to ensure it doesn’t happen again in the future. We appreciate your patience and understanding.

Posted 2 weeks ago

“Product is good service was good etc until ladders didnt arrive. Chased LAdderstore and eventually found out that they had been delivered to a neighbouring business and neither the logistics company or Ladderstore bohered to tell me or when i contacted them I eventually got a reply.”

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Posted 3 weeks ago

Good Morning Ian, thank you for your review! We're glad to hear that you were satisfied with the product and service, but we sincerely apologise for the confusion with the delivery. From the contact I can see we were made aware it had not arrived by yourself and when we chased with logistics we were provided with the POD and information that it was at a neighboring property. The tracking link should have been sent prior to this so you could check the progress, so I apologies if this had not been received. We understand its frustrating when things don’t go as planned, however we will address this with our logistics partner to prevent it from happening in the future. If you need any further assistance, please feel free to reach out to us.

Posted 2 weeks ago

“Log hatch catch arrived on time. Fitting to a different make of loft hatch was a bit fiddly!”

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Posted 3 weeks ago

Dear David, Thank you for your fantastic review! We're glad to hear that your loft hatch catch arrived on time. We are glad to hear that this fit your existing ladder and that it was suitable despite being fiddly. If you have any questions or need assistance, feel free to contact us!

Posted 2 weeks ago

Ladderstore is rated 4.5 based on 1,079 reviews