Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,096 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,096 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“I have not received the ladder yet?”

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Posted 2 days ago

“Great Service, Brilliant.”

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Posted 4 days ago

Good Morning Afternoon Shaun, thank you for your amazing review! We’re delighted to hear you found our service to be brilliant. Your feedback means a lot to us, and we truly appreciate your support. If there’s anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!

Posted 3 days ago

“Ordered ladders on 9th January, received them in March. Had to chase regularly as no feedback received as for delay.”

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Posted 6 days ago

Good Afternoon Heather, Thank you for your feedback, and I'm truly sorry to hear about the delays you experienced with your ladder order. I understand how frustrating it can be to wait without clear communication. These items are made to order and are on an extended lead time as per the website however it seems that the lead time was extended further; I have asked for this to be fully investigated so this does not happen again. Your concerns are important to us, and we are actively working to enhance our customer communication and service. If there's anything further we can do to assist you, please reach out. Apologies again.

Posted 3 days ago

“Correct parts arrived promptly. Good quality. Will use again.”

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Posted 1 week ago

Good Morning Edward, thank you for your wonderful review! We're so glad to hear that the correct parts arrived promptly and that you are pleased with the quality. We appreciate your support and look forward to serving you again in the future! If you need anything else, please don’t hesitate to contact us.

Posted 6 days ago

“Ladderstore's website is very informative and easy to use. I've made 2 purchases from this company, very satisfied with both.”

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Posted 1 week ago

Good Morning Deborah, thank you for your wonderful review! We’re delighted to hear that you find our website informative and easy to use. It's fantastic to know that you are satisfied with your purchases from Ladderstore. We truly appreciate your support and look forward to serving you again! If there's anything else you need, please feel free to reach out.

Posted 6 days ago

“Purchased a ladder after much research. Ladderstore provided excellent support and service, timely, responsive replies including price matching. I was very impressed.”

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Posted 1 week ago

Good Afternoon David, thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with Ladderstore and that our support team was able to assist you effectively. It’s always our aim to provide timely responses and ensure our customers feel valued. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance or have questions in the future, don’t hesitate to get in touch.

Posted 1 week ago

“We have had our Stira loft ladders for a few years now - best purchase we could have made. Feel very confident using them to access our loft.”

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Posted 2 weeks ago

Good Afternoon Robert, thank you so much for your fantastic review! We’re thrilled to hear how much you love your Stira loft ladders and that they’ve proven to be such a valuable addition to your home. It’s wonderful to know that you feel confident using them to access your loft. Your satisfaction is our top priority! If you ever need any assistance or have questions in the future, just reach out.

Posted 1 week ago

“Took a chance & ordered a plastic spacer for an old loft-ladder that was fitted years ago by a local joiner, before I became resident here ; he bodged the job, it never worked properly nor safely & recently the spacer failed spectacularly. I fitted the new part & adjusted the ladder properly. Job done : Thank you very much Ladderstore !”

Helpful Report

Posted 2 weeks ago

Good Morning Ian, thank you so much for your incredible review! We're delighted to hear that you took a chance on our plastic spacer and that it worked perfectly for your loft ladder. It’s great to know that you were able to make the necessary adjustments and that the job is now done safely. Your feedback motivates us to continue providing quality products. If you need anything else in the future, feel free to reach out. Thanks again for choosing Ladderstore!

Posted 2 weeks ago

“Replacement hinges arrived in good time and were a precise fit. Point to note the rivets and the finished head holding the hinge together are slightly smaller than the originals, time will tell on how long they last.”

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Posted 2 weeks ago

Good Afternoon Brian, thank you for your wonderful review! We're glad to hear that the replacement hinges arrived promptly and fit precisely. We appreciate your note about the rivets and heads however we only sell the manufacturers products so we will pass the information on about this, and we understand your concerns regarding longevity. Your feedback is essential for us as we strive to improve our products. If you have any further questions or need assistance, please don't hesitate to reach out.

Posted 2 weeks ago

“Ordering process was easy and delivery was quick. The product I ordered ( Weber aluminium combination ladder) was slightly disappointing.”

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Posted 2 weeks ago

Good Afternoon, thank you for your review! We’re happy to hear that the ordering process was easy and that you received your product quickly. However, we're sorry to learn that the aluminium combination ladder didn't fully meet your expectations. Your feedback is important to us and helps improve our offerings. If there’s anything specific you’d like to discuss, please feel free to reach out.

Posted 2 weeks ago

“Perfectly packaged arrived a day earlier than expected great reliability”

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Posted 3 weeks ago

Good Morning Mark, thank you for your fantastic review! We’re thrilled to hear that your order arrived ahead of schedule and that you found everything perfectly packaged. Reliability is key for us, and it’s great to know we met your expectations. We appreciate your support, if you have any future enquiries please don't hesitate to contact us.

Posted 3 weeks ago

“Perfect ladder for the required job, fitted the space and task perfectly at the top of a hundred foot tower.”

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Posted 3 weeks ago

Good Morning John, thank you for your review! We’re delighted to hear that the ladder was perfect for your needs at the top of the tower. It’s great to know it fit the space and task so well. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. Please let us know if you have any future enquiries.

Posted 3 weeks ago

“The process of purchasing the item was fine but the delivery company delayed the delivery by over a week. Lots of messages telling me it was getting delivered and need a signature so my wife waited at home but they never came. Lots of apologies calls from Ladderstore but just a frustrating process”

Helpful Report

Posted 3 weeks ago

Good Afternoon Louis, thank you for your feedback! We’re glad to hear that the purchasing process went smoothly, but we sincerely apologise for the delivery delays you experienced. We understand how frustrating that can be, especially when you're expecting a delivery. Your experience is important to us, and we appreciate your patience during this time. We’ll work closely with our delivery partners to improve future services. Thank you for your understanding, and we hope to serve you better next time!

Posted 3 weeks ago

“Website is inaccurate in 2 respects. 1. The products listed as in stock are not and this then results in longer than anticipated delivery times. There was no contact from Ladderstore to explain this until I contacted to ask where ladder was. 2. The website advertised features which were not actually on the ladder and therefore product received was not as anticipated. Following contact with Ladderstore this was explained as only available on an upgraded model. Despite this the website still shows the feature available on the purchased model and no where was an upgraded model mentioned or offered.”

Helpful Report

Posted 1 month ago

Hi Ray, Thank you for your feedback, and we’re very sorry for the issues you’ve experienced. We apologise for the delay caused by incorrect stock information on our website and the lack of communication during your order process. On this occassion we were not notified of the delay from our suppliers to pass on this information, however this isn't something that should affect your experience with us and we hold our hands up for the lack of communication. We’re also sorry for the confusion regarding the ladder’s features. The inaccurate product description has been noted, and we have updated our website to ensure this doesn't happen again in the future.

Posted 4 days ago

“We recently purchased a 2 section cat ladder from the ladderstore. The process was completely seamless. From contact with the staff to delivery straight to the door. The product was absolutely perfect and of the highest quality. We are a growing Roofing business and we will definitely be using th Ladderstore every time from now on. Stephen Owner of Colossal Roofing & Scaffolding.”

Helpful Report

Posted 1 month ago

Good Morning Stephen, thank you for your amazing review! We’re so pleased to hear that your experience with Ladderstore was seamless from start to finish. It’s wonderful to know that you found the product to be of the highest quality. We're honored to have your roofing business as a valued customer and look forward to supporting you with all your ladder needs in the future, thank you!

Posted 3 weeks ago

“Very poor service, Have received order incorrect twice and still waiting for correct items, Paid up front for goods as well.”

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Posted 1 month ago

Hi Kevin, Thank you for your feedback, and I'm genuinely sorry to hear about the issues you've faced with your orders. I understand how frustrating it must be to have received incorrect items and to still be waiting for the correct ones. I have checked the order and I can see my colleague has been in contact with regards to the issues and is currently resolving this for you now. I can see that there were a miss-pick at the warehouse for the original product, however I can also see that it is out for delivery today. Your experience is important to us, and we're actively working to resolve this matter. Please know that we are committed to improving our service, and I appreciate your patience as we work through this. If there's anything more we can do to assist you, please let us know.

Posted 3 weeks ago

“We as a business have used Ladderstore on a number of occasions and the customer service has always been excellent customer service, they have a great variety of products at competitive prices. Delivery has always been quick/on time. Will definitely use again.”

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Posted 1 month ago

Good Morning Michelle, thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent customer service with us and that our product variety and competitive prices have met your needs. We pride ourselves on quick delivery, so it’s great to know that we’ve hit the mark! We appreciate your support and look forward to serving you again soon!

Posted 3 weeks ago

“Quick and easy to order - prompt delivery”

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Posted 1 month ago

Good Afternoon David, thank you for your wonderful review! We're delighted to hear that you found the ordering process quick and easy, and that your delivery was prompt. Your satisfaction is very important to us, and we appreciate your feedback! If you need any assistance in the future, please feel free to reach out.

Posted 1 month ago

“generally good service, would recommend them to others.”

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Posted 1 month ago

Good Afternoon Matt, thank you for your great review! We're happy to hear that you had a generally good experience with our service. Your recommendation means a lot to us! If you ever need assistance in the future, please don't hesitate to get in touch

Posted 1 month ago

“Ladderstore have always been very helpful, we use their ladders on some of our Industrial projects and have never had an issue. I would recommend them 100%.”

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Posted 1 month ago

Good Afternoon Andrew, thank you so much for your fantastic review! We're thrilled to hear that our ladders have been reliable for your industrial projects and that our team has always been helpful. Your recommendation truly means the world to us! If you ever need anything in the future, please don’t hesitate to reach out.

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,096 reviews