John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,566 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,566 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Both Mark and Samm were very clear right from the start and happy to answer and explain any questions, no matter how small. Would highly recommend!”

Helpful Report

Posted 2 days ago

“The whole team at John Charcol have been amazing from start to finish! We first used the firm back in 2013 for our first property, fast forward 11 Years and we didn’t think twice about contacting them again to arrange a new mortgage. We were put in touch with Jade who was very knowledgable and gave us the best advice. She kept in touch throughout the whole process and was even chasing our solicitor at times to ensure things went smoothly. We won’t hesitate to use John Charcol again in the future. Thank you Maria & Dan”

Helpful Report

Posted 4 days ago

“I am very thankful for David Putneys’ professional, responsive and honest assistance in securing the mortgage loan for our home in the UK. David was organized and thorough, as well as kind which made all of the difference when we faced a number of challenges to reach our goals. His dedication and commitment to servicing his client's requirements were exceptional. I will continue to recommend David Putney at John Charcol to family and friends that require mortgage assistance.”

Helpful Report

Posted 1 week ago

“Steve is always on the case and very pleasant to deal with. Highly recommended.”

Helpful Report

Posted 1 week ago

“Samm was superb at helping rework our life and protection insurance products. Was very helpful and friendly, and also flexible on times to discuss our needs.”

Helpful Report

Posted 1 week ago

“My particular situation was quite unusual and complex - being retired and having a foreign income. Not only did John Charcol find me a mortgage, but a health insurance policy to cover the term at a very competitive price. I couldn't be more please with the service they have provided.”

Helpful Report

Posted 1 week ago

“Absolutely superb service from start to finish”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re always striving to improve, and we would greatly appreciate hearing any suggestions on how we could have earned a 5-star rating. Your input is invaluable to us. Thank you, Robyn

Posted 1 week ago

“I am very happy with the services provided by John Charcol. I was assigned Lisa who went above & beyond to help me through a stressful house move. Lisa was fast with her responses & even dealt with issues I was having that weren’t her responsibility which I appreciate so much. I can’t thank her enough for her kindness & efficiency through the whole process, along with Bilal who was equally just as helpful. Thank you so much!”

Helpful Report

Posted 1 week ago

“Super efficient service and much patience when I was slow in responding. Provided quotes and services quickly and clearly.”

Helpful Report

Posted 1 week ago

“We had a rather complex remortgage process to go through. There is no way we could have managed it without the expert help of Shaahid Quinn and Louise Cheatle. They were both most helpful, professional and courteous throughout and we felt the whole process was completed very speedily considering the difficulties involved. This is the second time we have benefited from the expertise of John Charcol. Thank you very much.”

Helpful Report

Posted 1 week ago

“Ezra and Alexa both are extremely helpful during this what I would called a very 'bumpy' process of house purchase, our purchase had fell through twice, and Ezra has been patiently providing advise through out the process, which lasted nearly 10 months! Will definitely recommend to anyone who needs a mortage.”

Helpful Report

Posted 1 week ago

“Samm has been amazing with organising our life insurance. As first time buyers, both myself and my partner were clueless on what we needed and where to look for it. Samm was patient and explained eveything fantastically. We would have been totally lost without her guidance!”

Helpful Report

Posted 2 weeks ago

“I organised my insurance protection with Samm Walker and she was incredibly helpful, friendly, and knowledgable. Thank you!”

Helpful Report

Posted 2 weeks ago

“We had a complicated purchase and were getting very frustrated. We got in touch with Paul Corcoran. Paul gave us sound advice, re-assurance, (without making promises), and looked at our case himself before submitting. Within a week we had an approval in principle. After using other Mortgage brokers to no avail. I would recommend JC at any moment. Professional, understanding and they clearly know the game. Thank you Paul.”

Helpful Report

Posted 2 weeks ago

“Excellent communication and understanding by Stephen Brown who assisted from the start to the end of my remortgage”

Helpful Report

Posted 2 weeks ago

“Organised my life assurance with Lisa Gilsenan after being refused by online searching due to my medical history. After chatting with Lisa, many emails and messages later she found an excellent deal that offered me cover as soon as I needed it. Lisa was both professional and easy to talk to which made the process of discussing medical history’s and financial information so much easier. I would highly recommend her to anyone needing assistance with financial protection. Many thanks for all your help.”

Helpful Report

Posted 2 weeks ago

“Super helpful team.”

Helpful Report

Posted 2 weeks ago

“Paul corcoran I just wanted to say thank you for all your hard work in securing a mortgage for us and for guiding us through the process from step one. Paul was incredibly patient with my many questions and was always happy to help whenever I had uncertainties. He not only managed to find me a specialist mortgage but also provided advice on other matters that have been enormously helpful.”

Helpful Report

Posted 2 weeks ago

“Shaun from John Charcol was hugely supportive with finding a suitable remortgage for my parents. He was always on hand to answer any questions and made the process that much easier.”

Helpful Report

Posted 2 weeks ago

“Shaun at John Charcol did a great job with out remortgage. I have always had the best advice from John Charcol over the years highly recommended”

Helpful Report

Posted 2 weeks ago

John Charcol is rated 4.9 based on 2,566 reviews