John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,626 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,626 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had the pleasure of working with Athavan Vallipuram from John Charcol, and I couldn't be happier with his service. Athavan's expertise and dedication made the whole mortgage switching and remortgaging process smooth and stress-free. He always kept me in the loop whenever a new and lower mortgage rate came up, giving me all the info I needed to make smart decisions. Thanks to his proactive approach, we reapplied for a lower rate about five times, making sure I always got the best possible interest rate before my existing mortgage ended. I was in touch with Athavan for six months before my deal ended. Being an active person, I did my own research to start at the industry standard time. While I can't speak for the entire John Charcol team, I do think they were on top of things because Eniko Kormendi (Client Relationship Manager) would step in when Athavan wasn't available, and they kept me informed. It was between siriusfinance.co.uk or John Charcol, and the team at John Charcol won my business because Athavan's emails felt genuine and not copy-pasted. Don't get me wrong, Athavan probably has many preloaded scripts, but he used them in a way that felt personal. His professionalism and friendly demeanor really stood out. I highly recommend Athavan for anyone looking for top-notch help with their mortgage needs.”

Helpful Report

Posted 1 day ago

“Words can’t express the level of service I received from John Charcol. Thanks to Gareth Johnstone and Stephen Hawley for helping me with my remortgage and protection. Their professionalism and expertise in this field is outstanding! Everything completed in a matter of a couple of weeks. Highly recommended.”

Helpful Report

Posted 5 days ago

“We can’t express enough gratitude for the incredible service we received from Heather McLennan as our mortgage broker. From start to finish, Heather was professional, knowledgeable, and genuinely caring. She took the time to listen to our needs and concerns, ensuring we understood every step of the process. Heather’s expertise made what could have been a stressful experience incredibly smooth and stress-free. She was always quick to respond to our questions and provided insightful guidance that helped us make informed decisions. Thanks to her, we were able to secure the perfect mortgage, and we couldn’t be happier with the outcome. Now, we can’t wait to receive the keys to our new home!”

Helpful Report

Posted 5 days ago

“An amazing company. Everything is completed so promptly and they are so good at answering all my questions. Definitely 5 star.”

Helpful Report

Posted 5 days ago

“Thanks for your support on our process”

Helpful Report

Posted 1 week ago

“Great Service!”

Helpful Report

Posted 1 week ago

“The service I received from John Charcol has been 5☆. Helpful, friendly staff who take time to my needs. I would have no hesitation in recommending them.”

Helpful Report

Posted 1 week ago

“Ryan has been completely professional and helpful through the whole process of finding us the right insurance. We would recommend his services 100% to anyone who is needing guidance and advice. A fantastic service.”

Helpful Report

Posted 1 week ago

“Very professional and nice staff. Thank you all, for all your hard work. It’s really appreciated.”

Helpful Report

Posted 1 week ago

“Heather McLennan - Partner - "Simply Outstanding Service!" & "Overage Clause Champion!" Growing up in the 80's the phrase "Who you gonna call?" was answered by everyone shouting "Ghostbusters!!!" If someone asked me who you gonna call to sort your problematic mortgage.... i would be shouting "Heather McLennan at John Charcoal!!!" Wow... I simply can't thank Heather at JC enough for her insight, skill, knowledge, time and commitment to the curve ball that I laid in her lap, which was a last minute 'overage clause' that got thrown into our house move literally weeks before exchange. When we thought our house was rapidly disappearing into the ether because we had no chance of finding a mortgage provider weeks before exchange, Heather took the challenge completely in her her stride, calm, reassuring, friendly and with such a commitment to service, updating regularly with pretty well daily progress options and a plan of action that I welcomed her call ! I cannot recommend John Charcoals services highly enough, but if you want a personal recommendation for someone who can deal with those challenging mortgages or property purchases that you think are unattainable, then ask for Heather... because "if anyone can.... she can!" I won't use anyone else now. Thanks Heather you're AMAZING !!!”

Helpful Report

Posted 1 week ago

“Great advice, customer service and response time from both Shaahid Quinn and Louise Cheatle. Got our rates locked in well ahead of time, and that meant a good deal and less stress.”

Helpful Report

Posted 1 week ago

“Mark Judge has been incredible, really helpful, fast & efficient. Mark was extremely thorough & patient looking at all options for us & gave a much better level of service than others we tried first. Marks approach is kind, honest & in our best interest. We will be recommending him to all our friends & family.”

Helpful Report

Posted 2 weeks ago

“We were referred to Athavan through a friend and he has been so helpful. We are first time buyers and he’s helped us through the whole process. And been so quick with getting everything done. We couldn’t recommend him more!”

Helpful Report

Posted 3 weeks ago

“We got to know Reiss through our good friend. We can not thank him enough through our process. He is very knowledgable and explained everything very well. We were able to get our mortgage within couple of months. Also Bilal in the admin department was very supportive.We really appreciate their support throughout this process, it wouldn’t be this easy without you guys. Highly recommend Reiss and the team.”

Helpful Report

Posted 3 weeks ago

“Randeep helped us convert our help to buy mortgage to a conventional product at the end of the initial 5 year interest-free period. We would have struggled with this very much without our mortgage advisor, he really smoothed things between our solicitor, the lender, and help to buy.”

Helpful Report

Posted 3 weeks ago

“Paul has been incredible throughout the process of helping us buy our first house. Informed us of all the information we needed, without overwhelming at once! Paul was there every step of the way and always on the other end of the phone when we needed him. He guided us through and kept us up to date with new information. Thank you Paul for making the house buying process much easier than we anticipated. Thank you Paul, highly recommend!”

Helpful Report

Posted 3 weeks ago

“Great service from Mark Francis. He helped us find better cover for a better price. Highly recommend him to anyone looking for support with sorting life insurance”

Helpful Report

Posted 3 weeks ago

“Very happy with the service. Professional and friendly customer care. Very happy with my products.”

Helpful Report

Posted 3 weeks ago

“I was extremely impressed with Keri Nicholson's service. From beginning to end of the process she was proactive in resolving any issues that came up, and also liaised effectively and efficiently with the conveyancing solicitors, with a tight timeline to adhere to. I would have no hesitation in recommending her and John Charcol's services in the future. Mark Ward”

Helpful Report

Posted 3 weeks ago

“Cannot thank Lisa Gilsenan enough! highly professional, knowledgeable and informative. Being a first time buyer I was initially quite anxious about the whole process, but thanks to Lisa the whole experience has been positive and stress free, always at the other end of the phone and happy to help if I had any questions. Cant thank Lisa enough for putting my worries at ease and helping me get on the property ladder. Thank you! will definitely recommend.”

Helpful Report

Posted 3 weeks ago

John Charcol is rated 4.9 based on 2,626 reviews