John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,709 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,709 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We couldn’t be happier of the service we received from Louise in arranging our mortgage. Louise was very professional and responded to our queries in a timely manner. She found us a competitive product and took the time to make sure that we were getting the best rate throughout the buying process. We are very pleased with the outcome m.”

Helpful Report

Posted 3 hours ago

“Very polite, friendly and professional.”

Helpful Report

Posted 1 day ago

“Shak was an absolute pleasure to work with from start to finish. She made what I was expecting to be a very stressful experience feel exciting – and this is coming from a super anxious first-time buyer! I’ll be returning to Shak for my remortgage when the time comes and have already recommended her to friends and family. I honestly can’t recommend her highly enough.”

Helpful Report

Posted 1 day ago

“I can’t thank Jenna enough for her incredible support in securing my mortgage! From start to finish, she made the entire process seamless and stress-free. She was always available to answer my questions, explained everything in a way that was easy to understand, and went above and beyond to find the best deal for me. Her professionalism, patience, and dedication truly stood out, and I couldn’t have asked for a better mortgage advisor. If you’re looking for someone who genuinely cares and will work tirelessly to get you the best outcome, Jenna is the one! Highly recommend!””

Helpful Report

Posted 2 days ago

“Richard Fowler, has been amazing helping me get my mortgage this is the 2nd time he has helped me with a mortgage and he is always there to answer questions, he is so easy to talk to and I would and do highly recommend him to people I know. Thank you again Richard for helping me get my mortgage you have made this stress free for me and been so helpful. Thank you again.”

Helpful Report

Posted 2 days ago

“Paul has been very helpful right from the start. He is extremely knowledgeable and patient with us as first time buyers. We would recommend him to anyone 😊”

Helpful Report

Posted 2 days ago

“We have been absolutely delighted with the service that we received from Gareth and all the Team at John Charcol. Our circumstances were quite difficult in terms of getting a Mortgage but John Charcol did exactly what it said on the tin! It was money well spent and we wouldn't hesitate to recommend them. Thank you so much, Gareth and the Team, you went above and beyond for us and our exacting circumstances!”

Helpful Report

Posted 2 days ago

“We had the absolute pleasure of working with Randeep as our mortgage advisor, and I honestly can't recommend him highly enough. I contacted him just a few weeks before the end of our whole life term on our mortgage – I was in a complete panic. My husband had recently changed jobs, and time was running out to repay the full mortgage. Randeep was nothing short of amazing. He found us an excellent deal and offered sound, clear advice that immediately put me at ease. I've always been quite wary of financial advisors, but Randeep completely changed my perspective. He was so calm, reassuring, and genuinely caring throughout the whole process. On top of that, we also have a buy-to-let property which he very kindly looked into as well – completely free of charge. He renegotiated the mortgage and managed to save us a further £300 a month! The whole process was smooth and stress-free; we barely had to lift a finger in terms of paperwork, and we ended up saving a significant amount of money. Randeep is a credit to his profession, and we feel incredibly lucky to have found him. If you're looking for someone trustworthy, knowledgeable, and genuinely invested in helping you, look no further. Highly, highly recommended!”

Helpful Report

Posted 4 days ago

“Thomas has been great! Very patient and knowledgeable - definitely will recommend to fellow first time buyers !”

Helpful Report

Posted 4 days ago

“I am so glad I chose John Charcol for my mortgage needs. Razzak dealt with my mortgage application with ease, he is amazing, full of knowledge and so kind and caring. He didn't only just get me the right mortgage, he went well above and beyond to get me the best deal and kept me updated throughout the process. Razzak is very understanding and gave me his upmost attention when I needed it most. John Charcol is an amazing mortgage broker who are affordable and professional. Hats off to Razzak for being so kind and knowledgeable and managed to get the best deals. I would give Razzak 10 stars if I could and I strongly recommend using John Charcol to apply for a mortgages without the stress.”

Helpful Report

Posted 5 days ago

“I've had the pleasure of working with Raza from John Charcol, and I can confidently say that the experience has been nothing short of exceptional. From the very beginning, Raza provided invaluable advice, guiding me through each step of the process. His expertise helped me make the most of my finances and maximize my investments effectively. I truly appreciate the smooth sailing throughout this journey, thanks to his dedicated support and insightful recommendations. 10/10 service will definitely recommend.”

Helpful Report

Posted 5 days ago

“Excellent service all round. Always friendly, clear, and transparent; working to get the best results they can for me.”

Helpful Report

Posted 5 days ago

“Expert knowledge and understanding of the market, combined with very prompt responses gave us an excellent outcome.”

Helpful Report

Posted 6 days ago

“The person who help with our mortgage (Mohammed Razzak) was very good and efficient. We have our re-mortgaging and changing provider done in less than 6 weeks. thank you”

Helpful Report

Posted 6 days ago

“I felt very comfortable and confident with the customer service I received. Whilst I was being taken through the various types of policies available, I felt able to ask questions without feeling intimidated. At the end of the consultation paperwork was forwarded also for me to go through and re hash what had been discussed. I thoroughly enjoyed my costumer service experience. Most importantly I didn’t feel rushed or forced into signing up for any of the policies. Thank you”

Helpful Report

Posted 6 days ago

“Lisa has been brilliant throughout the whole process. She has been very professional and personal, making herself available to talk on multiple platforms and replies very quickly. Could not recommend her and John Charcoal enough!”

Helpful Report

Posted 1 week ago

“Molly wilsden made re mortgaging feel like a light breeze on a hot day, refreshingly eager to help, explain, support and took the lead to get everything I needed to enable it went smoothly. I felt like I was talking to a friend about a topic I had lots of knowledge in because of the way she naturally makes you feel at ease and uses explanations I understand. I will be recommending Molly to anyone that will listen. She is amazing at her job and I am so grateful I had her help navigating all the variables to get the best deal for my situation (it was far from straightforward) . 10/10”

Helpful Report

Posted 1 week ago

“I had an exceptional experience with dealing with John Charcol and Lisa my Mortgage advisor. She is a highly skilled and a hands-on professional who guided me through every step of my mortgage application, securing the best possible deal. Her communication was transparent and prompt throughout the process, ensuring a smooth and stress-free experience. Highly Recommended !”

Helpful Report

Posted 1 week ago

“I couldn't recommend John Charcol enough, The service was excellent throughout the whole process of our mortgage and life insurance. Jenna & James, Thank you very much for everything you have done for us.”

Helpful Report

Posted 1 week ago

“This is our second time using John Charcol and we were looking to renew after reaching the end of term with our existing provider. From the first call with Shaun Boyle, we felt really comfortable. He listened to our requirements and offered some great advice and then got to work finding us the best possible deal. Quite quickly, he found us a new deal where we would save close to £300 per month. He submitted the application for us whilst on holiday, which really is going above and beyond! We were then allocated our awesome Account Manager, Zerena Taylor, who managed the comms with our new lender and Solicitor, keeping us updated brilliantly throughout. We would highly recommend Shaun and Zerena and will certainly be using them again in a few years when we need to negotiate our next mortgage.”

Helpful Report

Posted 1 week ago

John Charcol is rated 4.9 based on 2,709 reviews