John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,739 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,739 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used John Charcol for numerous mortgages over the years and without fail they have been first class at every stage. I would not go anywhere else and recommend them thoroughly!”

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Posted 22 hours ago

“Brilliant service. Always have been. And they contact me when my policies are ending and get straight into sorting out the new ones for me. Could be any better. I recommend the team as much as I can to people.”

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Posted 3 days ago

“Andrew was able to obtain a mortgage for me after i struggled to get one. His service was second to none. He was quick, always offering advise and helped me to understand everything i needed to know along the way. Since my house purchase 3 years ago now, Andrew has now been able to obtain a mortgage for my daughter and is guiding her through the process too as a FTB. I have also now recommended him to my sister! If you have any doubts with your mortgage advisor then rest assured you wont with this firm, truly is a blessing in disguise. Give them a try and you wont be dissappointed.”

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Posted 4 days ago

“Samm was very efficient and helpful - thank you!”

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Posted 5 days ago

“Leigha McShane was amazing throughout my first-time buyer mortgage process. Super responsive, incredibly informative, and made everything so much less stressful. She’s a real asset to John Charcol—couldn’t have done it without her!”

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Posted 6 days ago

“Thomas was very helpful and professional in providing the suitable product range for my needs”

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Posted 1 week ago

“Thank you Thomas for arranging our life insurance was a straight forward and easy process , highly recommend”

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Posted 1 week ago

“Andrew was absolutely amazing! He guided us through the process of buying our first home. Would definitely recommend him to any other first time buyers who aren’t sure how everything works!”

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Posted 1 week ago

“Ryan was very good, spent alot of time going through the information and my questions afterwards”

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Posted 1 week ago

“My whole experience with all members of John Charcoal has been a pleasure. Adam Hussain, Tom Bridle and Emma Moores are informed, professional and personable through all the stages of the process. I am still going through my process, but the personal touch each have incorporated into their conversations have left me with feeling of understanding and acknowledgment. Whilst I have no complaints about their service (so far at least), it’s the people who have made this experience exceptional.”

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Posted 1 week ago

“Shaahid Quinn takes his pride in his work to the next level. I have no hesitation in recommending him to family & friends. I will be using his services as needed again in the future. Having presented him with our very complicated requirements. Shaahid found the best rates available to secure the remortgage of our property portfolio. He is outstanding in his customer care and became more than a normal broker. Keeping us well informed throughout the process with regular updates. Most importantly Shaahid listened very carefully to our very specific needs. He was constructive & confident in finding the right products to fulfill our requirements at the best possible rates. Thank you Shaahid for all your effort & also thanks to Louise Cheattle who also helped throughout the process.”

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Posted 1 week ago

“This is the third time I've used Charcol as my mortgage broker and once again I'm impressed with their friendly and efficient service. One of the things I like is that they don't just find you a suitable mortgage but they maintain their help and support all the way through to the completion date. Many thanks on this occasion to Shaun and Eniko for your great work”

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Posted 1 week ago

“Please be very careful when using the company for your mortgage needs. From my experience there was a complete lack of clarity when it came to fees you pay. My broker also went completely missing when it came to completion and the missed fees came to light from the brokers calculations. I raised a complaint with there ‘customer care’ team and after waiting a number of weeks without any call to discuss the matter. I just received an email which didn’t address my concerns and suggested if I wasn’t happy with there findings I contact the financial ombudsman.”

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Posted 1 week ago

Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that it didn’t meet your expectations. Transparency and clear communication are really important to us, so it's disappointing to hear that you felt let down. As you know, we’ve looked into your concerns and provided a response within the timeframe set by the FCA. If you're still unhappy with the outcome, you do have the option to refer your complaint to the Financial Ombudsman Service for an independent review. That said, we’d be more than happy to speak with you further if you’d like to get back in touch. Thanks once again for your feedback. - John Charcol

Posted 1 week ago

“Ezra found a mortgage that met out quite specific needs, which we would have struggled to find ourselves. He and Zerena then managed and guided us kindly through the process patiently answering our many questions. And importantly, they succeeded in meeting our very tight deadline without a hitch. Happy to recommend!”

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Posted 1 week ago

“Hi JohnCharcoal team. We had Shaahid work on our mortgage. Such a cool calm headed and confident man, very mature and a keen listener. Our situation was challenging. We already had a broker come back to us to advise they couldn’t find us a lender. Shaahid kept us very informed and each time would reassure us.he became more than a broker, very concerned for his client, keen to listen and very understanding. Shaahid not only secured a mortgage but for the best rates in uk. Very delighted it was Shaahid. Want to say, he is a very responsible man, and has a natural ability for client management, constructive reasoning and coaching. It would be a great loss to you should he be poached to another company. He is a great asset to your company!”

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Posted 1 week ago

“Thomas Bridle provided exceptional service when helping us with our mortgage protection cover. He was incredibly knowledgeable and took the time to explain every detail in a way that was easy to understand. His professionalism and dedication made the entire process smooth and stress-free. Thanks Tom.”

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Posted 1 week ago

“I had the pleasure of working with Reiss Brians at John Charcol for mortgage advice on three buy-to-let properties, and I cannot recommend him highly enough. From start to finish, Reiss made the entire process incredibly smooth and stress-free. His expertise, dedication, and ability to simplify complex mortgage matters were invaluable. Reiss was always available on the phone, ensuring that any queries were promptly addressed, no matter how big or small. What truly set him apart was his willingness to go above and beyond—not only did he secure the best mortgage deals, but he also assisted with some property purchase negotiations, which was a huge help. A special mention also goes to Bilal and Hannah, who were equally brilliant and provided excellent support throughout the process. Their professionalism and efficiency made the experience seamless. If you’re looking for a mortgage advisor who is knowledgeable, approachable, and genuinely committed to securing the best outcome for you, Reiss Brians and his team at John Charcol are the ones to call! I will certainly be returning for future mortgage needs.”

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Posted 1 week ago

“I had an outstanding experience with the John Charcol Mortgage team, and I am incredibly grateful for their expertise and efficiency in navigating a complex mortgage process. Reiss Brians, in particular, deserves special recognition for his exceptional dedication and swift actions. Reiss not only simplified the entire mortgage application process but also took the time to understand and encourage my ambitious and sometimes unconventional aspirations :-) Alongside Reiss, Bilal and Hannah demonstrated remarkable professionalism and commitment, ensuring that the process was completed in record time. Their coordinated efforts made what could have been an overwhelming journey feel smooth and manageable. The John Charcol team is truly a powerhouse of talent, and their customer-focused approach sets them apart in every way. I wholeheartedly recommend them to anyone seeking reliable and top-notch mortgage services. Thank you, Reiss and Team John Charcol, for your unwavering support and for helping me make my dreams a reality!”

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Posted 2 weeks ago

“Quick, efficient and professional. Highly recommend them.”

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Posted 2 weeks ago

“Thomas is friendly and has provided a great customer service and advice.”

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Posted 2 weeks ago

John Charcol is rated 4.9 based on 2,739 reviews