John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,663 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,663 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really grateful to Leanne and Annie for taking me swiftly and smoothly through mortgage transfer and protection, answering all of my endless questions and responding to any concerns quickly. Really impressed with service - it was a real and only joy, a breeze of fresh air in between of all the slow, daunting and complex things I had to deal with. Indeed, friendly, approachable, professional and transparent - simply brilliant!”

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Posted 23 hours ago

“I had some insurance in place and was quite skeptical that John Charcol could offer me a better deal. I was pleasantly surprised to find a deal that lowered my cost to less than half.”

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Posted 2 days ago

“I had the pleasure of working with James Clark as my insurance advisor, and he exceeded my expectations. He was attentive, knowledgeable, and took the time to understand my needs. James made the entire process smooth and stress-free, offering clear explanations and great recommendations. I highly recommend him for anyone seeking insurance advice!”

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Posted 1 week ago

“Samm got referred to us by a family member. She has been nothing but extremely helpful. She was able to find us a insurance policy based on our budget and needs and always gave advice where possible. She has been very quick to respond to any queries we have. Top Service! Highly recommend John Charcoal to anyone! Thank you.”

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Posted 1 week ago

“What can I say excellent service from Fiona, such good customer!! Caring unstandng and made the whole process Easy for me.. Thank you for such great service”

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Posted 1 week ago

“I want to give Ryan Goodall all the credit he deserves for his endeavours helping me purchase a shared ownership property. Also, for his good advice regarding appropriate mortgage life cover, critical illness and funeral cover. There were quite a few delays along the way dealing with other companies, however, Ryan was always reassuring and had another solution to put forward if necessary. He acted in a professional and courteous manner; clearly had a lot of knowledge, and was prompt in responding to emails between us. It has been a pleasure working with him and I am very happy with the service provided.”

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Posted 1 week ago

“We are delighted to have completed on our re-mortgage after a few years of struggling with a different lender. Razzak our mortgage advisor was extremely thorough and ensured we were aware of all the options available to us. He made sure he understood our criteria and made sure we chose the best product for us. We would recommend John Charcol again and hope to continue this relationship moving forward.”

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Posted 1 week ago

“All pur phone calls with James regarding our life insurance have been excellent and we have been very impressed with the service we have received. James explained everything to us and took into consideration our personal circumstances to help us find the best policy for us. He was friendly and available when we needed to speak with him and made sure to take his time talking us through every part of the process. We had already used John Charcol to secure our mortgage offer and we will continue to use them in the future.”

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Posted 1 week ago

“From our first phone call with our mortgage broker Brian to finalising our life insurance policy with Bradley, we have been so impressed with the whole service we received. We are first time buyers who knew nothing and Brian took the time to explain everything and then explain it all some more. He was always available, always friendly and we truly felt like he was doing his best for us. We had issues with our mortgage (due to me being self employed) but Brian was so helpful and came up with solution after solution. Even checking in multiple times after his part had been done to make sure we were okay and still on track. Buying a house isn’t easy and it’s definitely not something I’ll be doing anytime soon but when we do, we’ll definitely be using John Charcol. Money very well spent.”

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Posted 1 week ago

“Steve put is huge effort to get the best product for my needs. He was happy to stay after 6pm at work to get things sorted. He also gave good advice based on his experience in the field. Very pleasant gentleman and a pleasure to work with.”

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Posted 1 week ago

“Shaun did a great job as always on our remortgage”

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Posted 1 week ago

“A professional service with very good customer support. i would recommend this company as they are friendly and reliable too.”

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Posted 2 weeks ago

“Steve Prior is always spot on, handles everything promptly and gets me a good deal. Highly recommended!”

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Posted 2 weeks ago

“Steve Prior always does what is required and on time. Communication excellent too. I would recommend him highly”

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Posted 2 weeks ago

“Response and service provided is excellent, which is why whenever are mortgage is up for renewal we always go back.”

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Posted 2 weeks ago

“We are very grateful for Jade's professional, responsive and understanding approach through our re-mortgage process. It proved to be not completely straightforward and Jade really helped steer us through the process to a successful completion. We can certainly recommend Jade Lewis and the John Charcol team to anyone needing mortgage advice and particularly where things might be more unusual or complex.”

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Posted 2 weeks ago

“It is a delight working with Ezra Le Mon of John Charcol to remortgage my property for two consecutive terms now. They are honest and their cost is modest and a very good value for money when compared to the savings I achieved with the deals they secured for me. They concluded the remortages in good time. I strongly recommend John Charcol to anyone looking for a mortgage adviser.”

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Posted 2 weeks ago

“Excellent service, easy to comunicate. We got everything we need it, really happy with them!!!”

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Posted 2 weeks ago

“Great customer service from Shaahid and Louise. Would highly recommend.”

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Posted 2 weeks ago

“Mark was so helpful and polite he gave excellent customer service and found an affordable policy for me. I will definitely be recommending to my friends and colleagues.”

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Posted 2 weeks ago

John Charcol is rated 4.9 based on 2,663 reviews