Having our insurance renewal ose to an actual claim provided a real insight into how insurance companies work. We initially registered a claim and within a day we had a revised renewal quote which had increased by £185. We have had a loss adjuster visit our property and we have have had an update from him after two weeks since his visit to say he's not had any instruction from Intasure yet on how to progress. When I rang and asked Intasure on progress on our claim I was told they were very busy...... Well we had to instruct a roofer to repair our roof as Intasure would not provide any update on our claim and our decision was OUR choice. Amazing as had we not progressed our building would have suffered further significant damage. We still haven't had an update on our claim but the good news for Intasure is they rang to chase up our renewal - how thoughtful ! My experience of other claims are of minor issues so maybe this is just the norm for an insurance company. So overall pretty pathetic