DO NOT EVER USE THIS COMPANY. They have the ABSOLUTE WORST customer service I have EVER experienced. They have such a high staff turnover that no-one on the phones knows what they are doing. One staff member literally told me there was no-one in the department who had been there longer than 2 days and as such didn't know how to help. Staff constantly ignore emails, and actively LIE to customers. I have been waiting THREE MONTHS to have my air conditioning fixed by Glow Green who can't even be bothered to provide an update. It took them 7 and a half weeks to even contact the engineer about the problem, and then tried to get him to order parts through the warranty to fix the faulty unit, and had to have an engineer explain the SIMPLE fact that it is THEIR JOB to provide the correct parts and contact the manufacturers as GLOW GREEN are the purchasers. Absolutely USELESS when you call the company - you simply get lied to, told a ticket has been opened, and then they promptly close the ticket without resolving the issue!!! A child would do a better job of running this company. AVOID AT ALL COSTS IF YOU DON'T WANT TO SPEND YOUR LIFE ARGUING, CHASING AND BEING LIED TO, WITH BROKEN FAULTY PRODUCTS!!!!!!!!!!