I contacted Glotech in July 2023 to request an engineer to fix the ice maker in my freestanding fridge freezer. I paid the call out fee over the phone as requested .
Unfortunately the engineer was unable to repair it as it required a part from Siemens. I was then asked to pay for the part upfront as it needed to be ordered.
Several months passed and I’d heard nothing from Glotech so I contacted them to request an update. I was told they didn’t have an update and it was still on order. I expressed my displeasure that there didn’t appear to be any monitoring of my part order and that I’d had to chase it myself.
I called Glotech several more times and had the same response. In fact that it might not be possible to get the required part as my freezer is circa 10+ years old.
In December I received two calls from them suggesting that I would be updated in the new year.
Last week I had a call from Glotech saying the part now wasn’t available and suggesting either a credit or a refund.
I have finally received a refund of £240.25 not the £330.19 I was expecting as they have deducted the call out fee which I paid prior to the engineer’s visit in July.
I don’t generally write reviews but I feel very disappointed.
11 months ago
Glotech Repairs has a
4.1
average rating
from
4,718
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.