Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,755 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,755 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer called me at 8.55AM saying he was ten minutes away – I advised I was just walking out the door to take my daughter to nursery and I was advised over the phone I would get 45 minutes notice. He was audibly annoyed by this and said it would not be possible for him to wait until I get back. I waited the ten minutes for him to arrive so I didn’t miss the appointment then had to leave him in my house while I took my daughter to nursery (which she was late for) When I arrived home around 20 minutes later he was standing in the kitchen and said he had already looked and the bearings were broken and so the only option would be to order a new machine as the repair would be more expensive than the repair. This visit cost £105. I followed this advice and ordered a new machine. He said in the meantime I can still use it as although it’s making a noise it “won’t take off” and would be fine. Fast forward to Sunday and I am doing some more washing when an error code for drainage comes up – I used a wet vac to clear the drain and out came a ripped up sock. From then onwards the machine was fixed, the noise went and it has been working perfectly. I am now cynical as to whether he even checked the machine but I wouldn’t know as I felt pressured into leaving him unattended in my home! I have contacted the Customer Service team who seem very unwilling to help or give me a refund!”

Helpful Report

Posted 5 days ago

“Easy to book and very efficient, I was kept up to date and phoned by the Engineer when he was on his way, the repair was done very quickly, overall it was an excellent service.”

Helpful Report

Posted 6 days ago

“£105 call-out, told them I’d need a new seal and door bolt was broken/threaded on the phone several days before the call-out was scheduled. Engineer arrives (on time and was polite) tells me that I’d need a new seal and bolt…yeah, I know. I would’ve thought since I’d given them this info and the washer/dryer SN that they would just bring this…anyway, wanted to charge me a further £267 for the seal and one self drive screw, apparently the £105 call-out includes the labour for the fix. Where are you buying a seal and a screw for £267?!?? £372 in total for a seal and a screw, do people fall for this? I also asked Emma for a link or info on where to leave feedback/review to which she’s ignored my email so I’ll just leave this here. Waste of £105, but lesson learnt. Bought a new washing machine for £370 🙂”

Helpful Report

Posted 1 week ago

“The service from the engineer was useless. He phoned and asked to come on a different day as he was in the area but when he arrived, he took one look at the oven (a Neff), and told me that he could not do anything as there was no power coming to the oven. (i had told Glotech that was the problem ). I was told I would need an engineer to come out and put a plug on it then he could come back and take a look. He was with me less than 5 minutes and charged the £90 once he had got to the front door. I dont think he had any intention of repairing it. He arrived in a car - no van with a ruck sack - no tool box. Surely Glotech could ask the question before charging for a useless call out fee. VERY POOR SERVICE”

Helpful Report

Posted 1 week ago

“What can I say The most complete company offering unrivalled sales and service. Nothing was too complicated from booking an engineer right through to the finished job. Glotech handled everything so professionally I knew I was in good hands which gave me a lot of confidence that the repair was 100% and completely satisfactory, at no point did I stress that anything was going to go wrong because it was Glotech! Astonishing service! Highly recommend. THANK YOU GLOTECH”

Helpful Report

Posted 1 week ago

“We had a terrible experience with GloTech. We booked an engineer to repair our dishwasher, clearly specifying that it was a built-in appliance. Despite this, we were charged £120 for a visit, only for the engineer to turn up, look at the appliance, and then claim they couldn’t remove it—mainly because they had no idea where to start! No work was done, and to make matters worse, the company outright refused to refund the fee. It felt like we paid for absolutely nothing. Unprofessional, unhelpful, and a complete waste of money. Avoid at all costs!”

Helpful Report

Posted 1 week ago

“Engineer booked to repair washing machine on 19 March 2025 and arrived on time. He found the cause of the problem after an initial mis-diagnosis and the repair was carried out promptly. However, on leaving, he promised to email an invoice for the work carried out but this has not arrived. So no complaints on the service provided on the day but spoilt by the lack of follow up.”

Helpful Report

Posted 2 weeks ago

“Engineer comes out to assess my oven, takes one minute to diagnose and I get charged £105 for the call out. Second element to fail in 5 months. Not his fault but that is extortionate. Far too expensive. I’m getting a new oven.”

Helpful Report

Posted 2 weeks ago

“Quick, communicative, and cared about the job he was doing. Thank you.”

Helpful Report

Posted 2 weeks ago

“Found company online after my Built in Oven kept Fusing all the electrics. Ben the Engineer arrived and diagnosed the problem. Due to the Oven was of an older model he didn't have the part and had to order it. This only took a few days and he returned and did the repair. Although there was a call out fee this covered his return visit and the only additional charge was the spare Part. I was very impressed with the Service and the Cost and would recommend the company..”

Helpful Report

Posted 2 weeks ago

“Contacted yesterday 19/03/25 and received an email confirming appointment time for between 0800 and 1300 on 20/03/25. At just before Midday on the 20/03/25 received an email from their local agent stating no availability of technician until the 26th!! Needless to say now using a competitor!”

Helpful Report

Posted 3 weeks ago

“Reece & Camden visited yesterday to repair our Miele dishwasher. They diagnosed the problem quickly and gave helpful advice on how to stop it happening again. 100% recommend this company.”

Helpful Report

Posted 3 weeks ago

“Booked this company to check my washing machine, the guy came and did nothing. He just said the drum has seized buy a new a machine , then called a colleague to enquire for a new washing machine which was £350. I wasn’t impressed by that … The washing machine is now working.”

Helpful Report

Posted 4 weeks ago

“Appalling customer service Told my extractor isn’t working when there is nothing wrong with it and not the reason for the call out! Engineer is right customer is wrong! Wasted £130”

Helpful Report

Posted 4 weeks ago

“Appalling customer service Told my extractor isn’t working when there is nothing wrong with it and not the reason for the call out! Engineer is right customer is wrong! Wasted £130”

Helpful Report

Posted 4 weeks ago

“I booked an engineer urgently to repair the fridge-freezer. I flew in from abroad on the appointed day, paying extra money for extra ticket, and waited at home all day like stupid. 30 mins before the end of the time slot, they called that the engineer would not come. It was a Thursday afternoon, they offered new app in Monday so left me for 4 days without a fridge! never again!”

Helpful Report

Posted 1 month ago

“Dean Morling visited us today, he was prompt. He quickly grasped the problem and knew exactly what to do. He ordered a new part to resolve the situation. He was courteous, personable, efficient, and helpful. It was a good customer experience”

Helpful Report

Posted 1 month ago

“Dismal and costly experience with repairs department Last week we spent nearly £300 on repairs to a dishwasher (over £131 for initial callout + inspection, over £164 for the spare part + engineer's return visit). A day later the machine broke again. Glotech's first reaction was to tell us that subsequent callout charges are £65. Several unfulfilled promises to ring back to give us quotes for a replacement dishwasher. Finally spoke to a more sympathetic member of staff today, but it's too late - we've already bought a replacement elsewhere.”

Helpful Report

Posted 1 month ago

“Terrible service. Engineer turns up to my house to fix my dishwasher. Decides he can’t fix my dishwasher because it’s too hard to remove from under our worktop even though it’s all loose. Then charges my wife £105 for it. Absolute crooks. Stay away.”

Helpful Report

Posted 1 month ago

“This is not a local Tamworth family run company - it is a national company who just want your money. I thought the call-out charge was reasonable. Had a problem with an integrated dishwasher. The engineer was a lovely young man. Unfortunately he damaged the work surface which he admitted and had taken photos before and after and reported it to the office. When he left I discovered the fault was still there so booked another appointment and was told I needed two parts which I paid for. I was contacted to say the parts were in stock and booked to have them fitted. The day of the appointment the office rang to say the engineer would not be coming because if we wanted the job done we would have to get the appliance out ourselves and put it back as the engineer would not be able to do it because of the damage to the worktop. We were not prepared to do this so asked for a refund on the parts which they refused - they offered £26 as a good will payment for the damaged worktop. They then offered me half the call out charge back but nothing for the worktop. I excepted this because it covered the cost of the parts with about £10 on top. I now have a damaged worktop and a dishwasher that is still not working! Please be wary of this company.”

Helpful Report

Posted 1 month ago

Glotech Repairs is rated 4.1 based on 4,755 reviews