Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,745 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,745 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted yesterday 19/03/25 and received an email confirming appointment time for between 0800 and 1300 on 20/03/25. At just before Midday on the 20/03/25 received an email from their local agent stating no availability of technician until the 26th!! Needless to say now using a competitor!”

Helpful Report

Posted 5 days ago

“Reece & Camden visited yesterday to repair our Miele dishwasher. They diagnosed the problem quickly and gave helpful advice on how to stop it happening again. 100% recommend this company.”

Helpful Report

Posted 6 days ago

“Booked this company to check my washing machine, the guy came and did nothing. He just said the drum has seized buy a new a machine , then called a colleague to enquire for a new washing machine which was £350. I wasn’t impressed by that … The washing machine is now working.”

Helpful Report

Posted 1 week ago

“Appalling customer service Told my extractor isn’t working when there is nothing wrong with it and not the reason for the call out! Engineer is right customer is wrong! Wasted £130”

Helpful Report

Posted 1 week ago

“Appalling customer service Told my extractor isn’t working when there is nothing wrong with it and not the reason for the call out! Engineer is right customer is wrong! Wasted £130”

Helpful Report

Posted 1 week ago

“I booked an engineer urgently to repair the fridge-freezer. I flew in from abroad on the appointed day, paying extra money for extra ticket, and waited at home all day like stupid. 30 mins before the end of the time slot, they called that the engineer would not come. It was a Thursday afternoon, they offered new app in Monday so left me for 4 days without a fridge! never again!”

Helpful Report

Posted 1 week ago

“Dean Morling visited us today, he was prompt. He quickly grasped the problem and knew exactly what to do. He ordered a new part to resolve the situation. He was courteous, personable, efficient, and helpful. It was a good customer experience”

Helpful Report

Posted 1 week ago

“Dismal and costly experience with repairs department Last week we spent nearly £300 on repairs to a dishwasher (over £131 for initial callout + inspection, over £164 for the spare part + engineer's return visit). A day later the machine broke again. Glotech's first reaction was to tell us that subsequent callout charges are £65. Several unfulfilled promises to ring back to give us quotes for a replacement dishwasher. Finally spoke to a more sympathetic member of staff today, but it's too late - we've already bought a replacement elsewhere.”

Helpful Report

Posted 1 week ago

“Terrible service. Engineer turns up to my house to fix my dishwasher. Decides he can’t fix my dishwasher because it’s too hard to remove from under our worktop even though it’s all loose. Then charges my wife £105 for it. Absolute crooks. Stay away.”

Helpful Report

Posted 1 week ago

“This is not a local Tamworth family run company - it is a national company who just want your money. I thought the call-out charge was reasonable. Had a problem with an integrated dishwasher. The engineer was a lovely young man. Unfortunately he damaged the work surface which he admitted and had taken photos before and after and reported it to the office. When he left I discovered the fault was still there so booked another appointment and was told I needed two parts which I paid for. I was contacted to say the parts were in stock and booked to have them fitted. The day of the appointment the office rang to say the engineer would not be coming because if we wanted the job done we would have to get the appliance out ourselves and put it back as the engineer would not be able to do it because of the damage to the worktop. We were not prepared to do this so asked for a refund on the parts which they refused - they offered £26 as a good will payment for the damaged worktop. They then offered me half the call out charge back but nothing for the worktop. I excepted this because it covered the cost of the parts with about £10 on top. I now have a damaged worktop and a dishwasher that is still not working! Please be wary of this company.”

Helpful Report

Posted 1 week ago

“We had booked an all-day call to repair our dishwasher for Monday 3 March. Waited in until 4 pm when we received a call that the engineer was unable to come. Rebooked for Wednesday 5th March. Engineer arrived within timeslot but said he was unable to repair it, (dishwasher just 3 years old). We still had to pay £97 for a visit lasting under 5 minutes. To add insult to injury, later that day we received an email stating "I hope your Bosch Dishwasher is back to its normal self and giving you a helping hand with your daily household chores!" The email also asked for feedback, so here it is!”

Helpful Report

Posted 1 week ago

“They are not a repair company but an agency who sub contract the repairs. No one arrived for an afternoon booking called the next day and without an apology I was told to call the engineer direct I asked why as I am dealing with you. I was told I had to speak with the engineer so I called the given number which was a proper repair company who told me they did not deal with Fisher Paykel repairs and had immediately upon instruction replied telling Glotech this. Give this company I wide birth.”

Helpful Report

Posted 2 weeks ago

“Diabolical. Engineer came, spent about 15 minutes in all here. Fitted a new hose, which I don’t think was needed. I was not happy with the work done and was told there would be another call out charge for a return visit. A new plumber has been today and all that was wrong was a loose valve.!! Appalling service.”

Helpful Report

Posted 2 weeks ago

“Disingenuous website pricing for consumers (i.e. ex. VAT). Cancelled my second appointment on the day, with no reason. Original engineer failed to diagnose that my fridge was unrepairable and charged me for a second callout, which the company have thus far refused to refund. Customer service were rude and unhelpful when I followed up with them on the phone. Incredibly disappointing.”

Helpful Report

Posted 2 weeks ago

“Never showed up for appointment. I called to see if they were running late to be told there was no engineers available, even though I’d had two confirmations for the appointment and no notice that they would not be attending.”

Helpful Report

Posted 2 weeks ago

“0 star rating. Waited 8am to 5pm as stated on my booking details. Got a phone call at 5.06 pm. Would I like to rebook for 2 days time?.. NO! I'm only glad I had said I would pay when their staff arrived, otherwise I could have been held to ransom for them to keep wasting my time.”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“Excellent service by Danny the engineer who visited to repair my dishwasher within 48 hours. Customer services kept me informed. The cost of the work and new part very reasonable. Would use this service again and would recommend it to others.”

Helpful Report

Posted 3 weeks ago

“Disgusted beyond belief my appointment to fix my dishwasher was all set up for today Friday the 28th between 12 and five. I’ve even travelled three hours back from Kings Lynn for this appointment for no one not even a phone call to say that no one was coming. I even had a phone call on Wednesday The 26th to confirm my appointment and that someone would ring me before arriving but nothing don’t trust this company and also wish I read the reviews before then I might have known as this is a common occurances.”

Helpful Report

Posted 3 weeks ago

“I was informed that I would have an engineer visit between 8am & 1pm with a call before arrival. The engineer or the company had not checked for road closures. Consequently the appointment was cancelled about ten minutes before the deadline. Having been waiting 5+ hours I was unimpressed by the lack of forethought. I am sure Glowtech provide a good technical service but their customer care provisions are poor with a ‘phone service that cuts off each time.”

Helpful Report

Posted 3 weeks ago

Glotech Repairs is rated 4.1 based on 4,745 reviews