Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.14

4.1 Rating 4,694 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,694 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

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“We have been most impressed with your service in repairing our microwave. Very prompt and efficient communications from the office staff and your technician, George, was punctual and very efficient in solving our problem. Thank you.”

Helpful Report

Posted 21 hours ago

“Offered very soon appointments. Engineer Dean arrived promptly and called half an hour before coming. Tidy work. Very quick and efficient. Would recommend.”

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Posted 23 hours ago

“Worst customer service ever”

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Posted 1 day ago

“Worst customer service ever”

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Posted 1 day ago

“An engineer was booked, did not show, no phone call. We were then advised to ring the engineers agent. They told us they did not cover my post code area, and they had advised Glotech sereral days before visit planned. Contacted Glotech . Who advised they did not cover this area. What a waste of time!”

Helpful Report

Posted 1 day ago

“Very bad experience with Glotech, they sent a clearly unexperienced engineer out to look at our tumble dryer. Without much investigation he decided it needed a new lock, despite the issue being the drum would not turn, even when machine off and pushed manually. something was clearly obstructing the drum. Glotech then wanted the call out fee of £89.94 (which I paid) plus £30 something pounds for this new part that would take 1-2 weeks. I asked them if they can send the engineer out to look again as I was sure if wasn't the lock as I had heard something metal such as a screw tumbling around moments before it stopped working. They insisted it was the lock, and a new lock was needed to investigate further. I decided to wait till the next day when a family friend came over to look at the machine, who is by no means an expert, took the back off, looked at the drum, dislodged the obstruction, and the machine now works perfectly fine. I called back to advise them I did not need to proceed with the parts & that its been wrongly diagnosed. I asked for a refund but they refused.”

Helpful Report

Posted 4 days ago

“I am not happy . Before Christmas my Neff oven would not heat up . Chose Gloteck because date to come out was faster than Neff . That was my first mistake . They came a week later said my oven needed a new part . I paid for call put and new part . Sometime later had date to come out to fix oven. They give time of 8 am to 5 pm . On day ready for engineer to arrive , only to get a call that my visit has been cancelled and given a new date . Really l am furious having to use microwave and not being able to cook properly . I just wish l had gone with Neff in the first place as only went with Gloteck because l was given a few days earlier so thought my oven would be repaired quickly . Not happy and would not recommend Gloteck.”

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Posted 5 days ago

“Very good service engineer phoned when on his way very polite ordered spare part came back and fixed it. I would recommend.”

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Posted 1 week ago

“Looked up this company as came recommended, however our experience was not a good one, 1st call out cancelled at 10.45 in the morning, next appointment 8-5 arrive at 5.10 and was not good, repair needed and new part! Part ordered and paid for £256 3rd visit cancelled (3 days taken off work) next appointment 8-1 (arrived 2.10) foreign gentleman very polite but hard to understand. Put new part in but same issue he was here for over 3 hours and left us feeling dejected, stated he would return to remove new part should it not work. Appointment 5 cancelled, 6 honoured with same gentleman who came in removed part and left my fridge in error mode when I caught him and told him his response was the part is broken and will continue! We will send you a refund!!! WTAF so 6 days off work with nothing but a headache! Since this occurred my husband studied the fridge and ordered the said part (£70) and guess what it works. Very annoyed with this money grabbing lack of customer service company. 6 annual leave days lost and nothing to show for it. Shame on you”

Helpful Report

Posted 2 weeks ago

“This company should be removed from allowing to display positive only reviews. It's a joke. They have threatened us for non payment after they misdiagnosed a washing machine repair. We complained. Provided the proof that their diagnosis was at fault and no repair had been completed. They ignored that and have since threatened legal action AVOID AT ALL COSTS!!! SCAMMERS!!!”

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Posted 2 weeks ago

“A very disappointing service. Glotech fixed a minor fault with my washing machine to do with the release of fabric conditioner into the drum. Within 3 week the machine had developed a leak in the area where work had been carried out. Customer Service are insisting I pay for a new part. The costs to date are nearly the same cost as the washing machine which is only 2.5 years old. The company are only interested in taking more money and even asked me to do a review for them!!!! I would not recommend. I wish I had never used them.”

Helpful Report

Posted 2 weeks ago

“The service i received from the team covering the Essex area was quick and knowledgeable. The engineer on the day was pleasant and explained every thing. After his visit i received the quote for the parts required within the hour. If your in the Essex area i would recommend, Lovegrove Engineering Ltd t/as Glotech Repairs Essex Team.”

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Posted 3 weeks ago

“Waste of time and waste of money ,Would never call them again”

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Posted 3 weeks ago

“WARNING DO NO USE Avoid This Service – Extremely Disappointing This company is a scam. I was charged £125 for a visit that lasted 10 minutes with no repair made. I was told the price covered future visits until the job was completed, but after the engineer left, I was informed I had been misinformed and would need to pay again for another visit. No receipt was provided for the payment. They are clearly making money from visits without resolving issues. I strongly advise against using this service.”

Helpful Report

Posted 3 weeks ago

“AVOID GLOTECH! We had a dishwasher repaired that lasted a few weeks and showed the same symptom. The cost of repairs are higher than a new dishwasher! Glotech's process for dealing with customers complaints is to threat them with debt collection agency! They issued an invoice based on a claim that their engineer diagnosed another fault with the dishwasher.”

Helpful Report

Posted 4 weeks ago

“Charged me for the first visit, despite of them knowing that they dont have engineer available for next 3 months to fix. Not an ethical and professional company. Should have informed me about this delay before the first visit itself. Stay away”

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Posted 1 month ago

“Charged me for the first visit, despite of them knowing that they dont have engineer available for next 3 months to fix. Not an ethical and professional company. Stay away”

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Posted 1 month ago

“Please avoid Glotech as the level of service they deliver as a company is beyond poor. We have booked a dishwasher repair with Glotech that was carried out at the end of August for which we paid 230 GBP. We were assured that the dishwasher will be in good working condition and Glotech provided a guarantee on a repair of 6 months. In October the dishwasher showed the same symptoms. We called Glotech who arranged a guarantee re vist, for which we waited 3 weeks. Upon return visit the engineer advised us that another 150 GBP repair was needed. We didn't agree as our confidence in the service was already low and it made no financial sense to repair the dishwasher. The cost of re visit was never agreed with Glotech, nor was I informed that a fee will be due if their engineer attended. Astonished we were to find out that Glotech issued an invoice for the visit although this was never agreed, nor were we informed. They simply invoiced us and threatened us with debt collectors. I want to warn all other customers. I have sent multiple emails and received no answer. When I called today I was informed that the management, nor anyone else is not available to speak with us to resolve it.”

Helpful Report

Posted 1 month ago

“We contacted this company to come to our washer dryer. The dryer was not heating. After several days an engineer came. He was clearly stressed and had an inappropriate personal call all the time he was here, that was audible to the whole household. We were told that a new thermocouple was needed. This part was ordered, and we were then contacted 5 days later to say the part was ready. When the (different) engineer arrived, he clearly didn't know what he was doing. He was on the phone to someone else the whole time, presumably giving instructions. Eventually he informed us that the part ordered wasn't correct and that a new fan, was needed. He left, leaving the washing machine not sitting properly in the unit. The washer part of the washer dryer also now isn't working (it was before his visit), it stops intermittently and erratically with weird symbols on the display. The final straw was a call from the office the day later to say the fan would be £250! (Half the price of a new unit). Appalling service from a shambolic company employing people who don't know what they are doing. AVOID”

Helpful Report

Posted 1 month ago

“Complete rip-off. Engineer took all of two minutes to say he couldn’t fix and wanted to get paid. What a con!”

Helpful Report

Posted 1 month ago

Glotech Repairs is rated 4.1 based on 4,694 reviews