Initial disappointment when our installation date was cancelled without a phone call - I had been away on holiday when email with date came through. The lack of courtesy annoyed me at the time and having to wait another 10 days for bed. However installation went very well, guys really good and am super pleased with the bed. Really well made, solid and the storage is fantastic, price higher than of the shelf similar beds but having it custom made gives us maximum possible storage and I justified it as cheaper than fitted wardrobes or loft extension. If we do loft and require another bed I would definitely buy another from Furl.
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