FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,472 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,472 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

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Posted 1 year ago

“Very pleased with our purchase of the metro sofa bed. The delivery team was excellent: friendly, experienced and very efficient. It was a joy, so a big shout out to them.”

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Posted 6 days ago

“The sofa is beautiful and very sturdy. The team - via email and in the shop have all been helpful and pleasant. The delivery team were brilliant, prompt, managed some unexpected roadworks outside and completed the job in a cheerful and efficient manner. Thank you.”

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Posted 3 weeks ago

“The shopping experience was super quick and easy from start to finish. The bed order arrived as scheduled and the delivery service was flawless, efficient assembly and polite handlers.”

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Posted 3 weeks ago

“We are exceptionally happy with our recent purchase of a classic sofa bed from Furl. The entire process from visiting the showroom & selecting the right product (and finishing), through to ordering and delivery was handled with absolute dedication from the whole team. The product is extremely well designed & the manufacture of the sofa is of such great quality that it will clearly last us many years. Best of all, the sofa bed is extremely comfortable to sleep on! Many thanks for creating such a stylish & functional product!”

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Posted 3 weeks ago

“All was amazing. Especially the delivery which is the last part of the service and what stays with you. It's seamless, quick, the team took me through how to operate the sofabed. Really impressive. To be honest that's part of the reason we keep buying furniture from you.”

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Posted 4 weeks ago

“Purchasing and store great. The delivery was ok - received email on 3/1 where I provided all required information - my request for information regarding potential delivery times was ignored - had I been aware that the delivery may have been as early as 07:30 I would have got up earlier ( annual leave) Fortunately they were a little late”

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Posted 1 month ago

“Great team super helpful”

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Posted 1 month ago

“Great guys. The job was nice and quick.”

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Posted 1 month ago

“The guys that delivered and installed were great. Very friendly, considerate and helpful. Very impressed! Thank you Alex”

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Posted 1 month ago

“From start to finish the service from the Furl team has been excellent. Delighted with my new storage bed. Thank you”

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Posted 1 month ago

“Lovely sofa, delivered on time by a friendly, careful team who made sure that I knew eactly how the product works, and how great the after-sales service is! Thanks forthe lovely service!”

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Posted 1 month ago

“Received sofa a week earlier than expected, the delivery team were very professional polite installed quickly and removed all rubbish very happy with the quality.”

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Posted 1 month ago

“I ordered a large leather sofa bed after visiting Furl shop in London. The assistant demonstrated different models and provided a quotation. After ordering online, I waited about 6 weeks for my item to be built. It was delivered last month and assembled in my living room. I am very pleased with the appearance and comfort and hope my new sofa serves my family for many years.”

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Posted 2 months ago

“We have just taken delivery of the first of 2 storage beds from Furl. It is BEAUTIFUL. The quality of the work, the construction, the fabrics and the brilliant assembly in situ, makes it a pleasure.”

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Posted 2 months ago

“Perfect sofa bed, perfect delivery. As promised, installation and delivery were included in the price, and executed seamlessly. Fabio & Phil communicated accurately about their ETA and were efficient, informative, and great at their jobs. 10/10 recommend, all around.”

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Posted 2 months ago

“Dream bed and excellent service! The gentlemen who assembled the bed were polite, removed their shoes, and cleaned their hands before starting. They worked quickly and delivered high-quality results. I will definitely recommend Furl to my friends!”

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Posted 2 months ago

“I was pleased with your delivery team, they were on time, efficient, tidy and helpful with instructions and information, however I was disappointed not to have purchased the Milano 2.5 seater it was the one I initially thought I was getting. Many thanks Luz Gerstein”

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Posted 2 months ago

“The team that delivered and installed our sofa bed were first class. I could not fault anything, they were extremely knowledgable and courteous. I can’t recommend them enough! Thank you.”

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Posted 2 months ago

“Both the product and the delivery team are excellent. The delivery team went above and beyond to ensure the sofa got to our top floor despite narrow access. We're incredibly happy with the entire experience, from browsing products at a showroom all the way to the delivery. Thank you Furl!”

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Posted 2 months ago

“This was our third sofa purchase from Furl. We choose them again and again because the products are very high quality and the service is excellent. Their delivery teams are outstanding: helpful and courteous; completely top of the range!”

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Posted 2 months ago

FURL is rated 4.9 based on 1,472 reviews