FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,494 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

Helpful Report

Posted 2 years ago

“A great experience from start to finish. Team in store very helpful. Fantastic product. It's comfortable and looks great. Team doing install very efficient and quick. The whole process very quick”

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Posted 9 hours ago

“Great advice, communication and fantastic product. Our bed was delivered one week later than the ‘estimated delivery date’ which was acceptable to us, and it was well worth the wait. The team communicated well throughout and the delivery men installing the product went above and beyond explaining the bed and clearing up after themselves. A great experience all round.”

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Posted 10 hours ago

“Really love our Tokyo sofa bed - my daughter tried the mattress in the Swiss Cottage showroom and declared it was just like a real bed. The showroom staff were very helpful and demonstrated the sofa beds and also answered our numerous questions. The delivery team were excellent - managing to get the sofa into quite a tight space - they assembled the sofa bed and then gavve us a demonstation of how it worked. Thank you”

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Posted 4 days ago

“Very impressive service, from the showroom to the delivery. Everything was considered and efficient. The quality of the product is excellent as well. Highly recommend!”

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Posted 5 days ago

“Fabian and the other guy were fantastic. They were efficient, friendly and fitted the bed well. They even showed us how to operate the bed.”

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Posted 1 week ago

“Love Furl. Delivery driver was great and really informed about the sofa. Great representative for the company. He was on time and kept me posted of his arrival details.”

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Posted 1 week ago

“I was kept informed of progress on my order and the delivery/installation team were absolutely superb, they explained everything in clear, simple terms and I am delighted with my Class Chair sofa bed. Thank you all at FURL !”

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Posted 1 week ago

“Delivery was on time, efficiently assembled by friendly and informative operatives. Helpful assistance with colour choices from the showroom. .”

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Posted 1 week ago

“The Swan sofa bed looks extremely smart, and my client is delighted. Moreover, the delivery team, in particula, Lyubo went out of their way to accommodate my clients needs and deliver with efficiency and care.”

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Posted 2 weeks ago

“Great service and a great product”

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Posted 3 weeks ago

“Fabio and Phil were fantastic! Gave clear updates on arrival time - texting and calling! They were really efficient, professional and friendly. They explained everything we need to know regarding the bed (how it functions and how to look after it) and they put the bed together in no time! They also explained that if we were to move in the future, they could come and take the bed apart for us (understandably for a fee) but just to contact Furl. Really nice genuine men- very good at both the skilful side and personable side of their job! Please reiterate my thanks to them!”

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Posted 3 weeks ago

“The bed is really comfortable and the storage space is amazing. I highly recommend Furl. The delivery and assembly was highly professional. A great team both in the shop in Swiss Cottage and on the road.”

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Posted 3 weeks ago

“The delivery team were fantastic. They called ahead to let me know when they would arrive and were right on time. They assembled the sofa bed quickly and showed me how to use it. Truly wonderful people – kind, professional, and efficient. I'm extremely satisfied with Furl’s service from start to finish.”

Helpful Report

Posted 3 weeks ago

“Furl’s customer service has been deeply disappointing, with a complete lack of accountability for faulty assembly. Despite multiple emails, they continue to deflect responsibility rather than provide a practical solution. The issue stems from their own installers, who failed to properly secure key bolts during the original assembly. Yet, instead of acknowledging this, Furl has repeatedly suggested that our movers were at fault, despite clear evidence to the contrary. Their responses have been slow and unhelpful, leaving us waiting for weeks with no resolution. Even after promising to provide further information, they have failed to follow through in a timely manner. A company that prides itself on quality should stand by its work, yet Furl has shown little regard for post-purchase support. We cannot recommend them based on this experience and would urge others to be cautious before purchasing.”

Helpful Report

Posted 3 weeks ago

Hello Amiel, We installed your bed over 6 years ago, and we understand that you recently moved, and upon re-installation of your bed, have discovered some screws/bolts that need replacing. We will be pleased to replace these screws and have made contact with you to try and resolve this. Apologies for our slow response and attention to this.

Posted 3 weeks ago

“The delivery was excellent and very professional”

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Posted 4 weeks ago

“There was some miscommunication with the sales team regarding the delivery date, but we resolved it professionally. It is clear that they delivered the product in a professional manner. I truly appreciate the delivery team—they were attentive, knowledgeable, and provided excellent service. They took the time to ensure I understood how to operate the mechanism and maximize its usage. They definitely deserve more than just one 'LIKE'!”

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Posted 4 weeks ago

“I bought an oak, extra deep storage bed. They’re expensive, but you get what you pay for, and this is probably the best storage bed I’ve found. It’s well designed, well made and facilitates the storage of a lot of stuff. My communications with Furl were characterised by knowledgeable and helpful staff and the installation team were efficient and friendly. I’d heartily recommend this company if you’re looking for a quality storage bed.”

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Posted 4 weeks ago

“Very helpful staff in Swiss cottage, had fabric that was very close to our existing sofa so when our new sofabed arrived it matched very well. High quality finish and excellent delivery service. Thank you!”

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Posted 1 month ago

“I am absolutely delighted with my new sofa. Love the colour, style and sturdiness. It was delivered within the time frame given when I ordered it. The delivery and installation were quick. Lovely staff.”

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Posted 1 month ago

“Brilliant service - from our visit to the shop, communications through the ordering process and arranging delivery. Delivery and assembly faultless. A really fab looking and comfortable sofa and bed in one. Thank you.”

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Posted 1 month ago

FURL is rated 4.9 based on 1,494 reviews