FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

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Posted 1 year ago

“Excellent service with highly professional team. They were very knowledgeable about the products, and gave us a very thorough explanation how to use our bed and dining table. They were very respectful to our property making sure the walls are not scratched during delivery.”

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Posted 11 hours ago

“Excellent service from selection of sofa bed, to the communication and the great team who came to install The installation team were friendly and really knowledgeable about the product A1 service”

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Posted 6 days ago

“This was the most impressive delivery ever: on time, friendly and knowledgeable, fast and efficient. Thank you!”

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Posted 1 week ago

“Delighted with the service, delivery guys were absolutely excellent. Polite, helpful, and got the job done in a great amount of time. One mattress did not arrive with them but they explained that they would deliver this the following day and were very apologetic.”

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Posted 1 week ago

“The delivery team were super friendly, assembled the sofa very efficiently and told me lots about the sofa. The whole process was great as I knew exactly when they would arrive.”

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Posted 1 week ago

“We were very well looked after in the showroom, and kept up to date on the progress. The delivery and assembly by the FRUL delivery team was an absolute 5 star service - on time, quick, and thorough. They were efficient, explained all to do's and don'ts, pre-emptied all questions we may have, shared best practices. The high quality of the service matches the high quality of the product. We are extremely satisfied.”

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Posted 1 week ago

“Love the sofa bed! And delivery was great: nice early heads-up on expected delivery time, call when 30 minutes away, nice initiative about London parking. Phil & Fabio were great delivery/assembly guys. Couldn’t have asked for better - many thanks!”

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Posted 1 week ago

“Absolutely amazing service from everyone that we came across in Furl! From the team in the showroom, Edward who came to measure our place and advise us on the right selection and the delivery team who assembled our sofa and changed pistons in our (old) storage bed not to mention various people we liaised with via email, absolutely everyone was friendly and absolutely brilliant at what they do. We bought our bed 10 years to, we bought a sofa bed nod and in the future if we ever need a similar article, Furl will definitely be our first port of call!”

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Posted 2 weeks ago

“Beautiful bed - delighted with it. It’s such a clever, stylish design. It was delivered today by two absolutely delightful, efficient guys, who took huge care to protect the house and floors, and left the place immaculate.”

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Posted 2 weeks ago

“Excellent delivery team. Prompt, and kept us well informed of eta. Polite and cherrful. Also very efficient, but thorough too. Ensured we knew in detail re. installation and dismantling and advice on product care too. We have a flat where internal walls have been installed rather awkwardly and the delivery team very cheerfully adjusted to this. The only disappointing thing was that the delivery was approx a week later than original estimate given at the showroom but that wasn't a biggie for our own personal circumstances, and isn't the fault of the delivery team. In any case we were given advance notice of delay one week before original estimated date”

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Posted 2 weeks ago

“Phil and Fabio were brilliant. We have a very tricky access up several flights of narrow stairs. They were so helpful and kind and showed us how to use our sofa bed. V grateful!”

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Posted 2 weeks ago

“Great service from ordering to delivery. New sofa bed explained and demonstrated once installed. Good aftercare if needed aswell!”

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Posted 3 weeks ago

“Customer service in showrooms, and throughout the ordering was very good. Receiving request to pay the final part of the deposit at 16:00 in the Friday to secure delivery on the Monday was less ideal, and should have been given more notice. Delivery and assembly people were very friendly and professional”

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Posted 3 weeks ago

“Had our FURL Tokyo Sofa Bed delivered yesterday. Though it's early days, we couldn't be more happy with it. Great quality and Phil and Fabio who delivered it and put it together were great also - informative, polite and knowledgable (answered all my awkward questions with a smile). Looking forward to many years of comfort.”

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Posted 3 weeks ago

“I'm delighted with my purchase. The quality is top notch, and customer service has been spot on. Excellent communication through the ordering and delivery process. Most importantly, my new sofa bed is extremely comfortable.”

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Posted 3 weeks ago

“On time, efficient and friendly.”

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Posted 4 weeks ago

“The two guys that delivered and installed our items were absolutely amazing: efficient, knowledgeable and very polite. Please make sure to pass our compliments to them!”

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Posted 4 weeks ago

“Friendly, competent and customer orientated approach. The team assembled the the sofa , explained how the mechanism works. They conducted themselves flawlessly and were very attentive. One does not see such perfection very often nowadays.”

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Posted 4 weeks ago

“very efficient, very polite. Provided a great overview of how to maintain the product. Well done!”

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Posted 1 month ago

“Excellent sofabed, quality build and comforatble bed. The sofa is a little on the firm side and quite high but OK for me as I am quite tall! Due to the great operating system, converting to a bed takes seconds, without the need to remove and store the cushions. My only slight criticism would be the absence of response to several emails when I queried the delivery date in advance as I needed to avoid a specific day (hence the 4 stars instead of 5). Having said that, the delivery itself was on time, superb, and with a friendly, helpful and very tidy delivery team. They were very professional throughout including advice on siting and how to deal with any problems. I would have no problem recommending Furl in the future.”

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Posted 1 month ago

FURL is rated 4.9 based on 1,449 reviews