“Horrible experience. I was given the impression that VR was included. The building was 3 levels and you had to go up and down steps which were gross. Worst $70 I've spent in a long time. If you're in the Cincinnati area do not go to this exhibit.”
“My husband and I purchased tickets for the Titanic exhibit a month in advance. Unfortunately, I became severely ill and was unable to attend. When I requested to reschedule, they refused to accommodate the change. If you’re considering buying, be aware that if you get sick, you’ll lose your money. I recommend purchasing tickets on the day of the event to avoid this issue.”
“Paid upcharge for VIP tickets to experience Virtual Realty at Titanic Exhibit. The VR system was not working on the date or our visit and apparently has not been working since the exhibit opened. Fever refuses to refund the fee for the services they did not provide. Can only communicate with customer service via email and the responses are that ticket fees are non-refundable. they didn't deliver what was paid for and refuse to refund.”
“If your going to sell tickets right up into your 48 hour policy window. Atleast have a proper support system to fix problems when your website screws up ticket times/dates. Very unhappy will not be booking through fever ever again.”
“I received an event code and when tried to use it, the code didn’t work and my credit card was charged. I immediately reached out to customer service and they refused to refund the money and was told to use the code that didn’t work to begin with. DO NOT BUY TICKETS from this company!”
“I booked tickets for a venue which had no disability access.
They refused a refund
Absolutly livid.
Have not lost ticket money and fee for a hotel we booked.
Will never be using them again.
Discusting customer service, under the circumstance.
Contacted them two months before the event took place.
Just deleted their app.”
“Purchased tickets using Apple Pay. Tickets were sent to some random email generated by their website. I sent them screenshots of the payments but Fever wanted too much additional proprietary information about my payment methods. I will have to dispute the charge with American Express. What a shame because the event I wish to attend would be great.”
“Unreliable service/website with terrible customer service. Purchased tickets for 3/7/25 and received confirmation. After closer observation, noticed ticket date of event was 7/3/25. Figured I made a mistake and misread the date of the event. No big deal since I was willing to see the event on the date that was listed on my confirmation email. On 3/6/25, received a reminder email that the date of the event was 3/7/25. I had already made other plans that I couldn’t back out of and emailed customer service explaining the error in their emails and asked for either a refund, tickets for a different date, or at least a credit, figuring they still get their money. Zero help from customer service. Said my only option was to give the tickets to someone else. Do not recommend this website unless they fix the glitches with the dates.”
“DO NOT BUY FROM THEM
The website clearly states that ticket changes are available up to 48 hours in advance. I caught a really bad flu and cannot make the showtime. I emailed them letting them know I was on my way to the hospital and needed to change the date to next weekend. They repeatedly refused staying that they do not offer refunds under any condition. I NEVER asked for a refund. I own 4 businesses. It's incredibly unfortunate that businesses do not understand the importance of customer service. Customers are the ONLY reason you have a business. I have no control over getting the flu. For you to not honor the statement on your website is a severe grievance to your customers. I bought these tickets as a Valentine's gift to my daughter and son in law and they turned this experience into a nightmare.”
