Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault Direct Fireplaces. Helpful, friendly staff and a great choice of fires. They even held onto it for a couple of weeks until we were ready for it. The delivery company they used, however, left a lot to be desired. Sent the largest lorry ever, which struggled to get into the street (bin lorries have no problem, to give some context) with just a driver. I (female, nearing 60) had to help him get the pallet down from the lorry and carry it into the house. When we got it onto the driveway I suggested he released it from the pallet to make it lighter, and it was only later I realised he had left it and the plastic straps on the drive when he left. So in summary, 10/10 for Direct Fireplaces, 0/20 for the delivery company.”

Helpful Report

Posted 9 hours ago

“My original fireplace was not made anymore so I picked another. Delivery was good, all packaging removed and they placed it where I wanted. The fire is now up and running after I paid someone to install. Love it, looks great and throws out lots of heat. Will be buying another for my other fireplace soon. Recommend this company.”

Helpful Report

Posted 4 days ago

Hi Lesley, Thanks again for your order and for your review. It's great to see the new fireplace up and running and it's fantastic to hear that you'll be ordering from us again. Your recommendation means a lot to us. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 days ago

“Amazing fire from Cheadle branch , the salesman Mike was very knowledgeable and friendly and helpful thanks again for amazing service highly recommend 👍👍”

Helpful Report

Posted 4 days ago

“Very helpful staff in the showroom and good communications with the fitting team. Contractor fitters used, but both the gas and electrical fitters were excellent. Really pleased with our new fire. The only thing I was non-plussed about was why I had to pay Direct Fireplaces £60 for fitting when I then needed to pay the fitters directly for their work - arrangement fee?”

Helpful Report

Posted 5 days ago

Hi, Thank you for your review. It's great to hear that our showroom team was so helpful and that you are pleased with the new fire. To clarify, we at Direct Fireplaces had only taken payment for the fire itself inclusive of VAT and delivery. Our fitting team at Direct Heating Services (our sister company) is responsible for coordinating installation dates, arranging deliveries to coincide with installations and vetting local installers. Fitting quotations issued through Direct Heating Services will carry a small additional fee for administrative services. The fitter for your order will have been subcontracted through Direct Heating Services, with a deposit payable to DHS upon booking. I hope that this information helps. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 4 days ago

“10 /10 every thing was perfect service quality delivery”

Helpful Report

Posted 5 days ago

“Result. Very pleased with the fire. Nothing to not love. Nice folks to deal with. Thanks. Neil P”

Helpful Report

Posted 2 weeks ago

“Great price, delivery was quick and efficient, no complaints at all - I would recommend Direct Fireplaces without reservation.”

Helpful Report

Posted 2 weeks ago

“Purchased my fire couple of weeks ago and had it up and running in a couple of hours, first class transaction overall with very swift delivery, would highly recommend Direct Fires to future buyers.”

Helpful Report

Posted 2 weeks ago

“The Cheadle store are a shambles, very poor customer service - the overall attitude is can't be bothered. Shop elsewhere.”

Helpful Report

Posted 2 weeks ago

“Great service and delivery very happy with my new fireplace”

Helpful Report

Posted 3 weeks ago

“Bought an electric fire. Needed gas and electric engineers to swap from a gas fire. This was arranged and carried out very efficiently. All done in one day as soon as fire in stock. We are very happy with the fire and the engineers could not have been better.”

Helpful Report

Posted 3 weeks ago

“From the Sales enquiry to confirmation process; to the order progressing & delivery to fitting - every member of staff were attentive, responsive & professional. I have no hesitation in recommending Direct Fireplaces & I would certainly use them in the future.”

Helpful Report

Posted 3 weeks ago

“Excellent service”

Helpful Report

Posted 1 month ago

“The ordering process of purchasing a fire surround was very good. Unfortunately, the 3-5 days delivery time stretched into over 3 weeks which meant having to ring Direct Fireplaces more than once to ask about progress. It would have been more helpful if the company had contacted me directly and let me know of delays, etc, rather than me as the customer, having to chase. No complaints about Direct Fireplace staff, as both people I spoke to on the phone were very apologetic and helpful, and very friendly.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. It's great to hear that you were impressed with our ordering process and our customer service team. This said, we're sorry for any disappointment relating to the delivery. It is always our intention to keep customers as informed as possible when it comes to delays. In this instance, the item that you had purchased was shipped to you directly from our supplier and they had not informed us of any delay. it was for this reason that our team had to chase them for information upon being notified by yourself. Regardless, we do appreciate the inconvenience and thank you for your feedback. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Looks good, great price.”

Helpful Report

Posted 1 month ago

“Love the fireplace package I purchased from Direct Fireplaces. Not been installed yet, but I know it will look beautiful when in place. The perfect fireplace for our house renovation. The price and choice of fireplaces was really good. Customer service really helpful when needed. I will certainly use Direct Fireplaces for our next purchase.”

Helpful Report

Posted 1 month ago

“Well laid out showroom. Friendly staff. Reasonable prices. Delivery took over 4 weeks, but I'm not blaming them for that. Fire looks great, if a bit noisier than we'd envisaged Overall a positive exerience so far - thanks”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. It's great to hear that you had such a positive experience in our showroom and that you were impressed with our customer service and our pricing. We're sorry for any inconvenience relating to the delivery delay but we're glad that you've been enjoying the fire now that it has been received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“sirs.i am very pleased with the fire and the service that i have rceived.just the one problem one of the ceramics is cracked over its lenght and i fear it might break compleatly.i have e-mailed clair dickinson and she is dealing.the fire is great and warms the room quite fast.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for your review. We were sorry to hear of the issue with one of the ceramics for your new fire. This said, it's good to hear that our team has been so helpful in reporting this to the manufacturer, and that you have been impressed with the service received. If we can advise further then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Tell you a delivery date but keep to it !!!”

Helpful Report

Posted 1 month ago

Hi David, We are sorry for any disappointment relating to the delivery of your order. It is always our intention to meet expected dates as closely as possible and keep customers informed of any changes. As we're sure you can appreciate, delays can and do happen on rare occasions and these are often down to factors beyond our control. If there is anything else that we can do to assist, please let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Excellent product and support when needed”

Helpful Report

Posted 1 month ago

Direct Fireplaces is rated 4.4 based on 872 reviews