I received a response - yes a response - however not to any emails I sent but on this forum , which makes sense as it sends an to those reading impression that they do indeed exist and reply. “As we appreciate that issues can occur, we have a dedicated team in place who work tirelessly to ensure all queries are dealt with quickly and efficiently” I think their idea of quickly and efficiently differs from the majority of the customers who have experienced the “dedicated” team. I would suggest that the 5 star reviews that keep appearing are totally fantasy, the massive extremes in their service cannot possibly occur, a few negatives, some mixed and some good yes. I give them a year - max .