When I first saw Baltic Travel advertising an aurora / Lapland break I was intrigued to find out more so e-mailed asking for more information. I received a detailed, speedy reply from Inga giving me details of a 3 night package. I didn't feel that this would be long enough so Inga added an extra night, together with the extra activity that I requested, and even offered us a choice of airports / flights to accommodate our preferences. I confirmed my final choice with Inga over the phone and it was all booked! The holiday itself was fabulous, it was the first time we had taken a winter holiday and it more than met our expectations! The hotel was warm and comfortable (almost too warm as we had packed for the cold!), the scenery stunning, staff super friendly and accommodating, guides knowledgeable and friendly, and the activities were bucket list experiences! We loved the holiday although we returned to work exhausted!