Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,627 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Excellent customer service, driver was very polite and understanding of the situation and couldn't of asked for a better service. Would recommend them to anyone as was great company.”

Helpful Report

Hello, Thank you so much for taking the time to leave us a review! Jamie Customer.relations@apc-overnight.com

“Delivery two days overdue1”

Helpful Report

Hello, Thank you for your feedback, please accept our apologies for the inconvenience you've experienced with our delivery service. We appreciate you bringing this to our attention. Best regards, Natasha Customer.relations@apc-overnight.com

“Poor communication between the company, caused my business to loose money & didn’t compensate for this, very disappointed”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Review of APC Delivery Service – Unprofessional and Unreliable I am extremely disappointed with the service provided by APC. My experience has been nothing short of frustrating, marked by poor communication, unfulfilled commitments, and a complete lack of professionalism. I contacted APC at approximately 8:15 AM regarding a parcel scheduled for delivery between 11:45 AM and 1:45 PM. Since I would be at work during that time, I requested a change of delivery address to my workplace. I was informed that such a request could only be made by the sender of the goods. Understanding this, I then asked if the driver could call me when they were approximately 20 minutes away from my residence, as I only live 10 minutes from my workplace. The customer service representative assured me that this request would be accommodated. To ensure there were no issues, I left work early and was at home by 11:00 AM, well before the scheduled delivery window. I waited patiently, but by 2:30 PM, there was still no sign of my parcel. Frustrated, I contacted the company I purchased the goods from, only to be informed that my parcel had been held at APC’s depot with no attempt at delivery. The lack of communication and professionalism from APC is appalling. Not only did they fail to deliver my parcel within the promised timeframe, but they also did not inform me of any delays or issues. Had I not taken the initiative to contact the sender, I would have been left waiting indefinitely with no explanation. This level of service is completely unacceptable for a logistics company. I strongly advise others to reconsider using APC for their deliveries. Their disregard for customer time and lack of basic communication make them highly unreliable. This experience has caused unnecessary inconvenience, and I will certainly avoid using their services in the future.”

Helpful Report

“If you thought DHL and Hermes/Evri were bad, wait until you experience APC. Had time off on Thursday to wait in for a lunchtime delivery that was subsequently changed to mid afternoon before disappearing. Literally no online information and I had to 'phone APC to find out that the driver had given up half way through his list because he was running late. Rearranged delivery for Saturday was also a couple of hours late.”

Helpful Report

Hello Paul, I am really sorry to hear about the experience you have had with us. If you still have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Waited days no information”

Helpful Report

Hello, I am sorry to hear you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Worst delivery company ever, I got an email saying my parcel was being delivered today, but no live tracking information. Tried contacting them to find out if it was being delivered but no one got back to me. This has happened several times over the past and I will stop purchasing from the company I buy from unless they change their delivery providers. Whenever I know APC are due to deliver something to me it makes me cringe, I only wish you could find out who is making the delivery before purchasing something as if it’s APC I’d go elsewhere.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Edit : the concierge told me they had not refused a delivery however I believe APC that they were sent away and told the item was to big to take in. I will speak to the concierge manager on Tuesday. So just one day of appalling service not two. Next depends what happens Tuesday. I've emailed for time of delivery so I can be home so far no response”

Helpful Report

“I'd give them zero if I could.told my delivery time,waited in no delivery ery,phoned the depot driver be with me by 4 pm no delivery phoned depot at 5.45 driver not delivering they can't get in touch with them.call then appears phone put down on me. Fill in form for call back does not happen. Email this morning they will deliver no delivery say they made a failed attempt. I check with the conceriege where I had asked my delivery to be made they say no delivery attempted to them rescheduled to Thursday. Absolutely appealing experience”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel is later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Same story as always with apc, driver comes, not even climbs from the van and tells that nobody at home, but doesn’t look they care about all these complaints so just avoid if you can”

Helpful Report

Good Morning, I am sorry to hear you do not have your parcel yet, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

“The worse company I ever use in mine life is take 2 weeks to dilivery my package, and it was damage as well and part of missing. Never use this company anymore.”

Helpful Report

Good Afternoon, Thank you for your review, I am really sorry to hear that your item was damaged, Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“APC say they tried to deliver but my gates were open and we have a doorbell. No such attempt was made. Disappointing”

Helpful Report

Hello Tony, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“DO NOT USE THIS COMPANY. They deliver your parcels to other people's addresses without leaving a calling card and expect you to chase them up with emails to find it and then go and collect it. They are useless. On my door it clearly stated DO NOT DELIVER to a neighbor. Also when I had to send several emails they gave me the wrong address 146 instead of 346 a very big difference in numbers. It was only when checking back on our cctv camera we worked it out. THEY CANT be trusted to deliver or rectify the situation.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that your parcel was delivered to the wrong address. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I ordered a collection and delivery for an item going to a customer. I clearly stated that our shop does not open until 10am. They tried to collect at 9.05am and now are keeping the money we paid them as they consider their job was done. I certainly will never use APC again. I now have the cost of booking again + an upset customer who has not yet received his item. There are plenty of good courier companies out there and APC are definitely not one of those.”

Helpful Report

“So far, my delivery has been delayed on 3 separate occasions and on none of those occasions has an alternative date been given. Today it was 'out for delivery' and I was sent a time slot before later receiving the cancellation. I'm starting to lose hope that I will ever receive the items that I've ordered. Worst service I've ever had from a delivery company and I've told the sending company that I won't order from them again unless they switch delivery providers.”

Helpful Report

“My delivery slot was 11.06 - 13.06. It is now 16.57 and still no delivery. An hour ago, APC Pinpoint tracking showed that the driver was at stop number 40 and that I was number 41 - still over 2 1/2 hours late, but almost there. Then the tracking stopped, and still no parceI. rang the local depot number - “The person you are calling is not available, try again later.”. I then tried the national 0800 number, which robotically transferred me to the local depot number - and still no one available. So now, 4 hours late, a day wasted, still no tracking, and still no delivery. So much for giving a delivery slot. EDIT: Now six hours after the allocated time slot. Tracking now back on and shows driver 20 miles away at the Liverpool depot, after originally being only 3 minutes away when the tracking stopped.) Apparently I have become number 45, and then relegated to number 47. New time slot showed up - which, surprise surprise, has been and gone. Fred Karno did better than this. Time now 18.52. Stand by for further edits…….. EDIT: Now 19.34, tracking shows the driver / van/ parcel stationary for several hours at the depot in Liverpool, stop 45, (the one in which there is nobody to answer the phone) and I am still stop 47. Giving up now. EDIT: Now 21.03. Still showing consignment at depot, stop 45, and my stop as 47, but clearly, everyone gone home, phone not being answered, so a complete failure by APC Overnight. I suppose we have to go through the same thing all over again tomorrow, but I won’t believe any notifications from them. Disgraceful. Date of experience: 28 November 2024”

Helpful Report

Good afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“Parcel has been paid and delivery scheduled for yesterday. I took a day off but the parcel didn’t arrive. I wasn’t able to track online so I made several calls to chase up yesterday. I had been informed that the delivery will be today so I took the another off. Today contacting with local depot as well as with the main office and still parcel didn’t arrive. They supposed that the delivery will be scheduled for tomorrow. I cannot wait at home tomorrow!!! I am raising the official complaint with the urgent request for financial compensation of lost money. I paid for speed delivery but no one can give me exemptional excuses and reason of this delay. My order was from Wilko who is proud to co-operations with this Company and in their opinion it is trusted delivery service!!!! Definitely is not worth for any money and I warn you all to avoid if you don’t want to lose money and time!!!”

Helpful Report

“100% failure rate on two separate deliveries in the space of one week. Message stating delivery will take place between 15:30 and 17:30. Then delayed. Following the driver - goes on a go slow towards the end so he can head home to the depot. Again items not delivered when promised. Will have to wait another day and see if they turn up or get put back in the warehouse. What a waste of time. As bad as Evri. Avoid any company that uses APC.”

Helpful Report

Hello, I am sorry to hear your parcel did not arrive within the time expected. Should there be any further issues, please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Terrible service again. Wait in all day, track the driver all day… he is outside, takes a photo to say no one in and drives off. It’s a shop and the light was on. To be honest, I was expecting the same terrible service.. I was surprised to see him outside. I waved to him thinking he was making contact… he was taking the photo! then drives off.. ….. IF YOU ARE A BUSINESS - DO NOT USE OR YOU WILL LOSE CUSTOMERS as I will not use a company that uses APC. DPD are great. Then you call up to ask where your parcel is and you get a patronising service agent speaking to you like you are 2 years old… eg… what.. he didnt get out of the van… no way… in a patronising voice as if talking to a 2 year old… NEVER AGAIN APC . I’ll ensure all businesses I buy from do not use you or i will cancel my order. I order quite a lot due to a wedding business.”

Helpful Report

Hello Anne, I am sorry to hear the driver did not attempt your delivery correctly. If you have any outstanding deliveries you require assistance with please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Waiting in for an expected delivery, three people at home. Get a notification to say they tried to deliver at 12.25 but apparently there was nobody home. We have CCTV, we checked and unless the delivery van an driver were invisible they most definitely did not attempt delivery. If a driver is running late, has problems getting to us etc please be honest. We don’t appreciate having the blame put on us for your incompetence.”

Helpful Report

Hello, Thank you for sharing your experience with us, I am sorry to hear you did not received your parcel and I apologies if the driver was dishonest. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“Very poor customer service , parcel was expected the next day , but was not told it was'nt going to arrive untill it was to late to organise anything else . missed a very important deadline which has caused all sorts of problems . i hope our company wont be using APC again Very poor”

Helpful Report

Hello, Thank you for sharing your experience with us, I am so sorry to hear that it was not a good one. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,627 reviews