“There was anticipation of an immediate result but I should have read the reviews first... this was a slow and steady race.
Cons : The reason for only 4 stars was the unexpected requirement to pay twice for the unlock, Number one was an "Eligibility Check" for $24.99 USD ($37.40 AUD) and then the unlocking request for $59 USD ($88.31 AUD). I was not advised at any time I would need to go through a 2-step process or pay a second amount of money for this unlock. I could have purchased another device for this cost.
Pros: Telstra was useless in providing an unlock code. I requested it many times and all they could say was to return it to the place of purchase for it to be looked at. Too bad if that is a cross-country trip to do that... So frustrating. Entering the IMEI and having Direct unlocks do the leg work and them also getting nowhere with Telstra was not surprising, BUT when they went direct to the manufacturer, I was VERY HAPPY. Yes, it took 6 days to get my code but once the code was entered, my device started working with the Telstra Sim in it.
I would recommend direct unlocks to anyone.”
Hi — thanks so much for the detailed review and for recommending us. I’m sorry the two-step payment came as a surprise — the Eligibility Check is a separate service and, as our terms state, “Eligibility Check: These checks are non-refundable,” and “It is not possible to cancel your order once it is paid for.” I’ll pass your feedback on so we can make that cost/process clearer at checkout.
I’m really glad the unlock completed and your ZTE MF910Y started working with the Telstra SIM — our instructions say for non-iPhones to complete the process by entering the unlocking codes provided. If you need any more help with the device or have questions about the order placed on Dec 30, 2025, just reply with your order number and I’ll assist.
— Charlotte
Hola, soy Charlotte, ¡muchas gracias por la excelente reseña! Nos alegra mucho que te guste la aplicación. Tu pedido de Motorola G Pure (realizado el 29 de diciembre de 2025) aparece como "Desbloqueo completo" y tu código es 28990434. Para completar el desbloqueo, sigue las instrucciones: "Para dispositivos que no sean iPhone: introduce los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico". Si algo no funciona o necesitas ayuda, responde aquí y te ayudaré de inmediato.
“Absoutely happy atlast - Although I feel the charge of first paying 25$ for verification / validation and followed by additional 54$ again for actual unlock is too much while I am not sure as why the Reason is for pricing
I am happy as the process was smooth/ Hassle free / time saving as I didnt had to go anywhere and just submit online and its taken care off. Yet to reach back home to check and validate”
Hi — thanks for the kind words, and I’m glad the process was smooth for you!
About the two charges: the first $24.99 was the Eligibility Check and the $54 was the Standard Unlock. As explained on checkout, the Eligibility Check is a separate, up-front service — we “perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status.” (quote) The Eligibility Check is non-refundable: “Eligibility Check: These checks are non-refundable.” (quote) Also, “It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order.” (quote)
If an iPhone needs extra work you would have seen a note that “a Premium Service may be required in addition to the Standard Unlocking Payment. This will be shown in their status.” (quote) Your order status shows Unlock Complete, so no further payments should be necessary.
To finish, please connect the iPhone to Wi‑Fi and power it off/on to complete the unlock: “iPhones: connecting the phone to WiFi and turning the phone off and then on;” (quote) — let me know once you’ve checked it at home or if anything isn’t right and I’ll help.
— Charlotte
Hi — thanks so much for the great feedback! Really glad we could save you time and headaches.
Your iPhone 8 Plus (AT&T USA) is showing as "Unlock Complete." To finish the process please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need any help with that or anything else, reply and I’ll sort it.
— Charlotte
“It honestly took ages. After four days my status read 99% complete, unlock imminent. Then it stayed at that for another 3 days. I reached out to costumer support and they escalated it and it was done about another day later. Honestly $100 is a wild price to have to wait a week for, especially when there are other options.
Also in case anyone’s wondering, after they unlock your phone they send an email saying they’ll give you $10 back if you leave a review, and then follow that up with “If you have a problem with your unlock, please don't leave us a bad review.” Not sure what the point of reviews is then.
Glad it’s unlocked tho, customer service got the job done, so thanks
Let’s see how long this review stays up lol”
Hi — thanks for the honest feedback and sorry for the frustrating wait. I can see your order (placed 29 Dec 2025) is marked "Unlock Complete" for your AT&T USA iPhone 14 Plus, and that you paid $24.99 for the Eligibility Check and $68 for the Standard Unlock.
You’re right that delays can happen — as we state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” Also, “These delivery times are variable and can decrease as well as increase without notice... if your unlock is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.”
I’ll pass your comments about the review messaging to the team — we appreciate honest reviews and your patience. If anything else isn’t working with the phone, please reply here and I’ll get it escalated. — Charlotte
Hi — Charlotte here. Thanks for your feedback — I can see your order placed on Jan 1, 2026 for your Galaxy S25 Ultra (Boost USA). Your order status is "Unlock Complete" and your unlock code is: 1400810036605352.
I can also see your payments: $24.99 (Eligibility Check), $68 (Standard Unlock) and $187.99 (Remote USB Unlock).
Next steps:
- Insert a non-Boost SIM and enter the code (per our T&Cs: "Non-iPhones: entering the unlocking codes provided").
- If your phone does not prompt for an unlock code when a non-Boost SIM is inserted, "you will instead have to use a Remote USB unlock" — and since you’ve already paid for Remote USB Unlock, reply here and we’ll schedule the remote USB session or walk you through it.
If the code doesn’t work when prompted, reply and our technician will assist right away.
“I was so upset I bought a labeled "unlocked" phone for my son for xmas. It's s till not the newest one out but he's a good kid and I wanted surprise him. He was happy but then bummed because we couldn't activate it. I was on Google the next few hrs researching how I could get the phone unlocked. I was so happy I came across you guys. It took almost 2 weeks but its unlocked now. Was easier than I expected it to be.”
Hi — I’m Charlotte. I’m sorry for the stress but I’m really glad it worked out and your son’s happy — I can confirm your order placed on Dec 25, 2025 shows “Unlock Complete.”
For iPhones please follow the final step: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you still have activation trouble, reply with the issue and I’ll help get it sorted right away.
Hi — Charlotte here, thank you so much for recommending us! I can see your Watch Ultra 2 49 (Verizon USA) order placed 02 Jan 2026 is marked "Unlock Complete." If everything’s working you’re all set — if you need help finishing the setup, please reply and I’ll help right away. For reference, our unlock instructions say for iPhones to "connect the phone to WiFi and turn the phone off and then on;" if your Watch needs further steps, tell me what you’re seeing and I’ll sort it out.
Posted 2 days ago
Hi — Charlotte here, thank you so much for recommending us! I can see your Watch Ultra 2 49 (Verizon USA) order placed 02 Jan 2026 is marked "Unlock Complete." If everything’s working you’re all set — if you need help finishing the setup, please reply and I’ll help right away. For reference, our unlock instructions say for iPhones to "connect the phone to WiFi and turn the phone off and then on;" if your Watch needs further steps, tell me what you’re seeing and I’ll sort it out.
“This is not a scam it’s very true the took a minute but got the job done couldn’t be more happy with their service i recommend it i got my phone 16 unlocked”
Hi — thanks so much for the great review and recommendation! I’m glad your iPhone 16 is unlocked — our records show your order status as "Unlock Complete" for Reseller Flex USA and that we received the Eligibility Check (£14.99) and Standard Unlock (£71).
If you need to finalise the unlock, please "connect the phone to WiFi and turn the phone off and then on" (our iPhone unlocking instructions). If anything else comes up, reply here and I’ll help. — Charlotte
Hi — Charlotte here. Thanks for the feedback about WhatsApp — I’m sorry we don’t offer WhatsApp support right now; I know that’s handy and I’ll pass that on.
Your order (placed Jan 2, 2026) shows status: "Unlock Complete." Your Moto G Power unlock code is: 89043051. For non‑iPhones follow the usual steps: insert the new carrier SIM and enter the code when prompted. As our terms say, "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;" If your phone doesn’t prompt for a code or the code doesn’t work, reply here or contact us via directunlocks.com live chat/email and we’ll troubleshoot.
Just a quick note: the Eligibility Check is non‑refundable ("Eligibility Check: These checks are non-refundable.") — but we’ll do our best to get you up and running.
Thanks — Charlotte
Muchas gracias. Me alegra que estés satisfecho con el servicio y el precio. Tu pedido indica "Desbloqueo completo". Para completar el desbloqueo del iPhone, sigue las instrucciones: "iPhones: conectar el teléfono al wifi, apagarlo y encenderlo". Si después de eso sigue sin desbloquearse, responde aquí y llamaré a un técnico. — Charlotte
Hola, ¡muchas gracias por tus excelentes comentarios! Me alegra que haya sido rápido y que estés satisfecho con el servicio. Tu pedido (realizado el 2 de enero de 2026) muestra Desbloqueo Completo para tu iPhone 13 (T-Mobile USA) y hemos recibido la Verificación de Elegibilidad de $24.99 y el Desbloqueo Estándar de $54. Para completar el desbloqueo del iPhone, sigue las instrucciones: "iPhones: conectar el teléfono al wifi, apagarlo y encenderlo". Si algo no funciona, responde aquí y te ayudaré de inmediato. — Charlotte
“This is my second time dealing with direct unlock and I would highly recommend the services. Although this time was a little different because of the timing in which the unlock was successful but in the end my iPhone 17 pro max can be used on any carrier as promised, and the response time responding to my emails was just amazing great customer service.”
Hi — thanks so much for coming back to us and for the recommendation! I’m sorry the timing was a bit different this time, but I’m glad your iPhone 17 Pro Max is now unlocked and usable on any carrier — your order status shows "Unlock Complete." To finish up on the phone, please follow the iPhone unlock steps: "connecting the phone to WiFi and turning the phone off and then on;" if you’d like, reply here and I’ll double-check everything for you. — Charlotte
Hi — thanks for the feedback, glad it’s working perfectly!
Your order (placed Jan 2, 2026) shows "Unlock Complete" for your iPhone 11 on Econet Zimbabwe — both payments ($24.99 Eligibility Check + $40 Standard Unlock) have been processed. To finish the iPhone unlock, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you hit any issues, reply here and I’ll help out. — Charlotte
“I was pleased with the fast service although have been unable to proceed until the new2 sim card arrives. I lso felt that the fact the actual coast is fourty four pounds not fourteen niniety nine sghould be made clear right from the outset.”
Hi — thanks for the feedback and I’m glad the service was fast. I’m sorry the pricing wasn’t clear up front — I can confirm you paid £14.99 for the Eligibility Check and £30 for the Standard Unlock (total £44.99).
Our terms do explain this: "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Also, "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." And our refund terms note that "Eligibility Check: These checks are non-refundable."
Your order status is "Unlock Complete" — that means the unlock is done on our side. For iPhones, follow the unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — so insert your new O2 SIM, connect to Wi‑Fi and restart the phone.
If the new SIM doesn’t work when it arrives, reply here and I’ll help troubleshoot right away.
— Charlotte
“At first I was like is it going to be unlocked? But all went smoothly and I got my phone unlocked in 1 day not even 24hours and it was incredible because I used to unlocked my other phone with different companys and it took almost 7 days and DIRECT UNLOCKS did it in 1 day..thank you so much.”
Hi — Charlotte here, thanks so much for the fantastic review! I'm really pleased your Samsung Galaxy S24 Ultra (T‑Mobile USA) was unlocked in under 24 hours — your order placed on Jan 1, 2026 shows "Unlock Complete."
As our terms note, "Completion of the unlock process is made by email notification..." — if you need the unlock code again or help finishing the process, your code is 4383100210848446. Enjoy your phone, and if anything else comes up just reply and I’ll help.
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