Hi Randa,
Thank you for your review and we are sorry about your experience with the Slush Maker. Our customer service team will be reaching out directly to provide you with additional support.
All the best,
Team ZOKU
“Awesome! These are such a fun way to have kids drink their milk! I added a teaspoon of honey and a teaspoon of vanilla extract and my grandson (5 years old) and
Pop enjoyed milkshakes with rave reviews! The little one (2 years old) had the milk only and was thrilled with the consistency.This was a surprisingly healthy treat on a very warm day!”