Hello Trevena,
We truly apologize about your experience with your order. Our customer support team responds to inquiries in 24-48 hours. Please make sure you check your spam folder to ensure you are receiving our emails. Your claim has been addressed and a replacement unit has been issued and delivered on 6/25. If you have any additional questions or concerns please email us directly at: info@zokuhome.com
All the best,
Team ZOKU
“The entire family loves it. Yes it is a bit pricey but you’re really buying yourself time, which is worth it. You’re not waiting 5-6 hours to eat your frozen treat. You can always make some and keep them in the freezer for later. We have made fruit juice, yogurt, and fudge popsicles for the kids. We have made coffee and coffee plus a little coffee liquor for the adults. I was worried the coffee liquor would not freeze but using just a splash, it froze and released perfectly. The kids enjoy watching it freeze on the countertop and using the super tool to take out their own pops. You really can make the multilayer pops, the cream filled pops, and the fruit shaped faces. The hardest part is waiting for each section to freeze.
Tip: make sure you use enough sugar. We have had only one pop get stuck and had to defrost the unit. I think it was because we used too little sugar. Second tip: if you’re making a second batch or one with design, put the unit back in the freezer while you wait. It’ll reduce the condensation on the unit as well.”
