“Ordered a waxed cap and coat based on the size guide, paid express 48 hr service. They both arrived. Cap was great but the coat was miles too big so printed a return label and sent it back.
Was unable to actually speak to anyone to simple exchange the coat. Now the cap cost 14 pound. , the express service another 15 so ended up paying 30 quid for. Simple waxed baseball cap! Still not heard from anyone - would advise too look elsewhere for better service”