“Sorry to say, I am disappointed with my order. The runner I received was simply cut from a larger piece. It had no edge binding, whatever. Furthermore. While being advertized as being dark grey, the runner was, in fact, quite black.”
Hi Charles,
Thank you for taking the time to leave us a review.
I am very sorry to hear that you are disappointed. The product you've purchased does not require a finished bound edge. This is the design and style of the rug. This can be seen very clearly on the images on our website.
If we were to bind this style of rug, the binding machine would potentially damage it. It's always a good idea to review the product description and photos carefully, as well as any customer reviews that may provide additional information on the product.
Also, colours are often interpreted differently by different people. Essentially, the colour of something is only an opinion. When purchasing anything online, it's very important to consider that the colour you see on your screen may not be exactly the same as the actual colour of the item.
This is because the quality of the screen and the colour settings on your device can affect how colours are displayed.
If you would like to discuss this further with us, please reach out to us directly.
help@runrug.com
Thank you.
