“Not great quality. Both ends of the runner were not cut square and it looks cheap. Not worth £50 anyway. In the picture it showed a neatly finished off edge trim but it didn’t arrive like that. Shame.”
Hi Nicholas,
Thank you for taking the time to share your feedback regarding your recent purchase. We sincerely apologise for any inconvenience caused by the incorrect cutting of your rug.
This was certainly not our intention, and we understand how frustrating it can be to receive a product that does not meet your expectations.
We want to assure you that we are committed to providing a high level of customer satisfaction, and we would be more than happy to make things right for you. Please contact our customer support team with your order details, and we will look to resolve this for you immediately.
The 'Aztec' range is manufactured using a specialised 'needle-punch' technique, which ensures that the rug will not fray over time. As a result, a finished or bound edge is not necessary for this particular rug.
We hope that we'll be able to resolve this for you sufficiently, we'd love to be able to change your score to a 5-star!
Thank you,
Runrug.com.
help@runrug.com
“Awesome runner! We’ve just built our home and the floor boards we laid (vinyl) looked dirty no matter what I did. The Aztec was a perfect addition to the hallway, it has a “natural” look which blended with the floor. And the feel on bare feet is much better than floor boards. Love it!”
Hi Katie,
Thank you for taking the time to review our product!
We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices!
It looks great, by the way!
We'll look forward to seeing you again soon!
Runrug
“Fits in seamlessly with our hallway, I wanted a runner that wasn’t a distraction from the rest of the house and this ‘natural’ color and feel perfect.”
Hi Katie,
Thank you for taking the time to review our product!
We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices!
We look forward to seeing you again soon!
Runrug
“These runners are available in custom lengths, they are very durable, and they lay flat to the floor straight out of the packaging. I highly recommend these anti-slip runners… They do exactly as advertised; protect my floors and stay in place. Smart purchase!”
