Hi Stephanie,
Many thanks for your review.
We're sorry to hear that you're item doesn't match our image on the website. There are a number of factors which play a part in how an item may look on screen compared to reality, such as screen/device resolution, lighting etc.
We understand the importance of getting the right runner to match your home. For this reason, we offer free returns for refund or exchange within 30 days.
We are now reviewing our imagery to ensure we're providing the truest representation of the product possible.
If you would like any further assistance, please don't hesitate to reach out to us at help@runrug.com where our team would be glad to assist.
Thanks again,
Runrug
