Hi Michael,
Mirroring our response from your previous review, we’re sorry to hear about the delay you are experiencing with your order and we understand how important it is for our customers to receive their orders in a timely manner.
Your order was placed on Monday 4th July PM and was processed the following morning. Our courier, Evri, then collected your package on Wednesday 6th July. As you are located outside of UK mainland in Aberdeenshire, shipping with Evri typically takes around 3-5 working days.
We want to assure you that we are doing everything we can to ensure your package arrives as soon as possible. As a small business, we deeply value direct communication with our customers, it allows us to better understand your needs and to provide the best service we can. In light of this, we would appreciate it if you could get in touch with us directly if you have any further issues or concerns. This will give us the opportunity to help you as soon as we can. Becky from our office has been in touch directly regarding your situation and is also available to assist you.
Once again, we’re sorry for any inconvenience caused and we thank you for your understanding and patience. We are all committed to ensuring that you have a positive experience with us.
Will & Liz
