SK450FR Reviews

1.6 Rating 9 Reviews

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Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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“The plaster board back wasn't glued properly and the 4 screws holding it in where loose, so we had to take it out and glue a new board in”

Helpful Report

Posted 1 month ago

Hi Adam, Thank you for taking the time to provide us with your feedback regarding your experience with the BFS-Beaded Frame Plaster Door with Touch Latch. We apologise for the issues you encountered with the product. We wish you had contacted us in regards to the issues as we could have resolved the problems. Again, apologise for any inconvenience caused. Best regards, Jupiter Blue Ltd Customer Support

Posted 1 month ago

“This was broken when taken out the box.”

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Posted 7 months ago

Good morning, Please would you be able to e-mail photos of the damaged loft hatch for us to investigate. Best regards, Jupiter Blue Ltd Customer Support

Posted 7 months ago

“Quite disappointed in the build quality and fitting. Was replacing what I thought was a very poor loft hatch but unlike this it as at least made out of high density plastic. This hatch feels like it's made out of same plastic as disposable cutlery, brittle and bendy. If the loft opening deviates from a perfect rectangle this hatch warps to a rombus and that stops the door from closing. The insulation is regular polystyrene you find in boxed packing, very brittle, and already came with a few chunks torn out. Had to seal it with duct tape to stop further deterioration. The seals around the hatch are also not complete, leaving small openings into loft space. And there's no seal around the ceiling mount surface either. It's the only hatch that would fit my loft opening, otherwise would get something else.”

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Posted 10 months ago

Thank you for your review. We are sorry for the experience you have had with our product and we will take your feedback onboard.

Posted 10 months ago

“Solid built, I've slightly vaulted ceiling so I think Not quite long enough for me. Check your measurements.”

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Posted 10 months ago

Thank you for your feedback, we will take your comments onboard. Thank you again.

Posted 10 months ago

Adam Beswick

Verified Reviewer

“We ordered 2 of these, but only one arrived with keys, when I spoke with after sales, they said we must have lost them, what has happened to customer service this day and age !!!!!!!!!”

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Posted 11 months ago

“The side that is screwed to the joists is too short. This prevents it it be inserted over plasterboard. If you cut the plasterboard then hatch is not flush with ceiling, the hatch is sunk. I will need to get something new that has exactly same with and length but that will blend into plastering and has a deeper case.”

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Posted 1 year ago

Stephen Williams

Verified Reviewer

“Already supplied review and received response.”

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Posted 1 year ago

Graham Light

Verified Reviewer

“Please note that this product is not the one I purchased? The product I purchased looks good, However, I have not fixed it yet.”

Helpful Report

Posted 1 year ago