Hi Joanne,
Thank you for reaching out!
I can see your order was dispatched on 02/05/23 so you are certainly correct this should have arrived to you.
I can reassure you there is certainly no scam taking place here. As you will see by the 2000+ verified reviews here from customers happy with the items they have received.
I have immediately forwarded this issue to our warehouse team and asked that it be resolved ASAP.
Appreciate your understanding and patience.
Thanks,
HXTN
