“Disgraceful service. Hasn’t arrived yet. Been emailed 3 times by Amazon shipping to say it’s coming and then it’s not. Still waiting. I’d like a refund please.”
Dear Teresa,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it must be to anticipate a delivery and encounter delays.
Upon reviewing the tracking information, it appears that the courier attempted delivery on three separate occasions since Wednesday, unfortunately without success. We recognize that this falls short of the service standards we aim to uphold, and we share your disappointment.
We are actively investigating the issue with our shipping partner to understand the root cause of the delivery challenges you've faced. Rest assured, we are committed to resolving this matter promptly.
In the meantime, we understand your frustration and would like to offer our sincerest apologies. We have initiated the process for a full refund for your order. Please allow a few business days for this transaction to reflect in your account.
If there's anything else we can do to assist you or if you have further concerns, please don't hesitate to reach out to our customer service team directly at 0333 305 0122. Your satisfaction is our top priority, and we appreciate your understanding as we work to address this situation.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Celebright UK Team
