“Great price and item, customer service from tile giant was amazing.
Customer service form delivery driver terrible....nearly dropped the pallet, rude comments like " where you want the pallet as I ain't doing too much".”
“The tiles my refurbishers used said metro white, but the are actually extremely light grey. Not happy as this is clear against my white sink and cupboards.”
“Bought 8 boxes of white metro tiles, the appearance and finish of the tiles is generally good but there seems to be a problem with the manufacturers QC process.
During install I noticed some severe lippage so investigated and found that a significant percentage are badly warped.
After going through all 8 boxes, I ended up with a little over full box of warped ones (around 15%) with a deviation of up to 3mm from the centre to the edges, they can still be used for cuts but I would've preferred not to have the extra job to do.
That said, order process was easy and delivery was fast.”
“I ordered grout. Tile giant didn’t have it so I cancelled the order in the Livingston shop. Still waiting for a refund two weeks later and no reply from customer services yet.”
Good Afternoon Amanda
Thank you for your review, We are really sorry that you have had a bad experience with us and that your refund didn't arrive on time, I have chased this and actioned the refund today.
If you would like to discuss this further please don't hesitate to email us at customerservice@tilegiant.co.uk
Many Thanks
Gareth Jones
Hi Caroline!
Thanks so much for the 5 star review! We are delighted to know you've found this to be of an excellent price and quality!
Thanks again!
Kind Regards
Customer Service
Tile Giant
