“Would use the shop in Southampton all the time couldn’t be more helpful.would never use on line service again no communication from customer service to say order was delayed had to go to shop to find out what was going on”
Good Afternoon Colin
Thank you for your review, We are really sorry that you have had a bad experience with us and that you didn't get contact from our team
If you would like to discuss this further please don't hesitate to email us at customerservice@tilegiant.co.uk
Many Thanks
Gareth Jones
Hi Lucia,
Thank you so much for the 5 star review, We are so happy that you found our tiles to be of great value.
Kind Regards,
Gareth Jones
Customer Service
“Several times in the last week I have attempted to purchase a large number of tiles. Whilst the website clearly states there is a 15% or 25% discount available for the next few hours, the code supplied is never valid. I contacted their customer services and they stated it isn't applicable to the whole range... I tried for the second time and even though the discount code was shown clearly on the actual page of the tile I was looking at, it again was not valid. Even checking on the info page it does not provide information as to the limitations of the discount. I feel that this is very misleading and everyone needs to be aware.”
Good Morning
Thank you for your comment, Sorry that you feel that our promotions are misleading, on our homepage banner it states that it is 15% off selected tiles, and in the corner of the banner you can clearly see excludes giant value ranges, I do believe that the tile you were looking at are part of that range as the blue corner tab on the photo will show.
Many Thanks
Gareth Jones
“The tiles aren’t up yet but they look great and service was good. I’ll update review once it’s done. The quality looks amazing and I can’t wait for it to change my bath room.”
Hi Nichola!
Thanks for the 5 star review! we are delighted to know you had a good service! Thanks again! We do value this!
Kind Regards
Customer Service
Tile Giant
Hi Marius!
Thanks so much for the 5 star review! We are delighted to know you've recieved a good quality and service!
Kind Regards
Customer Service
Tile Giant
Hi Rebecca!
Thank you so much for the 5 star review! We are delighted to know you received good quality and service! This is much appreciated! we're sure they look amazing!
Kind Regards
Customer Service
Tile Giant
“Tiles arrive almost instantly after the online order, all packaged well, not a single tile damaged in 25 packs. Great quality of tile and value for money too”
Hi David!
Thank you very much for the 5 star rating! We really do value this! We are delighted to know you like the tiles and the price!
Kind Regards
Customer Service
Tile Giant