“Great value tiles & look fantastic when installed.
Staff at the Wigan branch were very pleasant & couldn't do enough for us. A great service overall.”
“Went for flat subway instead of the standard bevelled that everyone seems to have, glad i did as they're so much nicer, much easier to put on and keep clean. Lovely quality tiles as well, glad i paid extra for them. Also the staff at the Portrack Stockton store are lovely, very helpful and funny!”
Hi David!
Thank you so much for the 5 star review! We are really pleased to learn you found the tiles to be of excellent quality! We do appreciate this! Thanks again!
Kind Regards
Customer Service
Tile Giant
Hi David!
Thank you so much for the 5 star rating! That's looks amazing! It is a really sophisticated look! We are really pleased to hear you like the overall finish! Thanks for the recommendation! What wonderful feedback to receive!. Thanks again!
Kind Regards,
Tile Giant
Customer Service
“The tiles are great however my delivery was 2 boxes short of what I ordered. It took 5 phone calls to customer services to get the missing boxes delivered and I had to prove I did not receive the correct amount. No urgency in trying to resolve this issue despite being mid-job with a tiler onside. Very poor handling and sloppy standards. I had a similar issue with another tile from the same order, this time being sent out the completely wrong tiles. The company refuses to accept responsibility for their errors and expects you as the customer to do all the leg work. I'll never use tile giant again.”
Hi Amy
Thanks for telling us about this. We’re really sorry to hear you’ve had a poor experience with us. We shall complete a thorough and detailed investigation to enable us to improve our customer experience.
If you’d like to discuss this further or have any additional queries please email us at customerservice@tilegiant.co.uk
Kind Regards,
Tile Giant
Customer Service
