“Absolute nightmare to deal with getting these on time & so sent them back which Was also stressful I’m
Still awaiting my refund we’ll over a week later too”
“I ordered these tiles on the 13th April with a 5-7 working day delivery window and still have not received them, the courier service has been appalling and I will be cancelling my order.”
Good Afternoon
Thank you for your review, we are sorry you haven't received your order yet, by the look of it we weren't informed either, this is no excuse. If you still haven't received your order then please give us a call and we will definitely look into this for you.
Many Thanks
Gareth Jones
“Awful service from the delivery driver who turned up 3 hours after the last allocated slot time and damaged our 2 week old driveway with forklift! Very unhappy!”
Hi Ross
Thank you for giving us your feedback. We’re really sorry to hear you’ve had this experience with us. We would like to complete a full investigation to enable us to improve our customer service.
Therefore if you’d like to discuss this further or have any additional information you would like to give us. Then please email us at customerservice@tilegiant.co.uk
Kind Regards,
Tile Giant
Customer Service
“We visited Hereford Tile Giant Saturday 15th January and the server Dan provided the most excellent service we had received from any retailer for a long time.
Not knowing anything about Porcelain outdoor tiles we had many questions regarding our new 30 sq mtr patio. His knowledge, attention to detail and advice was excellent. We were totally satisfied with the overall experience and ordered the tiles and everything we needed there and then. Well done Dan, brilliant service.”
Hi Roly!
Thank you so much for the 5 star review!
We are delighted to know you've had excellent service! That really is music to our ears! Thanks again! This is really appreciated!
Kind Regards
Customer Service
Tile Giant
Hi Mark!
Thank you so much for the 5 star rating! Amazing to learn you had a trouble free experience! What wonderful feedback to receive! Thanks again!
Kind Regards,
Tile Giant
Customer Service
