“Kit was good.
Fairly easy to fit to my Trek comfort bike once two minor problems were resolved.
One problem was the cadence sensor was impossible to mount on my Trek's strong frame. I had to use my modelling skills to make a substitute mounting bracket.
Another issue was that the motor wheel supplied had a metric spindle while my US bought Trek appeared to have an English units fork slot. Easily solved with a flat file in minutes.
Extremely pleased with the performance of the motor and battery.
I live half way up a steep hill so the upgrade makes my cycling so much easier.”
“Swytch have looked after me extremely well as a customer almost from day 1 (ordered September 2022) - I say almost because initially I had some issues with payment (card not being accepted) that was quite frustrating and it took them a while to respond because it was in the middle of their new product launch. A simple live chat would have sorted it but they were unavailable.
A day later I was able to get support by email - fortunately they were able to honor the original discount price even though it had since sold out due to high demand, hence the frustration at my original payment not going through. But all was forgiven as I got the 60% discount the next day, which was available for delivery in January.
Eventually the kit was delivered in February after many order updates which were relatively helpful and explained the short delay. But of course all I really wanted was to get notified when it would arrive! Eventually I did and recieved a UPS tracking number and the kit arrived shortly afterwards.
I have absolutely no complaints about the product itself, it has worked as expected right from the start - fitting was simple, using it on a daily basis now feels like second nature and the small size and portability of the new battery is unlike any other eBike I've seen and very handy. The power is just the same as most other eBikes I've used which is impressive because of how small the battery is
Definitely would recommend to others looking for a good affordable eBike option, and I regularly do!”
“I would like to give different aspects of the Swytch wheel different stars. Overall it gets a 5 star with me. The wait time of getting the wheel is a 3 star because it took almost a year to get it. However, it's a start up company so I understand there are issues. They did a pretty good job communicating the set backs and wait time.
4.5 stars for their customer service. I had to communicate with them several times at the time of purchase and after receiving my wheel. My first communications were extremely fast. It was really impressive. The latest communications were a little slower but for a start up that had just sent out a huge batch of product, they did a pretty good job and took care of my issue accurately and to my satisfaction.
The price, I would give 4 stars for the current price but 6 stars for what I paid for, since I jumped onboard early, on I got a great price.
The wheel itself I would give a 7 star rating. I love this thing. It was fairly easy to install. I had a few issues cause my bike has a few places that are not the size they designed for. I couldn't use the brake sensors but I found they don't really matter. Once I got it all working, it was like a breath of fresh air. My bike is over 11 years old with thousands of miles on it. It just isn't as fast as it used to be. The Swytch wheel has changed everything. I love this thing. I like to commute to work, about 10.5 miles, and the last two miles are up hill. I used to get to work exhausted. Now, I get to work almost ten minutes faster, still feel I got a great work out, and feel great! I don't feel like laying down under my desk all morning. It really has changed my biking commute in ways I didn't think possible. So glad I didn't have to spend a thousand plus dollars to get a new bike.
Thank you Swytch team!”
“Amazing video call service - I have never had such a fantastic and easy remote support from a company. They sent a video cal link by email which I was able to click on and easily do a video call with them on my phone - the person on the other end was very patient and carefully explained how to solve the problem I had with installation. I was able to put the phone on the side as I tried to follow the instructions, and they guided me through it and a few minutes later I had successfully fitted the wheel with the disc brake, which was the part i was stuck on.
They followed up by email a short while after and I was able to confirm that it had been fitted OK
So my review of the customer team is excellent, my review of the kit on my bike is top as well. I am the envy of everyone else in my elderly cycling club (it is just for fun not sport any more!) and I think there maybe be a few more orders coming your way!”
“One of the best eBike companies I have dealt with. Swytch's support staff are very knowledgeable when it comes to bikes in general, and of course about eBike motors and batteries. I had many questions before buying to convert my antique peugeot bicycle - all were answered quickly and accurately and I proceeded with the order.
As I was watching the pennies I chose to wait longer for a lower price, I then promptly forgot about the Swytch unit entirely and 3 months later I had the pleasant surprise of being notified it was to be delivered the next day. Luckily I was in to receive the parcel!
So that weekend I fitted the unit, everything was as it should be and it connected to the bike with ease and I have been riding it since. The power is incredible and the quality of the engineering is very high through out. 5 stars all round!”
“I now use my bike for journeys I would normally think "oh not today" and throughly enjoy the freedom and ease it provides. I can go into town and bring back quite heavy things that would otherwise have needed a car. It was fairly easy to fit to the bike (although I did get someone to do it for me!). I have the older version with a 2kg battery that is quite heavy and would love the smaller phone size battery that is now being sold. Other than the weight of carrying around my battery, as I wouldn't leave it on the bike when unattended, then it is perfect. Once you start pedalling it engages and you can use as little or as much battery power as you need.”
“In the photo is the new version of swytch bike fitted to my road bike, together with the older version fitted to my wife's Pashley. Fitting to the Pashley took some doing, mainly because of the nature of the Pashley. However, so worth doing to help with hills and the excessive weight of the Pashley. She was so pleased with it but now has battery envy. We wish we had ordered the extra set up when we had the chance! I had to give in and swytch my bike just to keep up with her. Its great and so unobtrusive. I keep it set on low power and then I have to do some work to get up hills and I feel it is still benefiting my fitness. How do we go about ordering a new battery set up for my wife’s bike?”
“In the photo is the new version of swytch bike fitted to my road bike, together with the older version fitted to my wife's Pashley. Fitting to the Pashley took some doing, mainly because of the nature of the Pashley. However, so worth doing to help with hills and the excessive weight of the Pashley. She was so pleased with it but now has battery envy. We wish we had ordered the extra set up when we had the chance! I had to give in and swytch my bike just to keep up with her. Its great and so unobtrusive. I keep it set on low power and then I have to do some work to get up hills and I feel it is still benefiting my fitness. How do we go about ordering a new battery set up for my wife’s bike?”
