“My first run out today on my newly converted Land Rover hybrid bike to the Swytch wheel after it’s arrival and self fitting back in March! I’d like to say I’ve been busy but I’m a fair weather cyclist it seems”
“Lady with a Big Smiley Face.
Over the years I have adjusted my bike to suit me so wanted a electric bike to help getting up inclines due to age of my knees. So was very pleased to find this conversion kit which I felt I could fit myself. Luckily I was able to sign up for the pre order for 50% off. I was fully informed of the status of my order and the whole process was simple to use. Yes it takes months (8 for me) but that suited my situation of it being a birthday pressie for my 60th. The kit was easy to fit I had also ordered brake sensors.
Anyway I love it. Cycling is enjoyable again.”
“Firstly read the manual it tells you everything you will need to know! It was easy to fit. I have a heart condition and not ridden a real bike in over 4 years. But it took a ride with my daughter this week and the kit is fantastic, my daughter is 6 so I had to turn it off as I was too fast for her. But even being able to turn it off and ride it like a normal bike is great! But with the motor on it brought a huge smile to my face and a confidence to go out and ride again which I never thought I would be able to do so I can’t rate this highly enough it is great a real life changer for me! And a great experience getting back into doing work on my bike etc, I love it!”
“I was an original backer for Swytch and eventually got my kit last October. My husband fitted it relatively easily and right from the first ride I have absolutely loved it. I find it evens out the lumps and bumps of cycling so my rides are at a more even speed, I don’t use the power assist for flat and downhill so a 30-40km ride will usually only drop 2 bars on the battery. We were so impressed we bought another kit for my husband in January.”
“Faced withy the dilemma of making a decision between a new e-bike or converting my nearly new hybrid with an e-bike kit, I opted for the Swytch method.
Swytch offer a discount to those pre-ordering and as such I was expecting a fairly long wait for delivery. I was pleased and not a little surprised to receive delivery by the promised time, three months - well done Swytch (although some report long waiting times)
The fitting is straightforward and well within the capabilities of someone who can do basic bike maintenance. Clear instructions are supported by a number of videos and underpinning this is the offer of assistance by Customer Support. The process went well for me and in a short time my Genesis Tour de Fer was transformed into an e-bike.
Riding the bike is great. It really is like a permanent tailwind, or a helping hand. The assistance is controlled and powerful. It works on pedal assistance and can be detected after about half a revolution of the pedals. The level of assistance is controlled via easily accessible buttons on top of the battery pack (in my case fastened to the handlebars and looking like a small bar bag)
I live at the top of a significant hill and this has always been an issue when planning rides. No more, the Swytch kit gets me up the hill and no longer is it a leg breaking struggle. I still have to work a little but I now climb the hill more quickly, more easily and in a higher gear.
All in all I'm delighted with my decision to go down the Swytch route. I can continue to ride my bike which I love and which is only two years old but which now has the benefit of assistance. I have saved many hundreds of pounds when compared tot he cost of buying a ready made e-bike.
A technical problem with my kit was very quickly diagnosed by Swytch Customer Support and a replacement handlebar bracket sent to me within two days. Excellent after sales service
I'm happy and would recommend Swytch”
“The Swytch universal ebike kit is a great product. I converted my wife’s Specialized Hardrock mountain bike with this kit. It is very easy to install following the instruction manual and the video. The kit is extremely light weight because the controller is built into the battery. It only added 11 lbs weight to her bike vs. my e-bike with separate controller and battery has added a total of 22 lbs instead.
The service is excellent. The kit took a longer time to deliver then original estimate but is understandable because of the pandemic crisis as all the kit were assembled in China. I did receive email notices regularly throughout the period to inform me Swytch’s progress in production. The Swytch also sent me a brake sensor without charge as a courtesy to my request. As for the ride, the PAS sensor works very well and smooth, and the operation is simple and straight forward. My wife loves her ebike that makes going uphill an ease. She is totally happy with her ebike experience. I highly recommended.”
“Overall I would not buy from them again. With 1 exception (on-line technical assembly assistance) customer service is non-existent. This is a ghost company - no-one is there to talk to you and you are forced to send in forms or emails to which there is often no reply.
I ordered 2 kits in May 20. Allowing them some slack for delivery delays that may have been out of their control I did not complain when the 2 kits did not arrive until Dec 20. One of the kits was fine. The second was (AND STILL IS in Mar 21) missing a wheel nut. I have tried numerous times to get one shipped but nothing arrives and they seem to have given up contacting me. Since the 2 kits were purchased to allow my wife and I to go out together the whole purchase is incomplete and a waste of time. Although I have tried my kit and it works well I don't wish to cycle alone.
I am tempted to send the whole lot back and ask for a refund. If this is the sort of service that I get with the new product what hope is there of getting service after a year or 2?
In future I'll pay more and buy locally from a reliable company.”
“Love this product. I wanted to convert my bike to an e-bike and Swytch enabled me to do that. Quality construction, beautiful look, impressive packaging. I'm 65 and Swytch enables me to ride longer and easier. Just what I was looking for. Getting one for my husband next. My brother-in-law has the same bike as me and now he's looking at Swytch, too.
Thanks for a great product, great customer service.”
