“Swytch bike has eliminated the hills and wind of New Zealand that makes biking a challenge. We are motivated to go out riding heaps more now knowing we can enjoy the thrill of riding without the pain of going up that one hill against the wind. We get to keep using our nice bikes that we love and are accustomed to but with the benefit of a little extra power when we need it. Also, we love having an extra battery when we want to go a little further. Only wished I had bought the bigger battery as my extra versus the smaller on.”
“The swytch kit has worked well on my Brompton, though I did have some teething issues at the beginning, but they appear to be all resolved. However trying to get my kit registered for warranty has been less then straight forward and I have made two attempts on line to get this done, have followed all instructions and uploaded images of fitting kit to bike and complete all tasks requested and sent, but I have had no response to date, that my registration has been successful? Hopefully you will respond to this survey and get this sorted! I will then be happy to give you a much higher star score.”
“very good battery. small and easy to install,recharge and carry around. had some little issues installing it (my fault) and the support team helped me out in no second.
good job guys.”
“Bought the Swytch kit for my wife so she could keep up with me. She loves it for the exercise, especially because you must be peddling for e-assist to function. Operation is very smooth and seamless when you begin to peddle. Now I can't keep up to her on inclines and into the wind.”
“This was a great way to convert your bike to an e-bike. When the order arrived it was very simple to install on my existing bike and was using it very quickly. It's fun to ride and the product delvers in almost every way. There are only a few things I can point out that would make this a better product and the first one is battery capacity. I ordered the largest battery and it doesn't last as long as it was advertised. On a full charge I can probably get 10 miles at the very most and I wish that it would allow for more. That brings me to the only other thing I would like to see improved and that is the ability to order replacement parts or even extra batteries after purchasing the kit. I broke the speedometer while upgrading some of the parts on the bike and in order to get a replacement for this I had to email customer service and ask them to order it for me and because of miscommunication the part they sent me was the standard speedometer and not the OLED that I wanted so it would be much easier if there was a store you could visit and pick the part you want. I would also love to get an extra battery but don't really want to go through emailing customer service and maybe getting the wrong part. Those are two small things that kept me from giving it 5 stars but if you are looking for an ebike this wont let you down.”
“Difficult to fit to make work on a BB30 bottom bracket bike ( need an FSA insert shell and a cartridge bottom bracket) but can work no problem once thought about Brilliant once done but not a quick solution but can make it work.”
“Six months in and still working like a dream.
The customer care was amazing. The team were super helpful to answer all my questions without delay. An amazing product and amazing customer/aftercare.”
“I love it- like cycling but without all the boring bits! Super-easy to set up too. The only issue is the battery - I have a 15 mile ride to do, so bought the larger battery, but after a few goes it only just lasts for this distance. Wish I’d opted for the integrated lights too as that would be so convenient.”
