“I have been using the Swytch Max Kit 16" for my daily commute and occasional trips. It's a great kit that is easy to use, smart and reliable. However, during the kit set-up, I faced the issue of a broken pedal sensor cable. Despite that, I love the Swytch Max Kit.
During the kit set-up, I faced the issue of a broken pedal sensor cable. The Swytch Support team sent me the replacement items for free, which was great. However, the support process was slow and it took a long time for them to respond to my queries. Even after receiving an automated response with a ticket number, I had to wait for days, sometimes even weeks, to get a response from them.
Many people have complained about the slow response time in the reviews, and I believe the company needs to improve its customer support procedures and responsiveness.
Overall, I would highly recommend the Swytch Kit, but you need to be patient with their support team.”
“installed the kit on my Brompton last May and very happy after 200 km. I use it for distances of 4-5 km, very efficient. Lots of fun. Perhaps the battery could be improved for longer distances.”