“These run really small. When I called to exchange them (after waiting a week with no response to the online returns email) I was told by customer service that Moshulu 'always tell you to go up a size in this style' so it would be very helpful if this could be stated on their website so that you can order the correct size the first time around. By the time I was able to find this out, most replacement size/colours had been sold out in their sale so exchanging wasn't possible. I would not shop with them again due to this poor experience.”
Hi Carly,
Thank you for your review and feedback. We're sorry to hear you've been disappointed with your recent purchase and the service you've received. It might be worth checking stock with our customer care team at customer.services@moshulu.co.uk, they'll be happy to provide a free postage code for your new order. Thanks
“Lovely slipper , very comfortable, good quality would advise you go up a size .amazing customer service. Had to return the first pair as they were a little snug .I had to go up a size , The company kept me informed. Even rang me to say the colour I wanted in the bigger size was out of stock. Asked if I would like a different colour or a refund ,I had a different colour . 10/10 for customers service. Will definitely be buying from you again.”
“First of all my slippers arrived beautifully packaged. The slipp are top quality. They fit liea glove. So comfy, warm and really on trend. I've been looking fora change from Ugg slippers and so glad I've opted for Moshulu.”
“Was really looking forward to receiving this as they look so cosy! Unfortunately they are tiny and I couldn't get my foot in them! I'm so disappointed as they look lovely!”
“They looked beautiful but the fit was very uncomfortable. While my toes were snug, the heel slipped off at each step and they felt very awkward to walk in. I returned.”
“Recently bought these lovely slippers. Very warm and cosy, great quality suede with thick lining.
I agree with other reviews that a size larger than normal is a good idea. I usually take a size 5 but glad I bought a size six.”
“Really small even after sizing up, the slippers have no bend in the soles, quiet possibility the most uncomfortable slippers I’ve ever worn! Will be returning them.”
