We are sorry to hear that you have been disappointed with your recent order. Whilst we do try to standardise our sizing across our range as much as possible, some products can fit a little differently to others, by nature of their design. If we can be of any assistance in finding the perfect fit for you, our Customer Care team are on hand to offer the best advice so please feel free to get in touch. You can reach us on 01404 510440 or via customer.services@moshulu.co.uk
“I was looking for navy or dark blue boots. Although colour is described as indigo the photo on the website looked promising but in reality they are basically black. Much darker than the photo Annoyed that I have paid delivery on something that's inaccurately advertised.”
Hi Soraya, Thanks for your feedback. We're sorry to hear of your disappointment with your recent order.
Whilst we do try to photograph products as accurately as possible, due to the limitations of technology, some colours may vary slightly on the website or catalogue from the original items. As your full order was returned, rest assured that your postage will be refunded. If we can be of any help in the future then please don't hesitate to get in touch on 01404 510440 or via customer.services@moshulu.co.uk
“Lovely, comfy boots. Had to go up a size to a 6 as I could not get my foot into my usual size of 5, but the 6 gives me plenty of room for a pair of socks and plenty of wriggle room for my toes. Instantly comfortable and wearable, with no rubbing at all. I've worn them constantly since purchase. I'd love to see them in a lovely rich tan and/or a black. Got them in the sale but would happily have paid the full price.”
“These are lovely boots, well made and beautiful quality leather. I was so excited when they arrived and so disappointed when I couldn't get my foot into them. They were much too narrow over the instep for my feet and I had to return them. Customer service is brilliant though!”
“Good quality boots in a great colour. However the cut of the leather on these boots is extremely tight across the top of the foot and between the two lacing flaps. I have tried thinner socks and also re-lacing the boots to give more room but they continue to crush my feet. I will hang on to these boots in the hope that the leather may stretch and the fit may gradually ease but this inconsistent sizing and lack of comfort falls short of Moshulu's usual high standards.”
Hi Sue, Thanks for your feedback. We're sorry to hear that these boots were not a good fit for you. If you are still having issues with these, please get in touch with our Customer Care team at customer.services@moshulu.co.uk so they can advise you further.
“Lovely colour and the leather is soft. Ordered my normal size 8 but boots very narrow . Could not get my foot in , very painful. Disappointed that I had to send them back”
“I ordered the boots in lagoon and they were really gorgeous looking. Lovely leather and beautifully made. However …. they were far too tight across the instep. The length appeared to be fine. So very disappointed indeed and had to return.”
“Really comfy boots with a springy sole and perfect for my awkwardly shaped feet- high instep and bunions! Felt like walking in a pair of slippers. Sadly I decided to return these boots as just a bit too heavy and clumpy looking on me.”
