“Over the last couple of years I’ve had operations on both big toes with the result that my feet are fairly inflexible BUT seem to require a larger size! Through trial and expensive error I now know the best size and style to buy - these fleece-lined ankle boots are a perfect fit and I love them.”
“I bought these boots to wear whilst I was visiting family in Norway last week. I can verify that just wearing a slightly thicker pair of socks (not thermal) my feet were so toasty all the time. Even in temperatures of - 20 degrees. I couldn't not have been happier. I think they had a great test, snow and ice on the road and these were truly amazing. So glad I ordered them.”
“Hugely disappointed. The sizing is way off ... I'm a small 6 and these boots are uncomfortably small. Secondly, despite the natural variations in the appearance of the leather, this pair arrived scuffed and marked suggesting previous wear.”
Hello,
Thank you for your review. We're sorry to hear of your disappointment with your recent order. This doesn't sound quite right, if you'd like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk with your order details.
“I am normally a size 5.5, but have ordered a size 6 in mid calf boots from Moshulu before and they have been fine. I decided to order 6.5 in these, as people have said that they ran small and so that a nice thick sock could be worn. They arrived today and they just looked small, without trying them on. When I tried to try them on (without socks) I could not even get my foot into the neck of the boot, even with the zip pulled down. My foot would not get past the heel support at the back of the boot. I will try to exchange with an even larger size boot, but am concerned that although I might be able to get my foot in the opening of the boot, the length would then be too big. Not happy, these are poorly designed boots from Moshulu.”
Hello, thank you for your review.
We're sorry to hear of the issue you've had with your recent order. I would be grateful if you could get in touch with our customer care team at customer.services@moshulu.co.uk so we can look into this further. Thanks
“I purchased these boots to wear in the winter to work, the leather has never worn in and they are seriously uncomfortable, they are not cheap boots but regrettably they still are not fit for the purpose that I purchased them for. The leather is not expensive, like the boots are, the leather has never softened up. They look stylish but they are a very disappointing product m.”
Thank you for your feedback on your recent purchase with us; we are sorry to hear that your Hatter boots have not lived up to your expectations - we'd certainly love to help with this. Please do drop a line to our Customer Care team on customer.services@moshulu.co.uk, or alternatively they'd love to chat on 01404 510440 - Hope this helps!
