Thanks for getting in touch, we are sorry to hear of the issue you've had.
If you'd like to send a picture of the buckle to customer.services@moshulu.co.uk, our team will of course take a look and advise you further.
“Simple, stylish and comfortable. True to size. Exactly what I was looking for. Bought my black Stargazer boots in the sale, so excellent price. Will undoubtedly be back for another colour. Thankyou very much.”
“Absolutely over the moon with my boots! Kept seeing them on someone on a tv series and knew they were exactly what I had been looking for. Not disappointed at all. Going to order a pair of Nightjar now. Hmmm what colour though?!”
“I wanted a pair of winter boots that will be warm and practical- but I also wanted something a bit funky. The raspberry colour is nice and bright, though personally I'd have liked it even brighter! I'd already ordered the lagoon in this boot, but that colour was very dull and disappointing. Get the raspberry!”
Thanks for your comments Louise, we are sorry to hear that you were disappointed with the colour of your boots. We do try to ensure that the colours of our products are displayed as accurately as possible, but there can sometimes be a little variation in colour between different batches due to the tanning process. If you'd like to discuss this further at all, our Customer Care team would be happy to help - you can catch them on 01404 510440 or via customer.services@moshulu.co.uk
“Ordered these expecting them to be purple, instead they are more like a brown- nothing like the colour in the images on the website. Such a shame as these are lovely quality.”
Thanks for your feedback, we are sorry to hear that you were disappointed with the colour of your boots. We do try to ensure that the colours of our products are displayed as accurately as possible, but there can sometimes be a little variation in colour between different batches with our heavily waxed styles such as this. If you'd like to discuss this further at all, our Customer Care team would be happy to help - you can catch them on 01404 510440 or via customer.services@moshulu.co.uk
“Although the boots were beautiful I could hardly do up the zip. Not suitable for my dancers calves. I would love it if you offered a wider calf fitting. Sadly returned.”
“The boots were a lighter green/blue than I was expecting but loved the colour! Found around the calves a bit tight if wearing jeans but didn’t have to wear them in and felt comfortable straight away.”
