“Been looking for some green boots for a while and loved the look of these. Sadly, they are not as green as the photos and the leather looks more of a dark brown. Disappointed. I did try one on to make sure the fit is right for the tan pair. Which I shall probably buy when the refund comes through.”
Thanks for your feedback Helen. We are sorry to hear that your boots don't appear to be the same colour as the images you've seen. If you'd like to discuss this further with our Customer Care team, they'd be happy to help however they can so please don't hesitate to get in touch. You can catch them on 01404 510440 or customer.services@moshulu.co.uk
“I bought these boots in early October. They're really nice looking and pretty comfortable. I wore them a few times a week during October and the beginning of November. By bonfire night, the bottom of the sole had fallen off the heel portion of the right boot. I'm super disappointed because I really like them! I emailed customer service >10 days ago to enquire about a replacement and no response :(,”
Thanks for your feedback Aimee - we are sorry to hear of the issue you've had with your boots, which certainly doesn't sound quite right. Our Customer Care team did receive an email from you on the 4th November, and a reply was sent on the same day - I am sorry if this was not received. It may be worth checking any junk mail or spam folders, in case their reply was misrouted. Alternatively, you can catch them by phone on 01404 510440 and they'd be happy to assist in any way they can. I hope this helps.
“I bought these boots 6 weeks ago and really like them! Love the zips for ease and they are comfortable and look good with different outfits. However, the soles were a terrible quality, they quickly became damaged around the heels of both boots, with bits peeling off etc. People would notice and tell me my boots were falling apart! I'm hoping it was a random bad pair, and I have to say I'm very impressed with the customer service as I was able to take them back to the store and get a new pair. Lots of good reviews and staff in store saying these are a best seller. So, I'm now wearing in my new pair and hoping the soles will be durable.”
Sorry to hear of the issue you've had with your boots Katie; this certainly doesn't sound quite right to us, so we hope that your replacement pair deliver the smile we promise. Naturally if you have any further issues then please don't hesitate to get in touch with our Customer Care team, or return to your local store, who would be happy to help however they can. Our Customer Care team can be reached on 01404 510440 or via customer.services@moshulu.co.uk
“Beautiful comfy boots which are smart but casual and versitile - they look good with trousers and dress. Lovely soft leather with a gorgeous lining. I had them in indigo which is a beautiful dark navy.”
“I had my eyes on these boots for a few weeks before trying them on. They are really stylish and having the suede side-panels, makes them just that bit different . I chose the indigo colour which will look good with most things. The two zips are a brilliant addition, making them so much easier to put on and off and itmeans the laces don't need to be repeatedly re-tied each time. Normally i am a size 41/2 but bought a size 5 to allow for thicker socks as the weather cools. Fabulous”
“Love moshulu boots and these are no exception. Beautiful teal colour that goes with so many colours. Lots of lovely details and comfy straight out of the box. Look great with skirts and jeans. Another winner”
