“I ordered Teacake in a 6.5. Indigo.
They got lost in the post.
Chatted to Nathan who sent another pair out without a quibble. The second pair arrived but the boots didn't look quite right so Nathan said he would hand pick another pair and send them right away.
Next day the 1st pair(thought lost) came with the new pair! I had 3 pairs now!
The problem was with my ultra skinny legs not the boots. They were beautifully made. Lovely colour. Just too wide for my skinny legs (chicken legs my kids say)
Customer services were fantastic. Zoe let me ramble on about my disappointment and tried so hard to help me. She emailed the nearest shop(Petersfield) They in turn were brilliant and tried to help me. Turns out my chicken legs are not designed to wear these beautiful creations .
I will definitely be back in the summer to buy sandles!
Customer services...outstanding. thank you Nathan and Zoe.”
“The tea cake boots are very comfortable and lovely but I was shocked to discover that my new pair (my second pair) isn't waterproof. I know it's been extremely wet: but I only went for a short walk to the local shops, and my feet were soaking wet when I got home. Boots that let water in so easily aren't really fit for purpose.”
“I received these boots for Christmas last year, so only wore them for one winter and went to wear them again now and noticed a hole in the heel. I took them to a well known chain of cobblers who attempted to fix them but found they are not repairable. They were a lovely purple colour with lovely lining and very comfortable so I’m disappointed, especially given how much they cost. Unfortunately they are not good value for money if they cannot be re-heeled.”
Hello Angela,
Thank you for your review. We're sorry to hear of the issue you've had with the Teacake boots. If you'd like to discuss this further please get in touch with our customer care team directly at customer.services@moshulu.co.uk. Thanks
“I ordered these whilst in the Horsham store and they arrived the next day. I wore them with jeans for the first time and they are very comfy. These are my first pair of footwear from Moshulu and I look forward to buying more in the future.”
“After much deliberation, I plumped for Teacake in Indigo. Delivery was efficient and prompt. Safely and securely packaged in an attractive box. Have worn a few times and are proving to be a good choice. Colour, quality and comfort are all top notch. Am rather tempted to order a second. pair. Moshulu - bursting with great styles in a range of gorgeous colours at sensible prices.”
