“I can't manage to put lid back on due to my rheumatoid arthritis.Very awkward. Would not buy again”

Posted 7 months ago

Hi, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that you’re having difficulty with the lid due to your rheumatoid arthritis. We understand how frustrating it can be when a product doesn't meet your needs, especially when it comes to accessibility and ease of use. Your experience is important to us, and we are always looking for ways to improve our products. We appreciate your input and will take it into consideration as we strive to create more user-friendly designs. We have asked our customer service team to get in touch with you for further information. Please check your emails. Thank you once again for your feedback. We hope to serve you better in the future. Thanks Facetheory Team

Posted 7 months ago

“Completely dried my skin out. I had lots of dry, itchy patches on my face after using this product.”

2 Helpful Report

Posted 7 months ago

Hi, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 7 months ago

Virginie Dupuy

Verified Reviewer

“Pas de changement sur ma peau”

1 Helpful Report

Posted 7 months ago

Bonjour, Merci pour votre retour. Je suis désolé que le produit n'ait pas répondu à vos attentes. Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Cordialement Facetheory Team

Posted 7 months ago

“One of the best cleansers I've ever used. It cleanses effectively, without drying or irritating my combo/sensitive skin, leaving it clean, luminous and smooth. It's also helping me even out my complexion, reducing some old post-acne spots. I love it!”

Helpful Report

Posted 7 months ago

Georgia Balkourani

Verified Reviewer

“After cleaning the skin is soft and clean. It leaves a fresh feeling, without drying it.”

Helpful Report

Posted 7 months ago

Sophie Jenkinson

Verified Reviewer

“I can’t give 5 stars because although this is a lovely cleanser, I do miss the old version of this. The biggest downfall for me is the packaging. Previously, it was in a pump bottle, whereas now it’s in a metal tube- this means when you try to use it, it oozes out and isn’t easy to use whilst you have a wet face/hands/closed eyes! I’m sure there are reasons it’s changed packaging but I’ve ended up decanting the tube into a pump bottle of my own or else I wouldn’t be able to use this any longer. Another shame is that it is no longer scented, previously it had a soothing lavender scent which I enjoyed but now there is no scent. All of these things don’t stop the product doing its job and it works well for my sensitive skin at a decent price too.”

2 Helpful Report

Posted 7 months ago

Nosrine Aithaj

Verified Reviewer

“This is a repurchase, really like the cleanser nice and gentle and removes all my make up but really dislike the new packaging. Used to come in a pump bottle which was great, really can’t get on with this new packaging, too much product comes out, perhaps I made the piercing too big but also the lid is difficult to put on and off.”

2 Helpful Report

Posted 7 months ago

“Slightly disappointed in the change of formula, especially the bergamot fragrance which I loved about the previous formula. It’s still effective at removing makeup and leaves the skin feeling clean. The new packaging is not fit for purpose. It doesn’t come with anything to pierce the tube. It’s extremely fiddly to open/close without getting product everywhere.”

3 Helpful Report

Posted 7 months ago

Hi, Thank you for taking the time to share your thoughts regarding the recent changes to our product formula and packaging. We genuinely appreciate your feedback, as it helps us understand our customers' experiences and expectations. I’m glad to hear that you still find our product effective at removing makeup and that it leaves your skin feeling clean. However, I sincerely apologise for your disappointment with the new unscented version and the packaging design. We understand how important these aspects are to our loyal customers, and your concerns are valid. We are continuously working to improve our products, and your insights will certainly be taken into consideration as we evaluate our formula and packaging. In the meantime, I would like to assure you that we are committed to providing a user-friendly experience, and I will pass your feedback about the tube's functionality to our product development team. Thank you once again for your valuable feedback. We hope to regain your trust and provide you with a product that meets your expectations. Facetheory Team

Posted 7 months ago

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