Maria Tolaini

“Starting using this cream quite recently and I find it very good”

Posted 1 month ago

“Great product especially for the price.. customer sevice is superb also.”

Posted 1 month ago

“This cream has been a real game changer for my combo/sensitive skin. I've been using it for about three months now and my skin is definitely more even and rebalanced, brighter and smoother. I think it's perfect for the spring/summer period under a sunscreen protection and it also works great with the Porebright Niacinamide Refining Toner and the Polypep Complex Collagen-Boosting Serum. I absolutely love its fragrance and whipped consistency, apparently thick and greasy but actually light and balanced on the skin.”

1 Helpful Report

Posted 2 months ago

Paulina Zysko

Verified Reviewer

“I am using the product since 2 weeks now and I am very much pleased with it. The cream has got light consistency and is quickly absorbed by my skin. I really like the softness, moisture and healthy glow it gives my skin. The only issue I have is the package - I do not like tubes at all. I have issue with wasting such an amazing product, plus the screw used to be tricky to close or open especially with wet hands. The jars were so lovely way to store products and they looked so professional and beautiful.”

2 Helpful Report

Posted 2 months ago

“Not quite the same as when it was in the jar sadly, this one is still nice, they're not greasy and absorb really well.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback! I appreciate you taking the time to share your thoughts on the product. I’m glad to hear that you find them nice and that they absorb well without being greasy. I understand that the experience might not be exactly the same as when it was in the jar. We always seek to improve our products, so your insights are invaluable. Thanks again for your input, and I hope you continue to enjoy using the product. Facetheory Team

Posted 3 months ago

Sharon Tomlin

Verified Reviewer

“I always used this when it was in the jar. I have to say the new packaging really works for me and lasts longer! Really is a beautiful moisturiser and makes my skin feel amazing. Lovely scent too. Wouldn’t use anything else.”

1 Helpful Report

Posted 3 months ago

Izabella Molnar

Verified Reviewer

“I loved facetheory product so far however this design change is horrible. The product itself is really good and I use this moisturiser in the last couple of years and really good for my skin. I am very disappointed in the change of the packaging. All the products looks the same so makes it hard now to recognise what you are looking for. Its more job to the customers but ok I can leave with it. However I honestly don’t understand why the glass container changed. It was so nice easy to empty, no product waste. Glass is reusable and recyclable. I loved it and the packaging made an impact on my decision to use facetheory product over other brands as Environment protection is important to me. Now I hate the packaging and I really thinking not buying the product again and look for another brand which is a shame. This tube is horrible, it was not easy to open in the first place as had to cut out the top protector layer to be able to us it so small peaces of the cover ended up in the product which of course ended up in the bin. Waste of product. You can never ever take out everything from a tube again so much waste. Why I am paying for only 95% of the product as the rest stays inside. You cant reuse the tube once it is finished and there are no chance you can clean it before putting in the bin to recycle. Honestly can’t understand why the company changed something what was working well to this. I am very disappointed and not happy that now I have to research again to find a new moisturiser.”

1 Helpful Report

Posted 3 months ago

Hi Izabella, Thank you for your feedback regarding the recent packaging changes at Facetheory. We appreciate your loyalty to our products and understand your disappointment with the new design. We are committed to sustainability and have transitioned to aluminum tubes to reduce our environmental impact, as glass can be more challenging to recycle in certain areas. However, we recognize that this change has affected the usability and recognition of our products, which is important to our customers. Your concerns about product waste and the difficulty of accessing all of the products in the new packaging are valid. We are currently exploring options to assist with dispensing the aluminium tubes. We value your input and hope to regain your trust. Please feel free to reach out if you have further concerns or suggestions. Thank you for being a part of the Facetheory community. Thanks Facetheory Team

Posted 3 months ago

Author didn't leave any comments.

Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback. We are sorry that this product wasn't a good match for you, but we are pleased to see that our customer service team has offered assistance already through email. If you require any further assistance, please get in touch. Thanks Facetheory

Posted 4 months ago

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