Retinol Firming Moisturiser 0.2% Mandarin / 50ml Reviews

4.6 Rating 3,342 Reviews

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Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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“The new packaging is not good. The metal from the screw lid seems into the product and the moisturiser used to come in a glass jar which is meant to be better for vitamin c products.”

2 Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to share your thoughts regarding our new packaging. We genuinely value your feedback, which helps us improve our products and services. We’re sorry to hear that you’ve experienced issues with the screw lid and that the transition from a glass jar has not met your expectations. Looking at our records, we can see that you have been able to raise your concerns with our customer service team, and they have been able to resolve the matter by providing a refund and a replacement free of charge. Aluminium tubes offer better protection against light, air and environmental contamination than glass jars. This is important for preserving vitamin C, which is sensitive to light and oxygen exposure. Aluminium tubes are more hygienic than jars, as they dispense products without contaminating the remaining contents. With jars, there's a risk of introducing bacteria each time you open and dip into them. Thanks Facetheory Team

Posted 2 months ago

Deborah King

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Hilary Mosedale

Verified Reviewer

“Oddly, I came across this moisturiser in a dream. When I awoke I knew I needed to find it and so googled best moisturiser in a tube and there it was even down to the same smell! The moisturiser is really good and soaks in quickly and is a great base for my foundation.”

1 Helpful Report

Posted 2 months ago

“I love this moisture cream! A little goes a long way. It doesn't irritate, and it isn't oily. Perfect under make-up”

1 Helpful Report

Posted 2 months ago

“These products were recommended to me and so far I haven't been disappointed.”

1 Helpful Report

Posted 3 months ago

“The product is amazing, and helps the skin a lot; however, do not like the packaging. The lid is leaving grey marks on the cream when squeezing out.”

1 Helpful Report

Posted 3 months ago

Nellie Suzannah Sturzaker

Verified Reviewer

“Fabulous replenishment for my skin as a forty seven year old woman used it for years and will continue to do so!”

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Posted 3 months ago

Julie Dawtry

Verified Reviewer

“Only been using for a couple of weeks but noticing some small improvements already. Smells lovely”

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Posted 4 months ago